National Australia Bank Limited · ASX:NAB

National Australia Bank — FY2020 Earnings Presentation

120 slides from National Australia Bank's earnings presentation, Nov 5, 2020

  1. Slide 1: Full Year Results 2020

    FULL YEAR RESULTS 2020 Investor Presentation 5 November 2020 Ross McEwan Chief Executive Officer Gary Lennon Chief Financial Officer © 2020 National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686

  2. Slide 2: NAB 2020 Full Year Results Index

    NAB 2020 FULL YEAR RESULTS INDEX This presentation is general background information about NAB. It is intended to be used by a professional analyst audience and is not intended to be relied upon as financial advice. Refer to page 120 for legal disclaimer. Financial information in this presentation i

  3. Slide 3: Overview

    OVERVIEW ROSS McEWAN Group Chief Executive Officer

  4. Slide 4: Key Messages

    KEY MESSAGES Financial results reflect challenging environment Balance sheet strength. Keep the bank safe Supporting customers and colleagues Strategic ambition is clear. Good progress made on execution Focused now on building momentum in our core businesses 4

  5. Slide 5: Underlying Results Reflect Challenging Environment

    UNDERLYING RESULTS REFLECT CHALLENGING ENVIRONMENT METRIC FY20 FY19 FY20 VS FY19 Statutory net profit ($m) 2,559 4,798 (46.7%) CONTINUING OPERATIONS (EX LARGE NOTABLE ITEMS1) Cash earnings2 ($m) 4,733 6,389 (25.9%) Underlying profit ($m) 9,640 10,056 (4.1%) Cash ROE 8.3% 12.4% (410 bps) Diluted Cash

  6. Slide 6: Balance Sheet Strength

    BALANCE SHEET STRENGTH CAPITAL INCLUDES SUBSTANTIAL BUFFER FUNDING & LIQUIDITY REMAINS STRONG CET1 Ratio (%) 11.82 + 35bps MLC Wealth + 98bps Metric (%) Mar 19 Sep 19 Mar 20 Sep 20 capital raising LCR (quarterly average) 130 126 136 139 11.47 10.20 10.40 10.38 10.39 NSFR 112 113 116 127 Sep 18 Mar 1

  7. Slide 7: Supporting Customers and Colleagues

    SUPPORTING CUSTOMERS AND COLLEAGUES OUR CUSTOMERS OUR COLLEAGUES Numerous COVID-19 support initiatives New roles created Added • Reduced minimum monthly repayments on cards and waived late payment fees >1,000 550 roles in • Waived certain merchant fees with extended support customer support roles B&

  8. Slide 8: We Have a Clear Strategic Ambition

    WE HAVE A CLEAR STRATEGIC AMBITION WHY WE ARE HERE To serve customers well and help our communities prosper WHO WE ARE HERE FOR Colleagues Customers Trusted professionals that are proud to be a part of NAB Choose NAB because we serve them well every day WHAT WE WILL BE KNOWN FOR Relationship-led Eas

  9. Slide 9: Focused on Execution with Good Progress to Date

    FOCUSED ON EXECUTION WITH GOOD PROGRESS TO DATE  Implemented new customer-centric organisation structure with clear accountabilities  Leadership team largely in place – clear understanding of key strategic priorities  Investing in colleagues – launch of Career Qualified in Banking and single Lead

  10. Slide 10: We Have Clear Growth Opportunities

    WE HAVE CLEAR GROWTH OPPORTUNITIES CORPORATE & BUSINESS & PRIVATE PERSONAL BANKING INSTITUTIONAL BNZ UBANK BANKING BANKING Clear market leadership Simple & digital Disciplined growth Grow in personal & New customer SME acquisition • Industry-leading relationship bankers, enabled by data and • Flexib

  11. Slide 11: Investment Is Focused on Our Key Strategic Priorities

    INVESTMENT IS FOCUSED ON OUR KEY STRATEGIC PRIORITIES Planned FY21 Investment spend ~$1.3bn DISCRETIONARY INVESTMENT SPEND FOCUSED ON CORE PROJECTS TO SUPPORT GROWTH • Simplify business lending processes and policies Discretionary spend • Invest in bankers, processes and technology to improve custom

  12. Slide 12: Leveraging Strong Technology Foundation

    LEVERAGING STRONG TECHNOLOGY FOUNDATION CLOUD MIGRATION, APP REDUCTION & RESILIENCE CONTINUED FOCUS ON CYBER, FINANCIAL CRIME AND FRAUD • Continuing strategy of cloud migration and reduction in apps • Investment and continued focus on cyber security and fraud • Announced strategic partnership with M

  13. Slide 13: Digital Tools Support Better Customer Outcomes

    DIGITAL TOOLS SUPPORT BETTER CUSTOMER OUTCOMES SUPPORTING CUSTOMER INTERACTIONS INCREASING DIGITAL EXECUTION DEVELOPING INNOVATIVE SOLUTIONS Virtual chats >95% mortgage documents in broker Partnerships to provide enhanced channel executed digitally with e- analytics to business customers signatures

  14. Slide 14: What Will Success Look Like?

    WHAT WILL SUCCESS LOOK LIKE? KEY MEASURES OF SUCCESS OUR AMBITION OVER 3-5 YEARS Colleague engagement • Top quartile engagement Customer NPS • Strategic NPS positive and #1 of majors • Focus on growing share in target segments, while managing risk and pricing disciplines Cash EPS growth • Discipline

  15. Slide 15: FY20 Financials

    FY20 FINANCIALS GARY LENNON Group Chief Financial Officer

  16. Slide 16: Group Financial Performance

    GROUP FINANCIAL PERFORMANCE GROWTH BY KEY FINANCIAL INDICATORS (EX LARGE NOTABLE ITEMS) (4.1%) (25.9%) (410 bps) 5.6% (140 bps) 10,056 9,640 (8.8%) 6,389 12.4 4,688 4,952 4,733 8.3 9.1 7.7 2,475 2,258 FY19 FY20 1H20 2H20 FY19 FY20 1H20 2H20 FY19 FY20 1H20 2H20 Underlying profit ($m) Cash earnings ($

  17. Slide 17: Remediation and Large Notable Items

    REMEDIATION AND LARGE NOTABLE ITEMS CUSTOMER-RELATED REMEDIATION PROVISION CHARGES1 PAYROLL REMEDIATION ($m) 832 66 • Extensive review into payments to both current and 525 former Australian colleagues 314 46 • Range of potential payroll under and over payments issues; remediating under payments dat

