Slide 1: Creating a Diversified Global CX Leader
Creating a Diversified Global CX Leader March 29, 2023
Slide 2: Additional Information and Where to Find It
Additional Information and Where to Find It In connection with the proposed transaction between Concentrix Corporation (“Concentrix”) and Webhelp, Concentrix plans to file relevant materials with the Securities and Exchange Commission (the “SEC”), including a proxy statement on Schedule 14A. Promptl
Slide 3: Forward-looking statements
This presentation includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Forward-looking statements include, but are not limited to, statements regarding the combination with Webhelp and the timing t
Slide 4: Creates a global CX market leader and a world class platform for growth and value creation
Combines two best-in-class CX providers to create a global leader well positioned for future growth, margin expansion and value creation $4.8B transaction value, consisting of cash, stock and note payable to sellers Enhanced Financial Profile: Adds ~$3.0B of revenue and ~$500M of Adjusted EBITDA1 in
Slide 5: A CX leader across diversified industries
A CX leader across diversified industries ▪ Webhelp is a technology-enabled BPO, specializing in CX, sales, marketing and payment services Revenue by geography1 Revenue by industry1 ▪ Webhelp’s focus is on engineering performance Americas Other 13% Technology & 19% Healthcare consumer electronics im
Slide 6: Enhances Concentrix's position as a leader in a $550B+ growing CX market
1 Enhances Concentrix’s position as a leader in a $550B+ growing CX market Adds clients in attractive growing markets, further diversifying our 2 marquee client list 3 Significantly expands footprint in Europe, Latin America and Africa Expands breadth and global reach of high-value services and digi
Slide 7: Client Base, $550B+ Market Opportunity, Footprint
✓ Deepens long-term strategic partnerships with high quality enterprise and new economy clients Client Base ✓ Adds 1,000+ clients for a combined client base of 2,000+ of the world's best brands, including a combined 155+ Fortune Global 500 clients and 320+ New Economy $550B+ clients Market opportuni
Slide 8: Pro Forma client, vertical and geographic mix
Attractive combined client Limited client concentration Attractive vertical mix Balanced geographic mix portfolio across top 5 clients Other 8% Technology & Top 5 Healthcare consumer 25% Americas 125+ 130+ 10% APAC electronics 36% 31% 49% BFSI New Economy Fortune Global 15% clients 500 clients Other
Slide 9: Balanced geographic mix by headcount
Balanced geographic mix by headcount Latin America 10% EMEA 11% US + Canada 9% Asia 70% Latin America 15% Pro Forma EMEA Asia locations1 26% 52% locations1 US + Canada 7% Shared locations 40% 70+ >95% 500+ Work from home Countries Of all languages Delivery centers Note: Based on FYE 2022 headcount;
Slide 10: Digital Enablement and CX capabilities with global locations
Digital Enablement Canada United Kingdom Germany Poland CX Strategy Experience Design Slovakia France Hungary Romania United States Japan China United Arab S. Korea India Mexico Emirates Experience Digital & Cloud El Salvador Platforms Engineering Colombia Singapore Brazil Australia locations Data &
Slide 11: Passion for client innovation: analyst recognition
• Forrester Omnichannel Wave Leader • Everest Group CX Analytics PEAK • Leader in the 2022 Magic Quadrant™ for Matrix Leader • Everest Group CX Management PEAK Customer Service Business Process client innovation • Forrester Customer Analytics Wave Outsourcing Contender • Everest Group CX Management
Slide 12: Combination expected to be accretive to growth and margins
Pro Forma Pro Forma FY2023E Revenue ($B) FY2023E Adj. EBITDA ($B) Revenue 5% 8%+ 6% Margin 16% 17% 17% growth1 $3.0 $9.8 $0.5 $1.6 3.0 $6.8 0.5 $1.1 6.8 1.1 Concentrix Webhelp + Total Concentrix Webhelp + Total Combination expected to be accretive to growth and margins Note: 1 EUR = 1.08 USD. Estima
Slide 13: Synergy progression
Identifiable opportunities that both companies could not pursue separately Revenue prior to transaction which is upside to model Synergy progression Harmonization of IT systems / volume-based savings / IT / Procurement contract optimization ($M) $120 $100 Rationalization of real estate footprint $75
Slide 14: Strong Financial Foundation
Liquidity Strong Financial Foundation Combined company is expected to have ~$1.4B in liquidity including: ✓ Investment grade profile • $1.0B under undrawn Credit Facility ✓ 3x net leverage at closing • Undrawn capacity of ~$145M under Securitization Facility • Cash on balance sheet ✓ Expected free c
Slide 15: Transaction summary
▪ 100% acquisition of Webhelp for consideration consisting of cash, stock and a seller note ▪ Approximately $4.8B1 in aggregate consideration, including: − 14.9M shares of Concentrix common stock, implying 22% ownership for Webhelp shareholders Structure − €500M in upfront cash consideration − €700M
Slide 16: Welcome to our next chapter…
Welcome to our next chapter… © 2023 Concentrix Corp. All Rights Reserved. Confidential and Proprietary. 16
Slide 17: Appendix
Appendix © 2023 Concentrix Corp. All Rights Reserved. Confidential and Proprietary. 17
Slide 18: Non-GAAP financial measures
We refer to certain non-GAAP financial measures in this presentation, including: • Non-GAAP diluted earnings per common share (“EPS”), which is diluted EPS excluding the per share, tax effected impact of acquisition-related and integration expenses, including related restructuring costs, amortizatio