Slide 1: Schedule 14A Proxy Statement Cover
UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 SCHEDULE 14A Proxy Statement Pursuant to Section 14(a) of the Securities Exchange Act of 1934 Filed by the Registrant ¨ Filed by a Party other than the Registrant x Check the appropriate box: ¨ Preliminary Proxy Statement ¨ Conf
Slide 2: Oracle Buys RightNow press release
Filed by Oracle Corporation Pursuant to Rule 14a-12 under the Securities Exchange Act of 1934 Subject Company: RightNow Technologies, Inc. Commission File No.: 000-31321 Oracle Buys RightNow Adds Leading Customer Service Cloud Offering to Oracle’s Public Cloud Redwood Shores, CA – October 24, 2011 O
Slide 3: Additional Information about the Merger and Where to Find It
In addition, please refer to the documents that Oracle and RightNow, respectively, file with the U.S. Securities and Exchange Commission (the “SEC”) on Forms 10-K, 10-Q and 8-K. These filings identify and address other important factors that could cause Oracle’s and RightNow’s respective operational
Slide 4: Filed by Oracle Corporation Pursuant to Rule 14a-12
Filed by Oracle Corporation Pursuant to Rule 14a-12 under the Securities Exchange Act of 1934 Subject Company: RightNow Technologies, Inc. Commission File No.: 000-31321
Slide 5: Oracle Buys RightNow
Oracle Buys RightNow Adds a Leading Customer Service Cloud Offering to the Oracle Public Cloud October 24, 2011
Slide 6: Product roadmap and forward-looking statements
Oracle is currently reviewing the existing RightNow product roadmap and will be providing guidance to customers in accordance with Oracle's standard product communication policies. Any resulting features and timing of release of such features as determined by Oracle's review of RightNow's product ro
Slide 7: What We Are Announcing
What We Are Announcing • Oracle buys RightNow • Adds a leading customer service cloud offering to the Oracle Public Cloud • Oracle to purchase RightNow for $43.00 per share, or approximately $1.5 billion net of cash and debt • Transaction is expected to close in late 2011 or early 2012 • About Right
Slide 8: Oracle Adds RightNow's Customer Service Cloud to the Oracle Public Cloud
Oracle Adds RightNow’s Customer Service Cloud to the Oracle Public Cloud Oracle Fusion Fusion Fusion Social Sales and HCM Talent Network Marketing Database Java Data Security Customer Service Service Service Service Service 4
Slide 9: RightNow's Customer Service Cloud
RightNow’s Customer Service Cloud Delivers Exceptional Customer Experiences Across Service Channels RightNow Web Experience • Provides a rich online customer experience solution to research, purchase, or resolve issues from any device RightNow Social Experience • Manages interactions across the soci
Slide 10: Delivering Great Experiences Throughout the Customer Journey
Delivering Great Experiences Throughout the Customer Journey • Consumer (B2C) and business (B2B) customers move through a closed-loop, Purchase 4 continuous journey 8 3 7 • Market and sell during the buying phase Market • Support and serve once they own Support and and • Customers require a simple,
Slide 11: Oracle and RightNow Deliver a Complete B2C Customer Experience
Oracle and RightNow Deliver a Complete B2C Customer Experience Serves the anytime, anywhere consumer Purchase 4 in a seamless, personal way 8 7 • Across all channels: the web, in a store, 3 over the phone, via mobile device Market Support • Increases customer satisfaction and and • Drives loyalty an
Slide 12: Oracle and RightNow Deliver a Complete B2B Customer Experience
Oracle and RightNow Deliver a Complete B2B Customer Experience Enables an effective commerce- Purchase anywhere environment 4 8 • Provides a consistent cross-channel 3 7 experience to business customers Market Support • Delivers a unified view of the business and and customer Sell 1 5 Serve • Gives
Slide 13: Unified, Personalized Experience Across All Channels
Oracle and RightNow Provide a Unified, Personalized Experience Across All Channels and Customer Touch Points Consistent customer experience across all channels • Consumer customers and business customers • Web, contact center, social networks, stores, branches and sales teams Marketing, sales and se
Slide 14: RightNow's Global Customers Include Leaders Across Industries
RightNow’s Global Customers Include Leaders Across Industries High Tech Retail and Consumer Goods Telecom Travel and Hospitality Financial and Insurance Government and Education * Customer Information and Logos Provided by RightNow 10
Slide 15: British Airways Success Story
British Airways Success Story Improved Customer Experience and Reduced Inbound Email 60% CHALLENGES: • Improve consistency of customer service across channels for loyalty program members • Introduce “AskBA,” an online service offering for customers RIGHTNOW PROVIDES: • RightNow Service, RightNow Web
Slide 16: Overstock.com Success Story
Overstock.com Success Story Improves Net Promoter Score 7x While Saving $1 Million Per Month On Operations CHALLENGES: • Significantly improve the quality of the customer experience across all communication channels • Improve contact center efficiency in order to cost- effectively scale the business
Slide 17: ABN AMRO Success Story
ABN AMRO Success Story Increases Online Leads By 50% CHALLENGES: • Improve web service • Generate more sales leads on their website RIGHTNOW PROVIDES: • RightNow Intent Guide COMPANY OVERVIEW: • ABN AMRO is a full service RESULTS: bank servicing retail, private • Improved the customer experience and
Slide 18: RealNetworks Success Story
RealNetworks Success Story Improves Customer Satisfaction and Consumer Experience CHALLENGES: • Increase agent efficiency • Customize incident tracking for each vertical business • Consolidate vendors RIGHTNOW PROVIDES: • RightNow Service, RightNow Feedback, RightNow Chat, RightNow Email Management,
Slide 19: Complementary Public Cloud and Customer Experience Solutions
Oracle and RightNow Complementary Public Cloud and Customer Experience Solutions RightNow brings • Oracle offers best-in-class Sales Cloud, Marketing Cloud, Human complementary Resources Cloud, Talent Cloud, Social Network Cloud, Java Cloud, Database Cloud; RightNow offers leading Customer Service C
Slide 20: Oracle
ORACLE