Centrica Plc · LSE:CNA
Centrica — Investor Day (March 2010)
22 slides from Centrica's investor day presentation, Mar 12, 2010
Slide 1: Capture New Markets: At the centre of the Home Of The Future
Capture New Markets At the centre of the ‘Home Of The Future’ – enabled by Smart roll out Rapid Smart Meter Roll Out Exploits Low ‘Home Risk OfBusiness The Future’ Model Our Capabilities • Half Britain’s homes give scale and density • Billing platform is a unique enabler • Services and New Energy un
Slide 2: Capture New Markets: At the centre of the Home Of The Future
Capture New Markets At the centre of the ‘Home Of The Future’ – enabled by Smart roll out Rapid Smart Meter Roll Out Exploits Low ‘Home Risk OfBusiness The Future’ Model Our Capabilities • Half Britain’s homes give scale and density • Billing platform is a unique enabler • Services and New Energy un
Slide 3: Capture New Markets: At the centre of the Home Of The Future
Capture New Markets At the centre of the ‘Home Of The Future’ – enabled by Smart roll out Rapid Smart Meter Roll Out Exploits Low ‘Home Risk OfBusiness The Future’ Model Our Capabilities • Half Britain’s homes give scale and density • Billing platform is a unique enabler • Services and New Energy un
Slide 4: Capture New Markets: At the centre of the Home Of The Future
Capture New Markets At the centre of the ‘Home Of The Future’ – enabled by Smart roll out Rapid Smart Meter Roll Out Exploits Low ‘Home Risk OfBusiness The Future’ Model Our Capabilities • Half Britain’s homes give scale and density • Billing platform is a unique enabler • Services and New Energy un
Slide 5: Capture New Markets: At the centre of the Home Of The Future
Capture New Markets At the centre of the ‘Home Of The Future’ – enabled by Smart roll out Rapid Smart Meter Roll Out Exploits Low ‘Home Risk OfBusiness The Future’ Model Our Capabilities • Half Britain’s homes give scale and density • Billing platform is a unique enabler • Services and New Energy un
Slide 6: Capture New Markets: At the centre of the Home Of The Future
Capture New Markets At the centre of the ‘Home Of The Future’ – enabled by Smart roll out Rapid Smart Meter Roll Out Exploits Low ‘Home Risk OfBusiness The Future’ Model Our Capabilities • Half Britain’s homes give scale and density • Billing platform is a unique enabler • Services and New Energy un
Slide 7: Capture New Markets: At the centre of the Home Of The Future
Capture New Markets At the centre of the ‘Home Of The Future’ – enabled by Smart roll out Rapid Smart Meter Roll Out Exploits Low ‘Home Risk OfBusiness The Future’ Model Our Capabilities • Half Britain’s homes give scale and density • Billing platform is a unique enabler • Services and New Energy un
Slide 8: Phil Bentley: Introduction
Phil Bentley Introduction British Gas Executive Phil Bentley Alisdair Cameron Chris Jansen lan Peters Gearoid Lane Managing Finance Commercial s Chief Operating Communities and D Director D D of New Energy Di Strategic Journey The Energy Experts at the heart of British homes and businesses Combine a
Slide 9: British Gas: A people business
British Gas A People business Employee Engagement — Record High Safety —- Our Number 1 Priority EMPLOYEE ENGAGEMENT LOST TIME INCIDENT FREQUENCY RATE = 4 d. mT eeemeeeneee Se eee e eee eee ee eee eee eee as LS ze 2 2 BE con 8 2 88 23 g ae Hy & : ' i | | nm = 2007 2008 2009 5 2006 (2007 2008 2009 sce
Slide 10: Optimise the Business
* Optimise the Business Delivering sustainable profits in our Residential Energy business Sustained Profits 600 RESIDENTIAL ENERGY PROFITS (EM) 8 s GAS MKT PRICE (P/THM) 2005 2006 2007 2008 2009 + Competitive pricing, service improvement and growth + Integrated customer management during events ‘Sti
Slide 11: Optimise the Business
