United Overseas Bank Limited · SGX:U11
United Overseas Bank — Investor Day (August 2024)
17 slides from United Overseas Bank's investor day presentation, Aug 14, 2024
Slide 1: Corporate Day 2024: Becoming the Bank of Choice for Aspiring ASEAN Consumers
Corporate Day 2024 Building the Future of ASEAN Becoming the Bank of Choice for Aspiring ASEAN consumers 14 August 2024 Kuala Lumpur, Malaysia Private and Confidential
Slide 2: We have scaled up our SEA franchise and advanced our position as a leading regional bank and cards issuer
We have scaled up our SEA franchise and advanced our position as a leading regional bank and cards issuer Vietnam ASEAN Thailand 220k Customers ~8 million 2 ▪ Top in billings for 2.4m Customers retail customers Visa1 ▪ Top in billings for Mastercard1 Malaysia 1.5m Customers Indonesia Singapore 1.5m
Slide 3: We have reshaped our business in income, geography and asset mix
We have reshaped our business in income, geography and asset mix Balanced Diversified across deposits, unsecured, Balanced SG-Region Measured diversification with business mix wealth and secured income mix SG anchoring majority of loans PFS1 income by PFS1 income Consumer loans product by region by
Slide 4: Larger franchise fueled more strategic partnerships, enabling us to offer unique lifestyle experiences
Larger franchise fueled more strategic partnerships, enabling us to offer unique lifestyle experiences… For all you love | Deals for every occasion >1,000 deals across the region Regional Signature Programmes SHOP DINE TRAVEL ENTERTAINMENT 4 ## RESTRICTED ##
Slide 5: Capturing the rising ASEAN consumer spend and cross-border payments
… thus capturing the rising ASEAN consumer spend and cross-border payments Strong momentum in Top in card billings1 in ASEAN Sustaining growth in cross card fees income ($m) YoY growth2 border payments Cross-border billings ($b) +66% +80% +90% SHOP DINE TRAVEL E-COMMERCE 2021 2022 2023 31% 42% 91% 3
Slide 6: Well-positioned to capture the growing affluence in ASEAN
Well-positioned to capture the growing affluence in ASEAN Strong momentum Strong growth in Driven by outside SG in wealth fees wealth AUM ($b) ASEAN-4 PFS wealth AUM ($b) ASEAN-51 PFS wealth income ($m) ASEAN-5 PFS wealth AUM ($m) +11% +13% +19% 2022 2023 2022 2023 2022 2023 1. ASEAN-5 includes Sing
Slide 7: We completed our Citi acquisition, now driving synergies
We completed our Citi acquisition, now driving synergies 7
Slide 8: We aim to generate revenue synergies via these levers
We aim to generate revenue synergies via these levers Cross-sell & Learnings Cross-sell CASA Cross-sell Synergy from credit harmonization, wealth and increasing card spend/ balances2 mortgage ASEAN-4 ASEAN-4 Wealth Approval Limit per Unsecured CASA penetration1 penetration1 rate new account receivab
Slide 9: Our engines of growth, driven by digital-to-omni channel strategy and personalisation at scale
Our engines of growth, driven by digital-to-omni channel strategy and personalisation at scale 9
Slide 10: Our engines of growth in wealth, cards, CASA and ASEAN-4
Our engines of growth in wealth, cards, CASA and ASEAN-4… Group PFS Income ($m) Income outside SG CAGR 2023-2026 +9% 43% 50% 2023 2026 CIR GPFS 51% 45% 2023 2026 2023 2026 Deposit Unsecured Wealth Secured Others Asset Balance sheet DRIVERS CASA Balance ASEAN-4 74% 55% 2023 2026 Growth +5% Growth +12
Slide 11: Omni-channel strategy as our key strength
… with omni-channel strategy as our key strength… Driving towards 80% digitally- engaged FY2023 Digital-only Omni-Channel Product Transaction holding per customer per customer Omni-channel 80% 36% 18x Higher vs Traditional CX vs Traditional CX Revenue per customer Revenue contribution Traditional 42
Slide 12: Differentiated by our focus on customer centricity
… and differentiated by our focus on customer centricity Omni-channel services Personalisation Wealth Cards / Loyalty Digital Engagement • Wealth Solutions for every • A Card for every lifestyle • AI driven insights to lifestage engage customers based • A Reward for every on individual habits and •
Slide 13: A personalised omni-channel approach to grow Wealth
A personalised omni-channel approach to grow Wealth Wealth Wealth Solutions for every life stage. New to wealth1 Digital sales2 Digitally served, advisor assisted (% digitally acquired) Personalised omni approach across view, transact and engage View holdings based Transact on Engage and advise with
Slide 14: Cards / Loyalty: Value propositions designed for every lifestyle preference
Value Propositions designed for every lifestyle preference Cards / Loyalty Regional propositions, engagement to drive Card Fees ($m) Billings ($b) usage and stickiness CAGR 2023-2026 CAGR 2023-2026 Our regional propositions +15% +14% Card for every Leveraging regional & lifestyle global partnerships
Slide 15: Digital: Market's first AI-driven banking app to bank, invest and be rewarded
Market’s first1 AI-driven banking App to bank, invest and be Digital rewarded Instant Account Opening 24/7 >129M 3.6M 1 in 3 Acquire Acquire quality at scale Insight Customers Interaction cards reached served Personalised Insights DRIVING Nudges to bank, invest & pay smarter Engage Wealth Lifestyle
Slide 16: Continuous innovation on UOB TMRW, with clear roadmap in coming years
Continuous innovation on UOB TMRW, with clear roadmap in coming years 3 Strategic Reshape – Next-Gen UOB TMRW • Next-generation TMRW in the 1 2 region, balancing security and customer Immediate Franchise experience Priorities Build • Upgrading engagement • Advanced real-time fraud • A unified omnich
Slide 17: Right By You
@ Right By You