Optima Health Plc · LSE:OPT

Optima Health — Investor Presentation (November 2023)

12 slides from Optima Health's investor presentation, November 2023

  1. Slide 1: Support services

    Support services Learning & Development November 2023

  2. Slide 2: Support available

    Support available • Applications • Workflow • IT support • Node 4 • REDM • Training team 2 02/11/2023 Optima Health | Commercial in Confidence

  3. Slide 3: Support (1)

    Support (1) Applications Workflow IT Support Node 4 • For myOHPortal and • Close a case and case • Mobile phone issues • Laptop issues Scheduling applications progression • MFA issues • Cisco Webex • When there is no task • Delete a document Telephony issues on a case • Make a request for new • Reas

  4. Slide 4: Support (2)

    Support (2) REDM Training Team (L&D) • To upload a documents to myOHPortal • Astute queries Including MFA • Including offline reports • Any training requests • myOHPortal training queries • Videos on TO 4 02/11/2023 Optima Health | Commercial in Confidence

  5. Slide 5: How to contact

    How to contact Applications Workflow IT Support • Applications@optimahealth.co.uk • Workflow@optimahealth.co.uk • IT.Support@optimahealth.co.uk • Call 08000484848 Option 1 Node 4 REDM Training Team (L&D) • Default – use the Portal • REDM@optimahealth.co.uk • Trainingteam@optimahealth.co.uk https://g

  6. Slide 6: Things you can do before going to IT

    Things you can do before going to IT  What is the impact to you / to the business?  Ensure you have logged out of everything and back in again  Ensure you have turned off all equipment and restarted it again  Ask a colleague or line manager if they can help before logging a ticket. They might kn

  7. Slide 7: Emails: which details do support teams need?

    Emails: which details do support teams need? How Not to Email How to Email What to Include (1) What to Include (2) “I am getting an error “I am trying to book Full description of the  Include screenshots (of issue message when trying to referral 123456 into OHA error message, book an name Clinic o

  8. Slide 8: You can also create a video of the issue

    You can also create a video of the issue  A video demonstrates the issue and the process you are following in real time  This can be very helpful to Support Teams to help identify & resolve the issue  Creating a video is straightforward  You don’t have to be on screen  The next 3 slides contain

  9. Slide 9: To make a short video (1)

    To make a short video (1) • Click on your calendar in teams at the time you are completing the video for applications • Remember you do not need to go on camera or say anything 9 02/11/2023 Optima Health | Commercial in Confidence

  10. Slide 10: Make a short video (2)

    Make a short video (2) • Click on your calendar in teams at the time you are completing the video for applications • Once you have selected the time, you now need to select meet now. • You will then need to press ‘’start meeting’’ • Press ‘’join now’’ 10 02/11/2023 Optima Health | Commercial in Conf

  11. Slide 11: Make a short video (3)

    Make a short video (3) • Now you are in the meeting you will need to press ‘’Share’’ • Select the screen you would like to share from the options available to you on the screen (only if you have multiple screens) • Once you have completed the video demonstration what the issue is, you will need to s

  12. Slide 12: Thank you!

    Thank you! optimahealth.co.uk | 01327 810 262

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