  18. Slide 18: Revenue

    REVENUE NET OPERATING INCOME (EX LARGE NOTABLE ITEMS) ($m) HoH revenue up 5.3% (YoY down 1.5%) Excludes Markets & Treasury 19 672 (40) (116) (86) 8,792 8,884 8,435 Sep 19 Mar 20 Volumes Margin Fees & Markets & Other Sep 20 Commissions Treasury Income 18

  19. Slide 19: Markets and Treasury Income

    MARKETS AND TREASURY INCOME GROUP MARKETS & TREASURY INCOME $160m mark-to-market losses on the high quality liquids portfolio from 1H20 ($m) have fully reversed in 2H20 1,250 940 838 578 888 572 453 277 372 402 387 362 (4) (17) (86) 0 Mar 19 Sep 19 Mar 20 Sep 20 Derivative Valuation Adjustment1 Cust

  20. Slide 20: Net Interest Margin

    NET INTEREST MARGIN NET INTEREST MARGIN 0.04% (0.08%) 0.03% (0.02%) 0.06% (0.04%) 1.78% 1.78% 1.77% 1.75% Sep 19 Mar 20 Lending Funding Deposits Capital & Other Sep 20 Ex Higher Liquids Markets & Sep 20 Margin Markets & Treasury 1 Treasury KEY CONSIDERATIONS AVERAGE LONG TERM WHOLESALE FUNDING COSTS

  21. Slide 21: Operating Expenses

    OPERATING EXPENSES OPERATING EXPENSES (EX LARGE NOTABLE ITEMS) ($m) YoY expense growth 2.0% (HoH 4.9%) 419 (284) 103 141 (348) 120 Including $29m net benefit from Cumulative productivity capitalised software policy change savings of $1.2bn over FY17-20 7,679 7,528 FY19 Productivity Remuneration Tech

  22. Slide 22: Higher Credit Impairment Charge and Provisions

    HIGHER CREDIT IMPAIRMENT CHARGE AND PROVISIONS CREDIT IMPAIRMENT CHARGE 0.54% KEY CONSIDERATIONS 1H20 V 2H20 ($m) 0.38% • Underlying CIC2 of $573m or 19bps of GLAs, up 8bps from 1,601 1H20 reflecting net impact of re-ratings of performing exposures 0.16% 1,161 0.14% 0.15% 661 • Net increase in targe

  23. Slide 23: Modest Asset Quality Deterioration but Watch Loans Higher

    MODEST ASSET QUALITY DETERIORATION BUT WATCH LOANS HIGHER KEY CONSIDERATIONS NEW IMPAIRED ASSETS • 90+ DPD & GIA ratio uplift largely reflects increased ($m) delinquencies in Australian home loan portfolio where Small number of well-secured NZ customers not part of deferrals dairy exposures • Eligib

  24. Slide 24: Expected Credit Losses Higher

    EXPECTED CREDIT LOSSES (ECL) HIGHER EXPECTED CREDIT LOSS (ECL) PROVISIONING PROCESS AND MOVEMENTS1 ($m) 367 (7) 155 661 6,011 4,835 3,900 Probability weighted ECL Probability weighted ECL Underlying collective Forward looking Target sector forward Specific provision Probability weighted ECL Sep 19 M

  25. Slide 25: ECL Assessment

    ECL ASSESSMENT EXPECTED CREDIT LOSS (ECL) SCENARIOS KEY CONSIDERATIONS Total Provisions for Expected Credit Losses • Modest underlying CP uplift reflecting material levels of (ECL)1 support (e.g. deferrals, JobKeeper etc) and liquidity 2H20 $m 100% Base 100% (probability case Downside • Modest deter

  26. Slide 26: Target Sector Forward Looking Adjustments Strengthened

    TARGET SECTOR FORWARD LOOKING ADJUSTMENTS (FLAS) STRENGTHENED COLLECTIVE PROVISION TARGET SECTOR FLAS KEY CONSIDERATIONS ($m) 662 1,029 • FLAs capture risks incremental to that captured by broader EA top-up • New Aviation FLA reflects slower recovery 662 372 profile than broader economy given intern

  27. Slide 27: Australian Home Loan Deferrals

    AUSTRALIAN HOME LOAN DEFERRALS DEFERRAL BALANCES1 COMMENTS 12.3% • ~110k deferrals have been granted with ~75k no longer on deferral 9.6% • Home lending deferral extensions considered by NAB Assist on a case-by-case basis. Other options include 12 months Interest Only 92 Further $10bn or restructure

  28. Slide 28: Australian Business Loan Deferrals

    AUSTRALIAN BUSINESS LOAN (B&PB) DEFERRALS1 DEFERRAL BALANCES2 COMMENTS 17.3% • Deferral extensions considered by SBS/NAB Assist on a case- by-case basis. Other options include forbearance or restructure 12.2% • ~$0.8bn has been referred to SBS/NAB Assist and to date 39 ~30% of these have been grante

  29. Slide 29: Strong Capital Position

    STRONG CAPITAL POSITION GROUP BASEL III COMMON EQUITY TIER 1 CAPITAL RATIO (%) Capital generation +29bps 0.17 (0.15) (0.07) 0.98 (0.14) (+27bps ex DRP) 0.50 (0.19) (0.02) 11.82 11.47 10.39 Mar 20 Cash earnings Dividend RWA $4.25bn Rates and FX Large Notable Sale of MLC Other Sep 20 Sep 20 pro 1 (net

  30. Slide 30: CRWA and Sensitivity

    CRWA AND SENSITIVITY CREDIT RWA Credit quality & portfolio mix +$1.8bn $12.2bn reduction (%) more than offsets 1H20 3.3 (8.2) increase 14.1 (4.8) (2.6) (3.7) (0.6) 0.4 (8.5) 364.6 354.0 Mar 20 Volume Model and Non retail SME overlay Non retail Other non Retail Derivatives Translation FX Sep 20 1 Met

  31. Slide 31: Funding and Liquidity Profile

    FUNDING & LIQUIDITY PROFILE KEY MESSAGES TERM FUNDING FACILITY • Liquidity remains strong with significant surpluses above TFF available November 2020 regulatory minimums 2H21 Term Additional Funding • Strong deposit inflows continued in line with system trends Allowance: $4.2bn2 Maturities: $14bn3

  32. Slide 32: FY21 Key Considerations

    FY21 KEY CONSIDERATIONS • Sustained low rate environments in Australia and New Zealand expected to impact Group NIM by ~6bps in FY21 Revenue • Subdued demand for credit until confidence returns headwinds • Australian business system growth expected to be ~2% in FY21 • Australian housing system growt

