Anz Group Holdings Limited · ASX:ANZ
Anz — Shareholder Meeting (December 2002)
14 slides from Anz's shareholder meeting presentation, Dec 13, 2002
Slide 1: i on ee
i on ee
Slide 2: Earning trust and respect by focusing on all stakeholders
Earning trust ane réspect by focusing on- all stakeholders. Customers. ae and. Value Community created ; Our people Shareholders Shareholders Customers. and Community Our people
Slide 3: We have an enviable track record of results
e have an enviable. track record of results =: : rformance e000 | os Performa , 2,500 ; Consolidation : wenn 2,168 Recovery J : . | 2,000 6,000.5 | 1,500 4,000. 1/416 1,024. 1,106 (@ +:1,000_- 2,000 | r 500 oO T T T T T T T T u 9 2002* 1994. 1995. 1996 1997" 1998. 1989-2000. 2001 ~tt-Expenses (LHS)
Slide 4: ANZ is nearing global cost leadership
ANZ is. nearing global cost leadership Cost/ Income For Top 100 Banks Global ly % 100.5 904 80. 704 2000 60 - Comerica 50.5 Abbey National . Nykredit 40-5 United Overseas Bank’ ANZ 30- Bank of China . Golden West Financial
Slide 5: Our group profile is now more balanced
Our group profile ‘is now more balanced — . % Source of NPAT 100% 7 100% “80% 4 B0%, 60% + 60% 40% 4 40% + 20% + 20% | 0% 0% : 1996 pga “1996 2002 Ef Personal. il Corporate [i Treasury 1 Other. ul Australia a I New Zealand t! international
Slide 6: Strategy of specialisation, execution & transformation
Strategy of specialisation, execution & transformation —— Building strong strategic. positions ao A superior execution capability. “Annual growth investment. «Stretch performance targets * Strong in growth segments : ooh * Revenue over. cost growth * Specialised business, leadership : “~« Low-risk,
Slide 7: We are committed to dealing with community concerns
e. are committed to dealing with | ‘community concerns. | Qairage at Than En ‘Top 500 _ $7 billion turn from — inbankfees __ major banks Customers stayunhappily (¢ _married to their banks | ‘Toyal ty: don’ ' Bank shock: it’s time bank on it" to please customers Branch closures hit country t towns ha
Slide 8: Since launch we have added new accounts and average balance has stayed constant
“Since la unch we have added 70, 000 new accounts and average balance has stayed constant. los ao Number of Access a/e’s =. / ~ Average Balance. 1.68 qe es 000 : oe 3900.4 1.66 | * 3800. | as 1.645 : 3700 | 7 . : 1.62 $600 | ee $500.4 SS 1:60 9 rr oar 3400.4 ae 188400 "1 New accounts 3300; New accou
Slide 9: ANZ values: more focus on customers and shareholders
ANZ values. rows: 1 focus on customers. and shareholders 2000 2001. oe 2002 To. cost reduction oe cost reduction Hye cost reduction 220° profit.” : . shareholder value : customer focus 3... shareholder value _ “accountability ae ‘shareholder value 4.-results orientation _. gcustomer focus “accountab
Slide 10: Increasingly a preferred employer
‘Increasingly a preferred employer 30 _ ». Staff satisfaction up» Strong employment brand wd iT. . “12000 5 nae 807° i 7o | 10000. eo | ’ 8000 4 50 + : 40.1 6000 | 305 4000 + 225 20. a positions we 2000 | 10+ — ft) mn a El 1 al Satisfaction “ANZ Regard. ANZ Values 2001 2002 ‘& 2001 1: 2002 i Graduat
Slide 11: We are beginning to see a difference
We are beginning to see a difference Customers flock to ANZ - join low-fee ANZ —_ chases : ee ee - closed Hawker praisesANZ for —s_ banks openingaruralbranch — SSeS We'll serve ANZ staff making - faster: ANZ. wishes come true ae:
Slide 12: ANZ has delivered strong shareholder return
“ANZ has delivered strong shareholder return. 30% 25% 20% 15% - 10% 5% 0% -5B% ~10% “=15% -20% Total Shareholder Returns (TSR) a . oe a 10 year TSR “HMSCI- Global 1 FTSE- UK IASX - Australia 0°. Dow Jones -.US # Australian Bank Index... fi ANZ
Slide 13: The bank with a human face
The bank with a human face * Put our customers first * Perform and grow to create value for our shareholders *-Lead and inspire each other ° Earn the trust of the community * Breakout, ‘be bold and. have the courage tobe. different
Slide 14: General background information disclaimer and contact
The material .in this presentation is general.background information about the Bank’s activities current at the date of the presentation. “Jt is information given in summary form and does.not purport to be.complete.” It.is not intended to. be relied upon as “advice.to. investors or potential investo