Cvs Health Corporation · NYSE:CVS
Cvs Health — Investor Day (December 2021)
15 slides from Cvs Health's investor day presentation, Dec 9, 2021
Slide 1: Elevating the health care experience
2021 2021 INVESTOR INVESTOR DAY DAY Elevating the health care experience ALAN LOTVIN, M.D. Executive Vice President and President, Pharmacy Services
Slide 2: Cautionary statement concerning forward-looking statements
These presentations include forward-looking statements. The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking statements made by or on behalf of CVS Health Corporation. The statements made in the presentations today and the information that is included in th
Slide 3: Elevating the Health Care Experience
Elevating the Health Care Experience We will make this a reality by… • Delivering a consumer experience that is as frictionless as banking or shopping Our vision to be the nation’s leading • Being the employer of choice for primary care doctors health solutions and advanced practice nurses company f
Slide 4: Now is the time to do this because:
Elevating the Health Care Experience The consumer experience in health care hasn’t materially changed in the digital era Health care delivery is a transactional, fragmented system with inconsistent quality Now is the time to Influence of behavioral / social factors on physical do this because: healt
Slide 5: Adding new primary care assets to create a truly consumer-centric care delivery model
Elevating the Health Care Experience Adding new primary care assets to create a truly consumer-centric care delivery model Comprehensive Seamless connectivity with primary care services NP-led distributed infrastructure CVS primary care clinics Consumer-focused approach MSO–enabled MDs Digital-first
Slide 6: Building a nationally-scaled next generation primary care model
Elevating the Health Care Experience Building a nationally-scaled next generation primary care model Comprehensive primary care services… …focused on the needs of seniors Team-based, MD-led primary care and caregivers • MD, NP, RN, RPh, Health Coaches • Developing trusted relationships with seniors
Slide 7: Advancing clinical quality
Elevating the Health Care Experience Advancing clinical quality Longitudinal care Fragmented care leads to higher costs and lower quality with advanced Using proven technologies and approaches to maximize technologies outcomes • Proven ability to deliver high quality care at scale in MinuteClinics M
Slide 8: Designing with a consumer focus to remove physical barriers to care
Elevating the Health Care Experience Designing with a consumer focus to remove physical barriers to care Delivering care where, when, and how patients prefer… Seamless connectivity Home care Virtual care • Primary care clinics • Building on base of experience • 15M virtual visits across CVS & Aetna
Slide 9: Removing barriers to care with a digital-first consumer experience
Elevating the Health Care Experience Intelligent care navigation Convenient Proactive Hi Maria, preparation for visit At your recent visit, your communications blood pressure w as Digital confirmations and rescheduling Removing barriers Members book 134/ 85. We’d like to see appointments online that
Slide 10: CVS Health can bring a new model to the health care delivery system
Elevating the Health Care Experience CVS Health can bring a new model to the health care delivery system Next Traditional Generation Primary Care Primary Care Realizing our vision Consumer Experience Consumer-centric primary care will result in a delivery ecosystem designed to lower barriers to care
Slide 11: Why CVS Health is positioned for success
Elevating the Health Care Experience Experience and accelerants • Existing risk membership including ~3M MA lives and 9.7M total risk lives Why CVS Health • Proven ability to scale clinical interventions is positioned o Nearly 1,200 walk-in medical clinics with >4,000 NP/PA currently employed4 for s
Slide 12: Enhanced Primary Care is an important part of our growth strategy
Elevating the Health Care Experience Enhanced Primary Care is an important part of our growth strategy Multiple approaches to drive growth… MSO Enabled Primary Care Clinics • Increased value of existing membership Employed Primary Care Centers • Incremental medical risk Medicare Direct Contracting E
Slide 13: Key success measures we will report externally to share our progress
Elevating the Health Care Experience Key success measures we will report externally to share our progress Consumer Provider Quality Financial experience experience of Care performance Consumer Net Provider Net Clinical quality Care delivery revenue Promoter Score Promoter Score improvement (i.e., St
Slide 14: Strategic highlights
Elevating the Health Care Experience • Delivering a superior primary care experience for consumers and physicians strategic highlights • Building off our unique set of assets with a consumer focus • Care delivery and health services are a meaningful contributor to our financial growth story 14 ©2021
Slide 15: Endnotes
Elevating the Health Care Experience Endnotes All data is provided by CVS Health Enterprise Analytics or other internal CVS Health Sources, unless otherwise noted. All data is as of September 30, 2021, unless otherwise noted. 1. Adapted from the National Comorbidity Survey Replication, 2001–2003 (3,