  33. Slide 33: Priorities in FY21 to Build Momentum

    PRIORITIES IN FY21 TO BUILD MOMENTUM Balance sheet strength for targeted growth opportunities Disciplined on costs Execution of strategic priorities with investment spend managed via clear governance principles Ongoing investment in our colleagues and support for our customer-facing teams Continue t

  34. Slide 34: Additional Information: Divisional Performances

    ADDITIONAL INFORMATION DIVISIONAL PERFORMANCES

  35. Slide 35: Divisional Contributions

    DIVISIONAL CONTRIBUTIONS Divisional cash earnings FY20 ($m) FY20 v FY19 2H20 ($m) 2H20 v 1H20 Business and Private Banking 2,489 (11.6%) 1,125 (17.5%) Personal Banking 1,380 9.5% 657 (9.1%) Corporate & Institutional Banking 1,469 (2.6%) 768 9.6% New Zealand Banking1 1,036 (1.8%) 474 (15.7%) (1) In l

  36. Slide 36: Business and Private Banking

    BUSINESS & PRIVATE BANKING CASH EARNINGS REVENUE AND MARGIN ($m) (11.6%) (5.4%) (17.5%) (5.2%) 2,817 6,638 6,278 2,489 2.94% 2.92% 2.90% 3,222 3,056 2.81% 1,364 1,125 FY19 FY20 1H20 2H20 FY19 FY20 1H20 2H20 Mar 19 Sep 19 Mar 20 Sep 20 Total revenue ($m) Net interest margin BUSINESS AND HOUSING LENDI

  37. Slide 37: Personal Banking

    PERSONAL BANKING CASH EARNINGS REVENUE AND MARGIN ($m) 2.7% 9.5% (2.8%) (9.1%) 4,412 4,531 1.84% 1.96% 2.06% 2.02% 1,260 1,380 2,298 2,233 723 657 FY19 FY20 1H20 2H20 Mar 19 Sep 19 Mar 20 Sep 20 FY19 FY20 1H20 2H20 Total revenue ($m) Net interest margin HOUSING LENDING VOLUME GROWTH1 CREDIT IMPAIRME

  38. Slide 38: Corporate and Institutional Banking

    CORPORATE & INSTITUTIONAL BANKING CASH EARNINGS MARGINS AND REVENUE BREAKDOWN2 ($m) ($m) Revenue Margins (2.6%) 0.6% ex CVA1 2.7% 4.6% ex CVA1 1.70% 1.72% 1.63% 1.59% 9.6% 16.4% ex CVA1 Markets 742 862 revenue up 16.2% (24.9% ex CVA1) 1,508 1,469 Non 0.81% 701 768 Markets 0.73% 0.69% 0.70% 2,624 2,5

  39. Slide 39: New Zealand Banking

    NEW ZEALAND BANKING CASH EARNINGS REVENUE AND MARGIN (NZ$m) (1.8%) 0.0% (15.7%) (3.5%) 1,055 1,036 2,537 2,537 2.30% 2.24% 562 1,291 1,246 2.20% 474 2.14% FY19 FY20 1H20 2H20 FY19 FY20 1H20 2H20 Mar 19 Sep 19 Mar 20 Sep 20 Total revenue (NZ$m) Net interest margin BUSINESS & HOUSING LENDING GLAs CRED

  40. Slide 40: NAB and Our Community

    ADDITIONAL INFORMATION NAB AND OUR COMMUNITY

  41. Slide 41: NAB at a Glance

    NAB AT A GLANCE >34,000 ~9 million 859 >160 years Employees Customers Branches/Business centres in operation CASH EARNINGS DIVISIONAL SPLIT1 Key Financial Data FY20 Corporate & Cash Earnings $3,710m Institutional Banking 31% New Zealand Banking 21% Cash Earnings1 $4,733m Update Cash ROE1 8.3% Person

  42. Slide 42: Our Economic Value Distributed

    OUR ECONOMIC VALUE DISTRIBUTED SUPPLIERS Payments made for the provision of utilities, goods and services. $5.1bn COMMUNITY Community partnerships, donations, grants, in kind support and volunteering. $42.8m INVESTMENT $3.3 billion dollars in dividend payments to more than 641,000 SHAREHOLDERS share

  43. Slide 43: Our Strategy: Long Term Approach

    OUR STRATEGY: LONG TERM APPROACH SUSTAINABILITY IS EMBEDDED EXPLICITLY IN THE LONG-TERM PILLAR OF OUR GROUP STRATEGY, FOCUSED ON COMMERCIAL RESPONSES TO SOCIETY’S RESILIENT AND SUSTAINABLE BUSINESS INNOVATING FOR THE FUTURE BIGGEST CHALLENGES PRACTICES Supporting a low-carbon economy, driving Managi

  44. Slide 44: Commercial Responses – Climate Change

    COMMERCIAL RESPONSES – CLIMATE CHANGE OUR COMMITMENTS Commitment Progress Achieving a Paris Agreement aligned net zero emissions lending Initial financed emissions estimate completed, pathway mapping under portfolio by 2050 way (next slide) Environmental financing target of $70bn by 2025 $42.5bn cum

  45. Slide 45: Commercial Responses – Climate Change

    COMMERCIAL RESPONSES – CLIMATE CHANGE SUPPORTING CUSTOMERS’ TRANSITION FINANCED EMISSIONS ESTIMATE1 • Completed initial financed emissions estimate for key Australian Emissions intensity customer segments: agribusiness, commercial real estate (office Industry sector EAD / tCO2-e and retail), NGER ex

  46. Slide 46: Commercial Responses – Supporting Industry and Communities

    COMMERCIAL RESPONSES – SUPPORTING INDUSTRY AND COMMUNITIES PROGRESS ON OUR COMMITMENTS FINANCIAL HEALTH AND RESILIENCE • >$1.2bn provided to support the growing fintech sector: part of • 26,621 Australian customers referred to NAB Assist for hardship 2020-2025 $2bn lending commitment to emerging tec

  47. Slide 47: Resilient and Sustainable Business Practices

    RESILIENT AND SUSTAINABLE BUSINESS PRACTICES INVESTING IN OUR COLLEAGUES CODE OF CONDUCT AND TURNOVER Breaches of Code Of Conduct Employee turnover rate (%) by exit • In partnership with the Financial Services Institute of Australasia (Australia) type (FINSIA), investing $50m over three years in NAB

