Netcall Plc · LSE:NET
Netcall — Converse CX customer webinar (August 2023)
9 slides from Netcall's conference presentation, August 2023
Slide 1: Transform your Customer Experience with Liberty Converse CX
Transform your Customer Experience with Liberty Converse CX AI-powered contact centre solution for efficiency and cost effectiveness © Netcall 2024 © Netcall 2023
Slide 2: Agenda
Agenda What is Liberty Converse CX and why did 01 we build it? Tewkesbury Borough Council’s experience 02 of using Converse CX 03 Demo – AI enhancements for a better team and customer experience 04 Q&A © Netcall 2024 © Netcall 2023
Slide 3: Work better with Liberty
Sector Work better Rapid specific apps with Liberty application development Hubs Create Process Omnichannel Discovery and customer The Liberty platform drives efficient Improvement communication workflow, task automation and great Spark Liberty Converse CX experiences for your teams and AI customers
Slide 4: Benefits of Liberty AI in your Contact Centre
Benefits of Liberty AI in your Contact Centre IMPROVED EFFICIENCY AND COST SAVINGS INCREASED AGENT PRODUCTIVITY: • Automation of routine tasks • Real-time assistance • 24/7 availability • Reducing mundane tasks • Reduced cost to serve • Agent assistance • Reduced waiting times • Handling high call/c
Slide 5: Where automation and communication meet
Where automation and communication meet Computer Machine Generative AI Natural Speech Vision Learning and LLM Language recognition Processing Bringing structure and integration to workflow Human in the loop (LCAP, IPaaS, IDP, BPM) (CCaaS, web chat, email, voice) Automating workflow (chatbots, IVR, R
Slide 6: Connecting front and back-office customer journeys
Connecting front and back-office Customers Want answers through Customers Want to speak customer journeys self-service channels to a live agent Chatbot Chat/email Phone Routine queries Digital enquiries Complex and guidance needing live agent enquiries • Omnichannel AI communications End to end • 36
Slide 7: Liberty Converse CX
Liberty Social Media Converse CX Voice bot/ Video SMS IVR Email Voice Co-pilot Feedback Web Chatbots engagement Callbacks Speech For a complete agent and customer Webchat CRM rec / text experience from initial contact, to to speech Tasks back-end case tracking, and AI –powered orchestrated communica
Slide 8: Liberty Converse CX
Liberty Social Media Converse CX Voice bot/ Video SMS IVR Email Voice Co-pilot Feedback Web Chatbots engagement Callbacks Speech A handful of the latest AI powered Webchat CRM rec / text features available to you through to speech Tasks Liberty Converse CX AI –powered AI Engine Agent Assist Case Cal
Slide 9: Thank you for attending
Thank you for attending Please contact your Account Director for a further demonstration marketing@netcall.com www.netcall.com © Netcall 2024