Myer Holdings Limited · ASX:MYR
Myer — Shareholder Meeting (November 2018)
14 slides from Myer's shareholder meeting presentation, Nov 30, 2018
Slide 1: 2018 Annual General Meeting
30 NOVEMBER 2018 2018 ANNUAL GENERAL MEETING MURAL HALL, MYER MELBOURNE MY STORE
Slide 2: The Agenda
MYER MY STORE THE AGENDA Chairman's address CEO update Formal business Sharcholder questions Meeting concludes
Slide 3: John King, CEO & Managing Director
30 NOVEMBER 2018 JOHN KING CEO & MANAGING DIRECTOR MY STORE
Slide 4: CEO Update
CEO Update First Impressions Customer First Plan Areas of Focus Transform customer experience in store ‘Only at Myer’ brands and categories; value for money Continue enhancing myer.com.au Efficiency Levers Simplified business processes Efficient from factory to customer Accelerated cost reduction Ch
Slide 5: First Impressions
First Impressions ° Our customers want: Great products and brands Value for money Leading customer service ° Vast majority of people want Myer to succeed ° Myer is your store MYER MY STORE
Slide 6: Our Customer First Plan
Our Customer First Plan Ensuring Myer is Australia’s Favourite Department Store Providing friendly helpful service, high quality and exclusive brands, and offering compelling value Our Values Customers Come First Own Our Future Do What's Right One Inclusive Team Our Priorities Zy ‘Transform customer
Slide 7: We have already started to make some progress...
We have already started to make some progress... Prioritised our MBs Created new destinations ‘Team taining and incentives MYER MY STORE r=)
Slide 8: Transform customer experience in store
‘Transform customer experience in store * Right size stores, over 20 identified ¢ Landlord co-investments * Update stores and facilities * Focus on service standards ° Invest in training * Incentivise team members MYER MY STORE
Slide 9: Only at Myer brands and categories; Value for money
‘Only at Myer’ brands and categories; Value for money Add new brands available ‘only at Myer’ Introduce more beauty and fashion services Exit underperforming brands, categories where relevant Develop product design and sourcing capability to improve margin on our Myer Exclusive Brands Simplify prici
Slide 10: Continue enhancing myer.com.au
Continue enhancing myer.com.au New website ¢ Significantly enhanced user experience ¢ Improved functionality on mobile devices * Faster and improved search * Clearer filtering and navigation ¢ Improved representation of merchandise * More engaging brand and editorial journeys * Increased number of b
Slide 11: Efficiency Levers
I'fficiency Levers Back office efficiency Effective execution, increased speed and agility Supply chain efficiencies Opportunities at Myer Sourcing Asia Reduced markdown and stock loss Working capital improvements Focus on business efficiencies Disciplined cost management Focus on cash management MY
Slide 12: Christmas Trading
Christmas Trading Increased newness Increased exclusive product to Myer Additional team members in store Increased value options across key price points Increased number of pop-ups MYER MY STORE
Slide 13: Next Steps
Next Steps * ‘Total focus on our Customer First Plan ¢ Drive profitable sales in store ¢ Further enhance online proposition | i ° Drive costs down * Improve cash position * New focus on MYER one and ‘My Store’ Campaign MYER MY STORE
Slide 14: Disclaimer
The financial information includes non-IFRS information which has not been specifically audited in accordance with Australian Accounting Standards but has been extracted from the Financial Statements in the Annual Report 2018. QI FY2019 numbers are unaudited. The information provided is general info