  48. Slide 48: Australian Customer Experience

    ADDITIONAL INFORMATION AUSTRALIAN CUSTOMER EXPERIENCE

  49. Slide 49: Customer Experience Improving but More Work to Do

    CUSTOMER EXPERIENCE IMPROVING BUT MORE WORK TO DO STRATEGIC NPS1,2 -5 -10 -10 -11 -13 -15 -17 -20 -25 -30 May 16 Sep 16 Jan 17 May 17 Sep 17 Jan 18 May 18 Sep 18 Jan 19 May 19 Sep 19 Jan 20 May 20 Sep 20 NAB Peer 1 Peer 2 Peer 3 BUSINESS3 CONSUMER4 -5 5 -10 -14 0 -15 -15 -6 -15 -5 -6 -20 -21 -10 -11

  50. Slide 50: Corporate and Institutional Customer Metrics

    CORPORATE & INSTITUTIONAL CUSTOMER METRICS LARGE CORPORATE & INSTITUTIONAL – INTEREST RATE HEDGING3 FOREIGN EXCHANGE4 RELATIONSHIP STRENGTH INDEX1 Relationship Strength Index Relationship Strength Index 620 (Index) (Index) 600 640 600 580 600 560 550 560 540 520 520 500 500 480 480 440 450 2016 2017

  51. Slide 51: Enhancing Consumer Customer Experience

    ENHANCING CONSUMER CUSTOMER EXPERIENCE NAB STRAIGHTUP CARD SIMPLE CONSUMER PRODUCT SALES VIA DIGITAL2 • Launched the NAB StraightUp Card, Australia’s first no- interest credit card, in response to customers wanting access to credit that is simple and easy to understand • Key card features include 65

  52. Slide 52: UBank Highlights

    UBANK HIGHLIGHTS CUSTOMERS & COLLEAGUES • 10% growth in customer numbers over FY20 • >5k new home loans provided to customers in FY20 • Re-introduced home loan offering to self-employed 596 610 applicants 554 508 • Won the Canstar Fixed Rate Home Loan of the year for the 3rd year in a row • Named in

  53. Slide 53: NAB Connect Moved to Cloud and Enhancing Customer Experience

    NAB CONNECT MOVED TO CLOUD AND ENHANCING CUSTOMER EXPERIENCE NAB CONNECT MOVED TO THE CLOUD NAB CONNECT NPS1 • Migration to Amazon Web Services (AWS) cloud enables secure Improvement in NAB Connect NPS and scalable compute capacity reducing operational risk and cost, while supporting platform resili

  54. Slide 54: QuickBiz for Small Business Customers

    QUICKBIZ FOR SMALL BUSINESS CUSTOMERS DIGITAL SMALL BUSINESS UNSECURED LENDING SMALL BUSINESS UNSECURED LENDING VIA QUICKBIZ • Access to unsecured finance for term loan, overdraft, business Proportion of new small business lending accounts generated cards, equipment loan and broker assisted customer

  55. Slide 55: Reduction in Critical and High Priority Incidents

    REDUCTION IN CRITICAL AND HIGH PRIORITY INCIDENTS ‘CRITICAL’ AND ‘HIGH’ PRIORITY INCIDENTS1 Investment in technology driving lower instance of technology incidents since 1H14 • 95% reduction in “High” priority incidents • 98% reduction in “Critical” priority incidents 45 600 40 500 35 30 400 25 300

  56. Slide 56: Australian Business Lending

    ADDITIONAL INFORMATION AUSTRALIAN BUSINESS LENDING

  57. Slide 57: Key Metrics

    KEY METRICS BUSINESS LENDING REVENUE BUSINESS LENDING NET INTEREST MARGIN ($m) (%) 2,275 2,248 2,223 2,204 369 351 343 329 1.92% 1.86% 1.82% 1.78% 1,906 1,897 1,880 1,875 Mar 19 Sep 19 Mar 20 Sep 20 Mar 19 Sep 19 Mar 20 Sep 20 NII OOI BUSINESS LENDING GLAs SMALL, MEDIUM AND AGRI BUSINESS LENDING MAR

  58. Slide 58: Business and Private Banking – SME Business Lending Growth

    BUSINESS & PRIVATE BANKING – SME BUSINESS LENDING GROWTH AUSTRALIAN SME BUSINESS LENDING GROWTH (YOY)1 8.3% 0.4% (0.4%) (1.3%) (1.7%) (4.0%) $31bn $8bn $28bn $42bn $109bn 2 Agri Health CRE Other NAB SME growth - average of B&PB ANZ, CBA, WBC 3 Denotes lending balance as at 30 September 2020 (1) Grow

  59. Slide 59: Business Lending Asset Quality

    BUSINESS LENDING ASSET QUALITY 600 BUSINESS LENDING CREDIT IMPAIRMENT CHARGE AND AS BUSINESS LENDING 90+ DPD AND GIAs AND AS % OF GLAs 500 % OF GLAs ($m) ($m) 0.33% 0.67% 0.66% 0.72% 0.62% 400 0.14% 0.07% 0.10% 0.0% 300 200 336 1,394 1,420 1,474 1,257 100 151 103 77 - -1.0% Mar 19 Sep 19 Mar 20 Sep

  60. Slide 60: Business and Private Banking Asset Quality

    BUSINESS & PRIVATE BANKING (B&PB) ASSET QUALITY B&PB CREDIT IMPAIRMENT CHARGE AND AS % OF GLAs1 B&PB 90+ DPD AND GIAs AND AS % OF GLAs1 ($m) 0.22% ($m) 1.32% 0.20% 1.07% 0.95% 2,584 0.13% $340.0 0.83% 0.15% 0.12% 2,111 217 196 1,905 1,662 1,246 119 27 1,036 126 21 955 844 127 28 40 170 1,338 67 818

  61. Slide 61: Australian Housing Lending

    ADDITIONAL INFORMATION AUSTRALIAN HOUSING LENDING

  62. Slide 62: Key Metrics

    KEY METRICS HOUSING LENDING REVENUE HOUSING LENDING NET INTEREST MARGIN ($m) (%) 1,988 2,038 1,925 114 119 1,709 122 112 1.38% 1.37% 1.42% 1.27% 1.34% 1.30% 1.22% 1.16% 1,803 1,874 1,919 1,597 Mar 19 Sep 19 Mar 20 Sep 20 Mar 17 Sep 17 Mar 18 Sep 18 Mar 19 Sep 19 Mar 20 Sep 20 NII OOI HOUSING LENDING

  63. Slide 63: Housing Lending Portfolio Profile

    HOUSING LENDING PORTFOLIO PROFILE HOUSING LENDING BY CHANNEL1 HOUSING LENDING FLOW MOVEMENTS1 ($bn) ($bn) 37 (3) (16) (21) 104.0 103.8 101.9 111.6 112.5 113.0 302 299 88.3 86.1 84.2 Sep 19 Mar 20 Sep 20 Sep 19 Mar 20 Sep 20 Sep 19 Mar 20 Sep 20 Mar 20 New fundings Interest & Pre- External refinance

