Toyota Motor Corp. · TSE:7203
Toyota Motor — Investor Conference (April 2010)
18 slides from Toyota Motor's conference presentation, Apr 7, 2010
Slide 1: Investor Conference
Investor Conference April 7, 2010 TOYOTA MOTOR CORPORATION 1
Slide 2: Cautionary Statement with Respect to Forward-Looking Statements
Cautionary Statement with Respect to Forward- Looking Statements This presentation contains forward-looking statements that reflect Toyota’s plans and expectations. These forward-looking statements are not guarantees of future performance and involve known and unknown risks, uncertainties and other
Slide 3: Caution concerning Insider Trading
Caution concerning Insider Trading A discussion of these and other factors which may affect Toyota’s actual results, performance, achievements or financial position is contained in Toyota’s annual report on Form 20-F, which is on file with the United States Securities and Exchange Commission. Under
Slide 4: Investor Conference
Investor Conference April 7, 2010 TOYOTA MOTOR CORPORATION Akio Toyoda, President 4
Slide 5: Toyota's Quality and Efforts
Toyota’s Quality and Efforts April 7, 2010 TOYOTA MOTOR CORPORATION Shinichi Sasaki, Executive Vice President I’m Shinichi Sasaki, Executive Vice President in charge of Quality. Before discussing our planned actions that Mr.Toyoda introduced a little while ago, I would like to introduce some data re
Slide 6: Precaution statement
Precaution statement This presentation includes data or information from third party reports which are the latest available reports, examined or gathered as of dates prior to Toyota's decision on safety measures such as the safety recall regarding sticking accelerator pedals. These data and informat
Slide 7: Quality of Toyota vehicles (Evaluation by third parties)
Quality of Toyota vehicles (Evaluation by third parties) USA 2009 J.D. Power-IQS (Initial Quality Study) China Germany No.1 rank : 10 out of 18 segments 2009 J.D. Power-IQS (Initial Quality Study) 2010 J.D. Power-VDS 2010 TÜV Report No.1 rank : 3 out of 10 segments (Vehicle Dependability Study) With
Slide 8: Quality of Toyota Vehicles: J.D. Power IQS (U.S.A.) (1)
Quality of Toyota Vehicles (Evaluation by third parties) 1. J.D. POWER- IQS (U.S.A.) (1) ( Initial Quality Study) [2008/2009 Results] The questionnaire is conducted concerning problems occurred in 3 months after purchase. [1] Nameplate Ranking Chart 1 Ranking Score (Problems per 100) Nameplate 2008
Slide 9: Quality of Toyota Vehicles: J.D. Power IQS (U.S.A.) (2)
Quality of Toyota Vehicles (Evaluation by third parties) 1. J.D. POWER- IQS (U.S.A.) (2) ( Initial Quality Study) [2007 - 2009 Results] The questionnaire is conducted concerning problems occurred in 3 months after purchase. [2] Model Ranking by Segment Chart 2 19 Segments P 18 Segments K 17 Segments
Slide 10: Quality of Toyota Vehicles: J.D. Power VDS (U.S.A.) (1)
Quality of Toyota Vehicles (Evaluation by third parties) 2. J.D. POWER- VDS (U.S.A.) (1) (Vehicle Dependability Study） [2009/2010 Results] The questionnaire is conducted concerning problems occurred in the preceding one year with three year-old vehicles. [1] Nameplate Ranking Chart 3 Ranking Score (
Slide 11: Quality of Toyota Vehicles: J.D. Power VDS (U.S.A.) (2)
Quality of Toyota Vehicles (Evaluation by third parties) 2. J.D. POWER- VDS (U.S.A.) (2) (Vehicle Dependability Study） [2010 Results] The questionnaire is conducted concerning problems occurred in the preceding one year with three year-old vehicles. [2] Model Ranking by Segment Chart 4 19 Segments D
Slide 12: Quality of Toyota Vehicles: Germany TÜV Report [2010 Result]
Quality of Toyota Vehicles (Evaluation by third parties) 3. Germany TÜV Report [2010 Result] Based on the inspection results of TÜV (Company for the periodical technical inspection on every vehicle registered), models are ranked by pass-ratio in each inspection period. Number of the total models by
Slide 13: Regarding the Series of Quality-Related Matters
Regarding the Series of Quality-Related Matters Customers’ expectation/demand Excellence of hardware Sense of safety ► Few Problems ► Adequate explanation to customers ► Well-produced ► Understanding of ► High performance customer’s feelings ► Consideration to customers’ usage Focus Focus on on sens
Slide 14: Toyota's Efforts (Special Committee for Global Quality)
Toyota’s Efforts (Special Committee for Global Quality) 150 people attended Based on these, ahead of other companies, we established the Special Committee for Global Quality to strengthen our quality base from the viewpoint of present and future customers. We held the first meeting of the Special Co
Slide 15: Purpose of Establishing the Special Committee
Toyota’s Efforts (Special Committee for Global Quality) 1. Purpose of Establishing the Special Committee Strengthen quality assurance system by reflecting on all process from a customer point of view R&D, Purchasing (Supplier), Production, Engineering/Manufacturing, Sales, Service Committee chair: P
Slide 16: Early Detection and Early Resolution
Toyota’s Efforts (Special Committee for Global Quality) 2. Early Detection and Early Resolution based on Reinforced, Information Gathering and Genchi-Genbutsu Custo Customer Quality Engineering Div. Authori Dealer / Distributor mer TMC Each region ties Technical info. Warranty info. Information from
Slide 17: Cultivation of Quality Control Professionals
Toyota’s Efforts (Special Committee for Global Quality) 3. Cultivation of Quality Control Professionals North America Europe EU China China NA JAPAN Asia Africa Asia Pacific South and Central Mid east America : HR development base : Manufacturing base Establishment of 5 human resources development c
Slide 18: Investor Conference
Investor Conference April 7, 2010 TOYOTA MOTOR CORPORATION 18