Singapore Telecommunications Limited · SGX:Z74
Singapore Telecommunications — Investor Day (June 2014)
14 slides from Singapore Telecommunications's investor day presentation, Jun 3, 2014
Slide 1: SingTel Investor Day
SingTel Investor Day 3 June 2014 Paul O’Sullivan Vicki Brady CEO, Group Consumer Managing Director, Customer, Australia Consumer
Slide 2: Improving customer advocacy
Measures of Improvements achieved FY131 FY141 success through: • Churn • 1 Improving 19.2% 16.8% • Optus brand relaunch MyPlan attacks bill shock customer • Market NPS -82 +5 • Investments in retail advocacy transformation, call centre • TIO complaints Down 40%4 and online 2 Investing in • 4G metro
Slide 3: Optus 4G Network % Population Coverage (on-street)
Optus 4G Network % Population Coverage (on-street) Leverage access to ~1,000 metro sites through VHA JV 75% METRO 90% NATIONAL +2500 site builds and upgrades in FY15 MAR 14 MAR 15 TARGET Page 3
Slide 4: Optus' 4G spectrum holdings
Optus’ 4G spectrum holdings1 Accelerated national 700MHz & 2600MHz pre-build; ready for switch-on in early 2015 Differentiated technology and capacity with 2300 MHz (TD-LTE) 1. 3500MHz not currently deployed for 4G; its 4G potential is being considered. Page 4
Slide 5: 49% of smartphone owners also own another mobile internet device
Total Australian Market1 (000) Average monthly data usage2 Multi device customer (GB) “49% of smartphone owners also own at least one other mobile internet device”3 I use my mobile for everything and generally want to have the latest technology. I can’t imagine life without my mobile! 1. IDC Hardwar
Slide 6: Australian market smartphone shipments
Australian market smartphone shipments1 (000’s) Telco Share of Australian Market Smartphone Sales2 1. IDC AU smartphone tracker (Q2 2013) 2. IDC Mobile Phone Tracker Page 6
Slide 7: Page 7
Page 7 Strictly confidential
Slide 8: Bringing data sharing to life
BRINGING DATA SHARING TO LIFE MOBILE PHONE 2GB MOBILE PHONE « MY PLAN SIM ONLY MY PLAN PLUS SIM ONLY ADDITIONAL DEVICES 2 x standalone $20 MBB plans 2 data sharing SIMs = INCLUDED STANDARD NATIONAL CALLS, SMS Unlimited Unlimited MOBILE BROADBAND (\"):) iv" DEVICE 1 1.56B 2GB mobile phone C. Neen e 1
Slide 9: SIM only (BYO) plans which deliver outstanding value
SIM ONLY (BYO) PLANS WHICH DELIVER OUTSTANDING VALUE AND RESPOND TO CUSTOMER NEEDS SIM ONLY PLANS WITH DATA SHARING AND UNLIMITED VOICE MOBILE PHONE TABLET MY PLAN PLUS SIM ONLY TELSTRA $105 MOBILE ACCELERATE BYO DATA SHARE PACKAGE $105 package = $95/mor BVO phone pln +$10/mon SIM plan CONTRACT LENG
Slide 10: Increased share of voice, increased TV presence
Increased share of voice Increased TV presence Page 10
Slide 11: Double A&P spend in FY15; enabling NBN customer growth
• Double A&P spend in FY15 • Enabling NBN customer growth
Slide 12: Customer-focused My Home plans improve trading performance
FY14 FY14 On-net Mass Market Fixed Broadband Net Adds (000’s) Customer-focused My Home plans deliver improved trading performance FY15 • Drive higher broadband access ARPUs from increased penetration of triple-play bundles • Fixed network investment to improve experience and service availability • I
Slide 13: Appendix
APPENDIX Page 13 optus
Slide 14: Page 14
Page 14 Strictly confidential
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