  64. Slide 64: Housing Lending Portfolio Profile

    HOUSING LENDING PORTFOLIO PROFILE HOUSING LENDING 90+DPD & GIAs AS % OF GLAs 90+ DPD & GIAs AS % OF TOTAL HOUSING LENDING GLAs – BY CHANNEL 2.5% 2.38% 1.6% 2.0% 1.42% 1.2% 1.5% 1.28% 1.24% 0.8% 1.0% 1.13% 1.11% 0.4% 0.5% 0.0% 0.0% Sep 14 Sep 15 Sep 16 Sep 17 Sep 18 Sep 19 Sep 20 Sep 11 Sep 12 Sep 13

  65. Slide 65: Housing Lending Portfolio Quality

    HOUSING LENDING PORTFOLIO QUALITY DYNAMIC LVR BREAKDOWN OF DRAWN BALANCE LVR BREAKDOWN AT ORIGINATION 60% 60% Sep 20 Dynamic LVR 45.5% 50% 50% 40% 40% 30% 30% 20% 20% 10% 10% 0% 0% LVR LVR LVR LVR LVR LVR LVR >90% LVR LVR LVR ≤60% 60.01% - 70% 70.01% - 80% 80.01% - 90% 80.01% - 90% >90% ≤60% 60.01%

  66. Slide 66: Housing Lending Practices and Requirements

    HOUSING LENDING PRACTICES & REQUIREMENTS KEY ORIGINATION REQUIREMENTS LOAN-TO-VALUE RATIO (LVR) LIMITS • Income verified using a variety of documents including payslips Principal & Interest – Owner Occupier 95% and/or checks on salary credits into customers’ accounts Principal & Interest – Investor

  67. Slide 67: Housing Lending Key Metrics

    HOUSING LENDING KEY METRICS1 Australian Housing Lending Mar 19 Sep 19 Mar 20 Sep 20 Sep 19 Mar 20 Sep 20 2 Drawdowns Total Balances (spot) $bn 307 304 302 299 22 27 29 Average loan size $’000 307 308 309 309 369 389 383 - Variable rate 72.0% 73.5% 75.9% 71.9% 73.0% 78.5% 64.0% - Fixed rate 21.6% 20.

  68. Slide 68: Other Australian Products

    ADDITIONAL INFORMATION OTHER AUSTRALIAN PRODUCTS

  69. Slide 69: Deposits and Transaction Accounts

    DEPOSITS & TRANSACTION ACCOUNTS DEPOSIT REVENUE CUSTOMER DEPOSITS BY INTEREST RATE1 (%) ($m) 1,762 100 1,723 1,700 1,541 1,623 27 28 28 80 27 24 $175bn of deposits already at or near zero interest rate 60 1,696 1,733 1,672 1,596 40 1,517 $83.6bn $90.9bn $61.6bn $42.5bn 20 $34.0bn $55.6bn 0 Sep 18 Ma

  70. Slide 70: Other Banking Products

    OTHER BANKING PRODUCTS PERSONAL LENDING BALANCE AND MARKET SHARE1 CARDS BALANCE AND MARKET SHARE3,4 APRA ($bn) ($bn) methodology change2 13.4% 13.3% 13.2% 13.2% 10.3% 9.9% 2.7 9.3% 9.2% 11.00% 6.1 5.7 5.4 1.7 1.5 4.4 1.4 1.1 0.0 0.00% Mar 19 Sep 19 Mar 20 Sep 20 Mar 19 Sep 19 Mar 20 Sep 20 Personal

  71. Slide 71: New Zealand Banking

    ADDITIONAL INFORMATION NEW ZEALAND BANKING

  72. Slide 72: Key Customer Metrics

    KEY CUSTOMER METRICS BNZ SME NPS1,3 25 15 5 -5 -3 -17 -15 -19 -25 -20 -35 Mar 17 Jun 17 Sep 17 Dec 17 Mar 18 Jun 18 Sep 18 Dec 18 Mar 19 Jun 19 Sep 19 Dec 19 Mar 20 Jun 20 Sep 20 BNZ Peer 1 Peer 2 Peer 3 BNZ CONSUMER NPS2,3,4 40 39 35 35 30 32 25 20 22 15 14 10 5 0 -5 Mar 17 Jun 17 Sep 17 Dec 17 Mar

  73. Slide 73: Housing Lending Key Metrics

    HOUSING LENDING KEY METRICS New Zealand Housing Lending Mar 19 Sep 19 Mar 20 Sep 20 Sep 19 Mar 20 Sep 20 Portfolio Drawdowns1 Total Balances (spot) NZ$bn 41.3 43.0 44.8 46.0 5.8 5.8 5.1 By product - Variable rate 17.7% 15.9% 15.2% 14.1% 15.4% 15.4% 15.1% - Fixed rate 79.7% 81.7% 82.6% 84.1% 84.0% 84

  74. Slide 74: New Zealand Lending Mix

    NEW ZEALAND LENDING MIX PORTFOLIO BREAKDOWN – TOTAL NZ$88.1BN MORTGAGE PORTFOLIO BREAKDOWN BY GEOGRAPHY – TOTAL MORTGAGE NZ$46.0BN Wellington 11% Waikato 7% Canterbury 12% Bay of Plenty Commercial 6% Real Estate 9% Mortgages 52% Other 16% Agriculture, Forestry and Auckland 48% Fishing 17% AGRIBUSINE

  75. Slide 75: NZ Customer Deposits by Interest Rate

    NZ CUSTOMER DEPOSITS BY INTEREST RATE NZ CUSTOMER DEPOSITS BY INTEREST RATE (NZD) $28.9bn of deposits already at or near zero interest rate $27.0bn $14.0bn $14.9bn $7.9bn $0.9bn $0.7bn less than 0.01% between 0.01% to 0.25% between 0.26% to 0.50% between 0.51% to 0.75% between 0.76% to 1.00% more th

  76. Slide 76: Group Asset Quality

    ADDITIONAL INFORMATION GROUP ASSET QUALITY

  77. Slide 77: Group Credit Impairment Charge

    GROUP CREDIT IMPAIRMENT CHARGE CREDIT IMPAIRMENT CHARGE AS % OF GLAs 1.4% GFC 1.2% 1.0% 0.8% 0.6% 0.46% 0.4% 0.2% Late 80’s / Early 90’s Recession 0.0% Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep 87 88 89 90