Optimise the Business ‘ * Creating an efficient and stable Residential operating platform Customer Service Turnaround or = z 36 oF a2 — 100 a8 8 oe q 2B 50 38 ry &¢ 20 t) 2006 2007 2008 2009 ‘SOURCE: BRITISH GAS + Call volumes reducing significantly through self-service, reduction in exceptions and
Slide 12: Take the Lead
* Take the Lead * A systematic, data driven approach to estate brand strana and differentiation Rigorous Focus On ‘Net Promoter Score’ | evcineens — TELEPHONE — cerTeRS — LING — EMAIL Net Promoter Score (NPS) 00% Ona scale of 0-10, how [ Tikely is it that you would 50% recommend British Gas? = [ = +
Slide 13: Take the Lead
Take the Lead : x r ‘ : Online — the ultimate ‘win-win’: better customer experience, more efficient British Gas The Biggest Customer Channel Industry Leading CUSTOMER CONTACTS (FEB 2010) [Pausiness Pil services lfenercy fj eman smeists | 25 — Hello Energy 5 5 Goodbye estimated bills = 10 Os 00 CALLS
Slide 14: Take the Lead
Take the Lead : x * Electrical and Dyno Services — a £100m business with Furthes potential to grow £100m Profit Business v0 he 3 E 20 . a E 22 2 40 |, oO co) 2006 ounce: aRITiSH GAS 2007 2008 2009 + National network of engineers serving 1.5m customers for electrical and appliance care + Dyno-Rod bus
Slide 15: Take the Lead: Transforming Residential Heating Services
Take the Lead : x Transforming Residential Heating Services Customers Demand Broader Availability INTRA DAY JOB PROFILE 25% oy g 20% 20% i ez 15% | 13% Box rox 5 : 3 GB set mw & on on 8 <8AM 840M 1042PM 122PM 24PM 4.6PM “SOURCE: BAITIGH GAS 6PM >8PM + 98% of visits between 8am and 6pm Monday to Frid
Slide 16: Take the Lead: British Gas Business
* Take the Lead * British Gas Business driving profit growth with innovative seqmentation Strong Track Record Of Growth BUSINESS PROFITS. (eM) ‘SOURCE: BRITISH GAS * Organic and acquisitive growth every year + Acquired E4B and Bizz energy at end 2008 Net Margin Reflecting Value Based Approach 7% 6%
Slide 17: At the centre of the Home Of The Future
Capture New Markets : x At the centre of the ‘Home Of The Future’ — enabled by Smart roll out Rapid Smart Meter Roll Out Exploits Our Capabilities + Half Britain’s homes give scale and density + Billing platform is a unique enabler + Services and New Energy unlock value Leading The Way Early Benefit
Slide 18: Establishing new profit pools in the low carbon future
Capture New Markets : x Establishing new profit pools by leading in the ‘low carbon future’ Commercialisation Of Insulation Microgeneration/Feed In Tariffs Technologies 4 GeresPower i ot British Gas BAX! GR@UP econergy + Business launched: Cavity wall/loft, solid wall in future + Major opportunity,
Slide 19: New channel: Leveraging our Local Authority relationships
Capture New Markets New channel: Leveragiig our Local Authorit EAP — Scottish Government. London Low Carbon Zones Social Housing Business Meadows ESCO £40m per ammum, 12k heating Partnering 5 zones delivering Over 120 heating related contracts 4k residential properties installations, 5k insulations
Slide 20: Conclusion: A firm foundation to drive significant growth
Conclusion : x % British Gas: A firm foundation to drive significant growth Take the Lead Capture New Markets A. = f mY Op Profit Ce} Layne Business: segmentation, with Local Authorities, Grow Electricals cost efficiencies lead in microgeneration and Plumbing via and services growth and Smart higher
Slide 21: Capture New Markets: At the centre of the Home Of The Future
Capture New Markets At the centre of the ‘Home Of The Future’ – enabled by Smart roll out Rapid Smart Meter Roll Out Exploits Low ‘Home Risk OfBusiness The Future’ Model Our Capabilities • Half Britain’s homes give scale and density • Billing platform is a unique enabler • Services and New Energy un
Slide 22: British Gas, Lakeside House, Staines
* . British Gas, Lakeside House, 30 The'Causeway, Staines, *¢ .