Cvs Health Corporation · NYSE:CVS
Cvs Health — Investor Day (December 2021)
17 slides from Cvs Health's investor day presentation, Dec 9, 2021
Slide 1: Reimagining the consumer experience
2021 2021 INVESTOR INVESTOR DAY DAY Reimagining the consumer experience Enabling the CVS Health strategy MICHELLE PELUSO Executive Vice President and Chief Customer Officer
Slide 2: Cautionary statement concerning forward-looking statements
These presentations include forward-looking statements. The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking statements made by or on behalf of CVS Health Corporation. The statements made in the presentations today and the information that is included in th
Slide 3: Consumer Experience agenda
Consumer Experience Today, we will cover How our Retail business drives agenda results and accelerates our enterprise strategy How our digital capabilities advance and empower CVS Health 3 ©2021 CVS ©2021 CVS Health Health and/or and/or one one of of its its affiliates. affiliates.
Slide 4: Our Retail business provides us with unmatched consumer reach, engagement, and brand momentum
Consumer Experience Our Retail business provides us with unmatched consumer reach, engagement, and brand momentum Unparalleled Industry-leading Strong satisfaction scale loyalty platforms and trust ~11M 5.3M ~74 Pharmacy interactions CarePass® members, up Our year-to-date Retail per week1 >50% YoY N
Slide 5: We have delivered market-leading results in our Retail front store business
Consumer Experience We have delivered market-leading results in our Retail front store business In millions Resulting in strong gains Front Store sales growth +7% Market share gain of 80 basis points vs. prior year $20,804 $19,422 $19,655 Average basket size increased YTD vs. both 2020 and 2019 Stro
Slide 6: Our growth and engagement is increasingly driven by health and wellness
Consumer Experience Our growth and engagement is increasingly driven by health and wellness Momentum in health and wellness will support continued growth A growing health Increasing consumer demand Our health care categories grew ~10% over prior year and wellness market and 17% against pre-COVID (20
Slide 7: We quickly built and scaled leading testing and vaccination capabilities
Consumer Experience When it mattered most, we quickly built and scaled leading testing and vaccination capabilities to meet consumer needs COVID-19 Patient Journey Scheduling that Care Delivery that is Care Management that is is easy, intuitive convenient, accessible intelligent, personalized >85% >
Slide 8: To become the leading health & wellness destination
Consumer Experience To become the leading health & wellness destination We will… …which will result in Sustained • Optimize our store footprint revenue growth • Invest in our colleagues Leading omnichannel • Differentiate in health and wellness experience in health • Drive loyalty and engagement and
Slide 9: The future of health: consumer centered, digital first
Consumer Experience The future of health: consumer centered digital first 9 ©2021 CVS Health and/or one of its affiliates.
Slide 10: Unprecedented digital reach and engagement
Consumer Experience Unprecedented digital reach and engagement CVS Health digital visits >35M Unique digital consumers +60% across our enterprise ~7-10x Our digital traffic outpaces health-focused peers11 >80% 2020 YTD 2021 YTD of digital consumers are engaging in health solutions 10 ©2021 CVS Healt
Slide 11: Digital engagement drives better outcomes for the consumer and our business
Consumer Experience Digital engagement drives better outcomes both for the consumer and for our business ✔ Deeper Greater Better health Lower cost engagement satisfaction outcomes to serve 11 ©2021 CVS Health and/or one of its affiliates.
Slide 12: Premier health and wellness destination – CVS.com
Consumer Experience Premier health and wellness destination – CVS.com We will become the Leading digital health experiences most convenient, omnichannel leader in delivering personalized health solutions Health & Wellness Omnichannel Digital-first AI-Powered Pharmacy Health Services Member Self-Serv
Slide 13: Health Dashboard
Consumer Experience Health Dashboard Making managing health and wellbeing more seamless, convenient, and personalized Today Future Quickly expanding capabilities New features, such as after visit summaries, medications and 3rd party Hi Megan, lab results Expanded personalization, such as next best a
Slide 14: CVS.com is America's premier health and wellness destination
CVS.com is America’s premier health and wellness destination Deep personalization and expanded The engine for health and wellness eCommerce everyday health engagement Serving the whole enterprise to the consumer Launching Expanding digital partnerships with CVS Health top health and wellness compani
Slide 15: Accelerate a modern technology stack and build leading advanced analytics and AI capabilities
Consumer Experience Accelerate a modern technology stack and build leading advanced analytics and AI capabilities Modernizing Becoming Leveraging the the core cloud-first power of AI Enhancing speed, Lowering costs while Using advanced analytics resiliency, and security increasing speed and and AI t
Slide 16: Key takeaways
Consumer Experience • Becoming the community health & wellness destination of choice that provides people with exceptional care, personalized products, and seamless services Key • Advancing our digital and technology capabilities takeaways to deliver personalized health solutions that meet the evolv
Slide 17: Endnotes
Consumer Experience Endnotes All data is provided by CVS Health Enterprise Analytics or other internal CVS Health Sources, unless otherwise noted. All data is as of September 30, 2021, unless otherwise noted. 1. Represents average weekly number of pharmacy visits to CVS Health stores as of November