  78. Slide 78: Group Estimated Long Run Loan Loss Rate 1985 to 2020

    GROUP ESTIMATED LONG RUN LOAN LOSS RATE 1985 TO 2020 GROUP BUSINESS MIX – GLAs BY CATEGORY ESTIMATING LONG RUN LOAN LOSS RATE Personal lending 8% NAB Australian geography net write off rates as a Long run 1985 % of GLAs 1985 - 20202 average Home lending3 0.03% Home Commercial1 lending 16% 76% Person

  79. Slide 79: Group Lending Mix

    GROUP LENDING MIX GROSS LOANS AND ACCEPTANCES BY PRODUCT GROSS LOANS AND ACCEPTANCES BY GEOGRAPHY1 Other International 3% Australia Other term 83% lending 38% New Zealand 14% Asset & lease financing 2% GROSS LOANS AND ACCEPTANCES BY BUSINESS UNIT Overdrafts 1% Other Housing loans New Zealand 1% 58%

  80. Slide 80: Group Provisions

    GROUP PROVISIONS COLLECTIVE PROVISION BALANCE SPECIFIC PROVISIONS ($m) ($m) 5,536 299 46 1,500 50.00% 45.8% 45.0% 44.4% 45.00% 1,300 39.7% 40.6% 4,401 40.00% 337 1,100 35.00% 56 900 827 840 782 30.00% 3,360 717 3,249 125 115 5,191 675 98 3,054 177 700 25.00% 87 161 87 134 65 73 20.00% 80 4,008 500 7

  81. Slide 81: ECL Provisioning by Stages

    ECL PROVISIONING BY STAGES LOANS AND ADVANCES1 PROVISIONS BY STAGE2 PROVISION COVERAGE BY STAGE3 (%) ($bn) ($m) 0.77 0.47 0.51 6,011 751 771 783 6 6627 9 1,644 115 120 3,900 19.0 205 3,513 19.2 17.4 1,064 1,305 3,897 630 644 569 2,125 2,227 1.90 1.85 1.85 0.34 0.56 0.33 324 368 470 0.05 0.06 0.08 Se

  82. Slide 82: Probability of Default Analysis

    PROBABILITY OF DEFAULT (PD) ANALYSIS NON RETAIL CORPORATE EAD1 BY PROBABILITY OF DEFAULT ($bn) Investment grade Sub investment grade Default 58% Sep 20 41% Sep 20 1% Sep 20 120 100 80 60 40 20 0 0<0.03% 0.03<0.11% 0.11<0.55% 0.55<2.00% 2.00<5.01% 5.01<99.99% 100% Sep 19 Mar 20 Sep 20 AUSTRALIAN AND

  83. Slide 83: Business Lending Considerations

    BUSINESS LENDING CONSIDERATIONS NON RETAIL EAD BY INDUSTRY1 - $490BN Performing2 Finance & insurance 27% 99.96% Commercial property 15% 99.57% Govt & public utilities 13% 100.00% Agri, forestry & fishing 10% 98.90% Transport & storage 6% 99.49% Other inc Health, Education, Community 5% Includes asse

  84. Slide 84: Group Agriculture, Forestry and Fishing Exposures

    GROUP AGRICULTURE, FORESTRY & FISHING EXPOSURES GROUP EAD $47.7BN SEPTEMBER 2020 AUSTRALIAN DROUGHT CONSIDERATIONS • Most drought-affected regions have seen good rainfall throughout 2020, which has improved the outlook for the sector New • Asset quality remains sound, noting that the sector faces so

  85. Slide 85: COVID-19 Sectors of Interest

    COVID-19 SECTORS OF INTEREST KEY CONSIDERATIONS SECTORS OF INTEREST VS TOTAL BOOK • Continued close monitoring of exposures to sectors 90+ DPD & GIA % of EAD Sector of interest FLAs % of total FLAs significantly impacted by COVID-19 81% • EAD broadly stable vs 1H20 • Asset quality deterioration wors

  86. Slide 86: Retail Trade

    RETAIL TRADE1 EXPOSURE AT DEFAULT KEY CONSIDERATIONS EAD $14.6bn EAD $14.5bn • ~3% of non retail EAD EAD $14.5bn • Retail Trade portfolio experience is mixed: ~46% is non- 2.2 2.1 discretionary retail and likely to be less impacted 3.9 6.6 3.8 • Household consumption growth was already at slowest pa

  87. Slide 87: Tourism, Hospitality and Entertainment

    TOURISM, HOSPITALITY AND ENTERTAINMENT1 EXPOSURE AT DEFAULT KEY CONSIDERATIONS EAD $13.6bn EAD $14.1bn • ~3% of non retail EAD 1.9 2.0 • Industry outlook uncertain, with credit outcomes likely to be dependant on specific client-level circumstances including location and target market. 5.5 6.1 Indust

  88. Slide 88: Air Travel and Related Services

    AIR TRAVEL AND RELATED SERVICES EXPOSURE AT DEFAULT KEY CONSIDERATIONS • ~2% of non retail EAD EAD $11.7bn EAD $11.3bn • Ongoing disruption caused by COVID-19 related travel restrictions, with length 0.5 0.7 and severity unknown • Portfolio comprises of airlines which are usually national carriers a

  89. Slide 89: Group Office, Retail, Tourism and Leisure Commercial Real Estate

    GROUP OFFICE, RETAIL, TOURISM & LEISURE COMMERCIAL REAL ESTATE1 GLA PROFILE Limit utilisation ~85% KEY CONSIDERATIONS $36.5bn $35.5bn 1.8 1.9 • Office, Retail and Tourism & Leisure CRE viewed as most 17.5 16.7 impacted parts of the Group CRE portfolio by COVID-19 • Borrower breakdown: Investor 96%,

  90. Slide 90: Group Commercial Real Estate

    GROUP COMMERCIAL REAL ESTATE1 GROSS LOANS & ACCEPTANCES ASSET QUALITY New Other Aust Total Zealand International Trend Mar 19 Sep 19 Mar 20 Sep 20 TOTAL CRE (A$bn) 51.2 7.5 0.1 58.8 Increase/(decrease) on Impaired loans ratio 0.22% 0.25% 0.26% 0.32% (2.0) (0.7) - (2.7) September 2019 (A$bn) % of geo

  91. Slide 91: Group Commercial Real Estate

    GROUP COMMERCIAL REAL ESTATE1 BREAKDOWN BY GROSS LOANS & ACCEPTANCES Geographic breakdown Borrower breakdown Sector breakdown QLD Retail 13% 29% Residential WA 11% VIC 6% Other 25% Investor Australia 90% 10% Tourism Industrial & Leisure 17% New Developer 3% Zealand 10% 13% Other 7% Other Office Land

