Slide 1: Acquisition of Majorel by Teleperformance
Acquisition of Majorel by Teleperformance Conference call 26 April 2023
Slide 2: Forward-looking statements disclaimer
Certain information included in this presentation are not historical facts but are forward-looking statements. These forward-looking statements are based on current beliefs, expectations and assumptions, including, without limitation, as to the potential combination of Teleperformance with Majorel,
Slide 3: Majorel at a glance; Combined impacts and financing
1 2 Majorel at a glance 3 Combined impacts and financing 3
Slide 4: Proposed transaction terms
1 ■ Price of 30€ per share (ex-dividend for 2022), for a total consideration of €3bn ■ Majorel shareholders to receive €2bn in cash and €1bn in Teleperformance shares at an exchange ratio of 0.1382(1) TP share for every Majorel share – Mix cash/shares with a total of Teleperformance shares capped ■
Slide 5: Acquisition rationale
1 Complementary positions across key geographies Deepens expertise across industry verticals with a highly diversified client portfolio Enhances Digital transformation capabilities and services Increases management depth with a strong cultural fit and a shared vision Significant run-rate cost synerg
Slide 6: A broadened three-dimensional approach
1 A broadened three-dimensional approach Enhanced leadership and global presence in both major client markets and delivery footprints • Complementary capabilities in key geographies – Teleperformance’s strength in servicing the Expansion of Digitally Integrated Americas is complemented by Majorel’s
Slide 7: Ranked #1 in revenue and employees
1 Presence in over 100 countries Ranked #1 in revenue and employees FY22 Revenue(2) (in €Bn), unless otherwise stated Mar-23 Aug-21 Oct-22 10.2 A (3) (4) (5) T+M Concentrix Sitel PFGroup Alorica Telus International TTEC Konecta + Comdata A Enhancing presence in key markets Highly relevant nearshore
Slide 8: Proposed transaction and Acquisition Rationale; Combined impacts and financing
1 Proposed transaction and Acquisition Rationale 2 3 Combined impacts and financing 8
Slide 9: Agile & reliable delivery to leading brands
2 82k+ 70+ 500+ many team members languages clients Industry awards worldwide worldwide Agile & reliable delivery to leading brands 45 160+ 25+ 130+ 42% countries sites multilingual countries team members present hubs served working from home 9
Slide 10: A trusted partner for rich, end-to-end CX
2 1 Introduction 2 3 4 A trusted partner for rich, end-to-end CX End-to-end services Customer Interaction Services Business Process Services Tech & Expert Services Examples Omnichannel Sales & Loyalty & Tech support Integrated front- & Content Services Vertical Digital Majorel X MajUP for Digital cu
Slide 11: Revenue by industry and geography
2 Revenue, by industry Revenue, by geography Other China & East Asia 27% 6% Global English, (1) Europe, Africa & Global Internet Middle East & SE 52% Asia South America 24% 70% Telco 9% (2) BFSI 12% ➢ 500+ clients worldwide ➢ Strong position in particular in EMEA ➢ Strong focus on high growth market
Slide 12: Net Revenue and Operating EBITDA (2020-2022)
2 Net Revenue (2020-2022) Operating EBITDA (2020-2022) (€m) (€m) +25% CAGR '20-'22 14.8% 17.9% 17.8% 2,080 1,752 36% CAGR '20-'22 +19% like-for-like 369 +16% growth (excl. 1,340 like-for-like 313 Covid impact) growth (excl. Covid impact) 199 2020 2021 2022 2020 2021 2022 Operating EBITDA Operating E
Slide 13: Proposed transaction and Acquisition Rationale; Majorel at a glance
1 Proposed transaction and Acquisition Rationale 2 Majorel at a glance 3 13
Slide 14: Growth, profitability and EPS accretion
3 Growth, profitability and EPS accretion COMBINATION In €m, 2022 figures Excl. run-rate Incl. €100m - €150m of Illustrative combined financials cost synergies run-rate cost synergies Net revenue 8,154 2,080 10,234 10,234 ✓ +14.6% +18.7% +15.4% +15.4% Above 2025 % growth vs. 2021 target EBITDA(1) 1,
Slide 15: Financing and capital structure
3 Financing and capital structure Liquidity & Leverage Maintain significant financial flexibility ▪ Committed financing in place for ✓ Expected BBB rating to remain unchanged the transaction: Already secured financing for the €2bn cash ✓ Robust capital structure and strong cash generation alternativ
Slide 16: A combination with a solid next-gen CX player
✓ A combination with a solid next-gen CX player with attractive complementarity ✓ Strong strategic and cultural fit, enabling smooth integration ✓ A perfect fit with TP Cube strategy, with 2025 Revenue objectives achieved 2 years in advance ✓ EPS accretive in the first year before synergies; and acc
Slide 17: teleperformance.com
teleperformance.com teleperformanceblog.com /company/teleperformance @teleperformance_group /teleperformanceglobal /teleperformance @teleperformance