  92. Slide 92: Australian Commercial Real Estate

    AUSTRALIAN COMMERCIAL REAL ESTATE AUSTRALIAN COMMERCIAL REAL ESTATE (CRE) PORTFOLIO1 AUSTRALIAN CRE RESIDENTIAL DEVELOPER ($bn) • Developer drawn balance includes $1.1bn for land development and $2.0bn for residential development 10.6% 10.5% 10.2% 9.9% 9.9% • Residential development apartment exposu

  93. Slide 93: Capital and Funding

    ADDITIONAL INFORMATION CAPITAL & FUNDING

  94. Slide 94: Capital and RWA Movements

    CAPITAL AND RWA MOVEMENTS GROUP RWA CREDIT RWA ($bn) ($bn) 1.8 (3.7) (0.6) 0.4 (8.5) (10.6) (0.6) 2.6 1.0 432.7 425.1 364.6 354.0 Mar 20 Credit Operational Market IRRBB Sep 20 Mar 20 Volume Model and Credit Derivatives Translation Sep 20 Risk Risk Risk Methodology Quality and FX and Repurchase Portf

  95. Slide 95: Group Basel III Capital Ratios

    GROUP BASEL III CAPITAL RATIOS 22.25% 19.77% 19.66% 17.97% 16.84% 16.33% 15.80% 14.34% 14.35% 16.62% 14.68% 14.61% 13.20% 12.36% 11.96% 11.47% 10.38% 10.39% Sep 19 Mar 20 Sep 20 APRA Common Equity Tier 1 ratios APRA Tier 1 ratios APRA Total Capital ratios Equivalent Internationally Comparable ratios

  96. Slide 96: Key Regulatory Changes Impacting Capital and Funding

    KEY REGULATORY CHANGES IMPACTING CAPITAL AND FUNDING REGULATORY CHANGE DATES DEFERRAL OF REGULATORY CHANGE Change Original Amended • APRA has deferred its scheduled implementation of the Basel date date III reforms in Australia by one year, consistent with international implementation APS 110 Capita

  97. Slide 97: Loss Absorbing Capacity

    LOSS ABSORBING CAPACITY LOSS ABSORBING CAPACITY APRA CHANGES TO MAJOR BANKS' CAPITAL STRUCTURES • In July 2019, APRA announced a 3% increase to the Total Capital requirement for all domestic systemically important Total Capital 17.5% Total Capital 16.6% banks (D-SIBs) by 1 January 2024 Capital surpl

  98. Slide 98: Funding Profile

    FUNDING PROFILE GROUP STABLE FUNDING INDEX (SFI) AUSTRALIAN CORE FUNDING GAP21 APRA ($bn) Methodology Change1 260 101% 240 90% 91% 93% 93% 86% 23% 220 20% 20% 22% 24% 23% 200 78% 180 66% 70% 69% 69% 70% 160 Sep 12 Sep 14 Sep 16 Sep 18 Sep 19 Sep 20 140 Sep 17 Mar 18 Sep 18 Mar 19 Sep 19 Mar 20 Sep 2

  99. Slide 99: Asset Funding

    ASSET FUNDING FUNDED BALANCE SHEET1 SOURCE AND USE OF FUNDS ($bn) $782bn $782bn Use of funds Source of funds 16 Short Term Wholesale, 11% Liquid Assets4, Term Wholesale 31 22% Funding <12 Months, 5% 14 Other Deposits3, 5% Other Short Term Assets 5, 2% 6 4 6 Business and Other Lending6, 32% Stable Cu

  100. Slide 100: Liquidity

    LIQUIDITY LIQUIDITY COVERAGE RATIO (QUARTERLY AVERAGE) NET STABLE FUNDING RATIO COMPOSITION ($bn) Group NSFR 127% as at 30 September 2020 130% LCR 126% LCR 136% LCR 139% LCR $555bn Wholesale Funding & Other $438bn 126 - and Liquids Non-Financial Other Assets 88 98 Corporate 85 Deposits 73 55 55 54 O

  101. Slide 101: Term Wholesale Funding Profile

    TERM WHOLESALE FUNDING PROFILE HISTORIC TERM FUNDING ISSUANCE1 ($bn) 5.4 4.8 5.2 5.7 6.7 yrs yrs yrs yrs yrs 36 37 29 28 26 30 32 14 23 21 13 6 5 5 5 2 FY16 FY17 FY18 FY19 FY20 Tenor2,3,4 Secured Senior and Sub Debt Term Funding Facility TERM FUNDING MATURITY PROFILE3 WAM 3.2 yrs4 41 30 28 14 25 21

  102. Slide 102: Diversified and Flexible Term Wholesale Funding Portfolio

    DIVERSIFIED AND FLEXIBLE TERM WHOLESALE FUNDING PORTFOLIO FY20 ISSUANCE BY PRODUCT TYPE FY20 ISSUANCE BY CURRENCY Subordinated AUD 31% Public 31% Senior Private Placements 2% Subordinated Private GBP 13% Placements 5% Secured Public Offshore 13% USD 40% Senior Public Other 16% Senior Public Offshore

  103. Slide 103: Funding Costs and Replicating Portfolio

    FUNDING COSTS AND REPLICATING PORTFOLIO INDICATIVE TERM WHOLESALE FUNDING ISSUANCE COSTS1 TERM DEPOSIT PORTFOLIO COSTS2 (bps) 400 80 300 70 200 60 100 50 0 Mar 18 Sep 18 Mar 19 Sep 19 Mar 20 Sep 20 40 3 yr senior 5 yr senior 10yr senior 10NC5 Tier 2 Sep 18 Dec 18 Mar 19 Jun 19 Sep 19 Dec 19 Mar 20 J

  104. Slide 104: Economics

    ADDITIONAL INFORMATION ECONOMICS

  105. Slide 105: Australia and NZ Key Economic Indicators

    AUSTRALIA AND NZ KEY ECONOMIC INDICATORS AUSTRALIAN ECONOMIC INDICATORS (%)1 NZ ECONOMIC INDICATORS (%)1 CY18 CY19 CY20(f) CY21(f) CY22(f) CY18 CY19 CY20(f) CY21(f) CY22(f) GDP growth2 2.2 2.3 -4.7 4.6 2.9 GDP growth2 3.3 1.8 -5.7 3.2 4.2 Unemployment3 5.0 5.2 7.6 6.9 5.9 Unemployment3 4.4 4.1 6.6 6

  106. Slide 106: Activity Impacts of COVID-19

    ACTIVITY IMPACTS OF COVID-19 • COVID-19 has caused significant disruptions to economic activity and weighed on household and business confidence. The weakness CONSUMPTION DRIVEN FALL IN OUTPUT1 (Ppt) (Ppt) in activity has been broad-based across the private sector – with an 4 4 outsized impact on se

  107. Slide 107: Australia Has Passed the Trough in Activity

    AUSTRALIA HAS PASSED THE TROUGH IN ACTIVITY GDP TO GRADUALLY RECOVER FROM HERE1 (%) Dec 19 Mar 20 Jun 20 Sep 20 Dec 20 Mar 21 Jun 21 Sep 21 Dec 21 0.0 -0.3 1H20 forecasts Current forecasts -0.4 0.0 -1.1 0.0 -2.1 -0.3 -0.6 -2.0 -3.0 -1.4 -2.3 -4.4 -4.0 -4.6 -3.3 -4.7 -6.0 -7.3 -8.0 -7.2 -8.4 -10.0 CO

  108. Slide 108: Although Areas of Stress Remain

    ALTHOUGH AREAS OF STRESS REMAIN CHANGE IN CONSUMPTION SPEND BY INDUSTRY1 (%) 15 20 9 7 0 0 -1 -2 -20 -11 -13 -13 -40 -60 -47 -80 -75 -100 Arts and Construction Retail Trade Health Care and ALL Other Services Education and Rental, Hiring Electricity, Gas, Transport, Postal Administrative Recreation S

  109. Slide 109: Labour Market Impacts of COVID-19

    LABOUR MARKET IMPACTS OF COVID-19 UNEMPLOYMENT AND UNDERUTILISATION HAVE RISEN1 UNEMPLOYMENT HAS DETERIORATED ACROSS STATES1 (%) (%) 20 9 8 15 7 10 6 5 5 4 Unemployment Rate Underutilisation Rate NSW VIC QLD 0 SA WA TAS 3 1983 1986 1989 1992 1995 1998 2001 2004 2007 2010 2013 2016 2019 Jan-19 Apr-19

  110. Slide 110: Housing Market Has Softened

    HOUSING MARKET HAS SOFTENED HOUSE PRICE GROWTH HAS SLOWED1 RENTS GROWTH CONTINUES TO BE WEAK2 (%, 6MEA) Sydney Melbourne Brisbane Perth (%) 25 20 10 15 10 5 5 0 0 -5 -5 Sydney Melbourne -10 Brisbane Perth -15 -10 2013 2014 2015 2016 2017 2018 2019 2020 2004 2007 2010 2013 2016 2019 DWELLING INVESTME

  111. Slide 111: Significant Policy Support During the Pandemic

    SIGNIFICANT POLICY SUPPORT DURING THE PANDEMIC LARGE BUDGET DEFICITS EXPECTED IN THE NEAR TERM1 AUSTRALIA GOVERNMENT DEBT IS AT A LOW STARTING POINT2 ($B) Japan (%) Forward Italy Estimates United States 0 0 France Canada -3 -50 United Kingdom India Germany -6 -100 Malaysia $ Levels (RHS) China -9 -1

  112. Slide 112: Global Recovery Underway

    GLOBAL RECOVERY UNDERWAY CHINA’S RECOVERY OVER Q2 AND Q31 BROADER GLOBAL RECOVERY ALSO UNDERWAY1 (% yoy) (Net balance) 20 China total GDP and selected sectors 65 JP Morgan/Markit Global PMI 15 60 55 10 50 5 45 40 0 35 -5 30 Manufacturing Services 25 -10 Manufacturing and construction Services GDP 20

  113. Slide 113: New Zealand Recovery Underway

    NEW ZEALAND BIG FALL IN NZ GDP IN FIRST HALF OF CALENDAR 2020, RBNZ EXPECTED TO MOVE TO NEGATIVE RATES2 RECOVERY UNDERWAY1 $NZ billion (chain prices) $NZ billion (%) OCR 12 2.50 70 Thousands NZ GDP Electronic card 2.00 66 transactions 10 Actual NAB Fcst, end qtr Mkt pricing 1.50 62 8 1.00 0.50 58 6

  114. Slide 114: Other Information

    OTHER INFORMATION

  115. Slide 115: Operating Expenses – Half on Half

    OPERATING EXPENSES – HALF ON HALF OPERATING EXPENSES (EX LARGE NOTABLE ITEMS) ($m) HoH expense growth 4.9% (PCP 3.7%) YoY expense growth 2.0% FY19: $7,528m FY20: $7,679m 19 Including $57m net impact of capitalised software policy change 141 (58) 119 (84) 48 3,932 3,792 3,747 Sep 19 Mar 20 Productivi

  116. Slide 116: FTE

    FTE FTE CHANGE YOY1 518 186 398 134 31,372 30,776 2 Sep 19 Productivity Upskilling/ Temporary Insourcing Sep 20 Growth/ Project Compliance FTE CHANGE HOH1 197 37 294 271 31,555 31,372 2 Mar 20 Productivity Upskilling/ Temporary Insourcing Sep 20 Growth/ Project Compliance (1) Restated for MLC FTE im

  117. Slide 117: Investment Spend and Capitalised Software

    INVESTMENT SPEND AND CAPITALISED SOFTWARE INVESTMENT SPEND – OPEX AND CAPEX CAPITALISED SOFTWARE ($m) ($m) 915 696 2,688 654 655 56% 46% 47% 39% 54% 44% 53% 61% 1,955 Mar 19 Sep 19 Mar 20 Sep 20 Opex Capex INVESTMENT SPEND – TYPE Spot implied useful ($m) life of software 5.7 years1 915 696 654 254 6

  118. Slide 118: Group Cash Earnings Reconciliation to Statutory Net Profit

    GROUP CASH EARNINGS RECONCILIATION TO STATUTORY NET PROFIT • NAB uses cash earnings (rather than statutory net profit attributable to owners of NAB) for its internal management reporting purposes and considers it a better reflection of the Group’s underlying performance. Accordingly, information is

  119. Slide 119: Abbreviations

    ABBREVIATIONS CET1 Common Equity Tier 1 Capital LCR Liquidity Coverage Ratio CIC Credit impairment charge LGD Loss given default CLF Committed Liquidity Facility LVR Loan to Value Ratio CP Collective Provision MTM Mark to market CTI Cost to income ratio NBI Non Bearing Interest DPD Days Past Due NGE

  120. Slide 120: Disclaimer

    DISCLAIMER The material in this presentation is general background information about the NAB Group current at the date of the presentation on 5 November 2020. The information is given in summary form and does not purport to be complete. It is intended to be read by a professional analyst audience in

National Australia Bank — FY2020 Earnings Presentation on 6ix