Slide 1: Exchange filing cover letter: Earnings Presentation
7th February 2025 To: National Stock Exchange of India BSE Limited (Scrip Code: Limited (Scrip Code: FSL) 532809) Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex Mumbai - 400 001 Bandra (East), Mumbai - 400 051 Sub: Earnings Presentation We are en
Slide 2: Earnings Presentation Q3FY25
EARNINGS PRESENTATION Q3FY25
Slide 3: Disclaimer
Disclaimer Certain statements in this presentation concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward- looking statements. The risks and uncertainties
Slide 4: About Us
About Us Established in 2001 Specialized BPS partner Hyper-focused, domain-centric teams with cutting-edge tech, Public listing in 2007 data, and analytics 200+ global clients# including 34,144* Firstsourcers 19 Fortune 500 companies and 3 FTSE 100 companies Across US, UK, India, Philippines, South
Slide 5: Part of RP-Sanjiv Goenka Group
Part of RP-Sanjiv Goenka Group Too Yumm is a rapidly growing snack brand, Committed to powering millions of Indian homes and captivating consumers with its flavorful and better-for- businesses with reliable electricity through its you snacking Group turnover of generation and distribution services P
Slide 6: Our Verticals
Our Verticals 4 of Top 15 Mortgage Servicers in the US 5 of Top 15 Mortgage Lenders in the US Banking & Communications Media Financial Services & Technology 6 of Top 10 Credit card issuers in the US ▪ Asset Finance ▪ Streaming Services, Cable TV 3 of Top 6 ▪ Credit Cards ▪ Broadband & Telephony Reta
Slide 7: Our Leadership Team
Our Leadership Team Ritesh Idnani Dinesh Jain Sohit Brahmawar Aftab Javed Aniket Maindarkar Hasit Trivedi MD & CEO Chief Financial Officer Chief Operating Officer Chief Human Resources Chief Marketing Officer Chief Digital & AI Officer Officer Vivek Sharma Venkatgiri Vandali Rajiv Malhotra Arjun Mit
Slide 8: Performance Highlights | Q3FY25
Performance Highlights | Q3FY25 Copyright © 2024 Firstsource 7
Slide 9: Performance summary | Q3FY25
Performance summary | Q3FY25 REVENUE ₹ EBIT ₹ ₹ 21,024 Million ₹ 2,333 Million (US$ 249 Million) (Margin 11.1%) YoY growth of 31.7% YoY growth of 36.5% YoY constant currency growth of 27.7% YoY margin expansion of 40bps QoQ constant currency growth of 7.6% QoQ margin expansion of 30bps ₹ PROFIT AFTE
Slide 10: Performance summary | 9MFY25
Performance summary | 9MFY25 REVENUE ₹ EBIT ₹ ₹ 58,189 Million ₹ 6,384 Million (US$ 694 Million) (Margin 11.0%) YoY growth of 24.7% YoY growth of 24.4% YoY constant currency growth of 21.8% YoY margin flat ₹ PROFIT AFTER TAX EARNINGS PER SHARE (Diluted) ₹ 4,338 Million* ₹ 6.15 (Margin 7.5%) per shar
Slide 11: Key Deal Wins | Q3FY25
Key Deal Wins | Q3FY25 • One of the Top10 healthcare payer in North America, an existing client, selected us for claims processing services • Awarded a deal by a leading dental benefits administrator in the US for improving claims and customer experience • Selected by a leading insurance provider, a
Slide 12: Employee Base | Q3FY25
Employee Base | Q3FY25 • Total headcount of 34,144 employees • QoQ net headcount addition of 1,246 • TTM employee attrition at 31.4% • 46.3% of employees are women Total headcount Attrition* 34,144 32,898 29,231 27,940 37.7% 35.4% 25,947 31.8% 31.4% 30.6% Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25 Q3FY24 Q4
Slide 13: Awards & Recognitions | Q3FY25
Awards & Recognitions | Q3FY25 Firstsource ranked in the top 99th percentile on the Firstsource Named a Leader in Mortgage Business Dow Jones Sustainability Index 2024 Process Transformation S&P Global Sustainable1 ESG Driving transformation and and CSA Score of 81 each innovation in mortgage servic
Slide 14: Business Outlook | FY25
Business Outlook | FY25 21.3-22.8% 11-11.5% constant currency EBIT margin revenue growth (Earlier: 11-11.5%) (Earlier: 19.5-20.5%) Copyright © 2024 Firstsource 13
Slide 15: Factsheet
Factsheet Copyright © 2024 Firstsource 14
Slide 16: Cons. IndAS financials | Profit & Loss Statement
Cons. IndAS financials | Profit & Loss Statement In ₹ million Q2FY24 Q3FY24 Q4FY24 FY24 Q1FY25 Q2FY25 Q3FY25 QoQ YoY Income from services 15,417 15,948 16,693 63,325 17,839 19,326 20,879 8.0% 30.9% Other operating income (17) 18 12 37 72 (72) 145 - - Revenue from operations 15,400 15,966 16,705 63,3
Slide 17: Cons. IndAS financials | Balance Sheet
Cons. IndAS financials | Balance Sheet In ₹ million As on 31-Mar-24 As on 31-Dec-24 In ₹ million As on 31-Mar-24 As on 31-Dec-24 Assets Equity and liabilities Non-current assets Shareholder's Funds Fixed assets 2,461 4,013 Equity share capital 6,970 6,970 Right-of-use assets 6,355 7,325 Reserve and
Slide 18: Cons. IndAS financials | Cash Flow Statement
Cons. IndAS financials | Cash Flow Statement In ₹ million 9 Month ended Dec 31, 2023 9 Month ended Dec 31, 2024 Cash flow from operating activities Net profit before taxation and non controlling interest 4,704 5,389 Depreciation and amortization 1,929 2,364 Finance costs (for borrowing & lease liabi
Slide 19: Operating Metrices | Q3FY25
Operating Metrices | Q3FY25 Q3FY23 Q4FY23 Q1FY24 Q2FY24 Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25 Banking & Financial Services 41.8% 40.3% 40.8% 40.8% 38.3% 37.3% 36.4% 34.4% 32.4% Revenue by Healthcare 34.2% 33.2% 32.6% 32.7% 33.5% 32.9% 35.7% 36.3% 34.0% Vertical Communications, Media & Tech 21.6% 22.3%
Slide 20: Annexure
Annexure Copyright © 2024 Firstsource 19
Slide 21: Financial performance snapshot | 9MFY25
Financial performance snapshot | 9MFY25 Revenue (in $ million) Revenue (in ₹ million) 5.6% 18.5% 16.0% -5.7% 2.0% 23.0% 7.1% 23.9% 16.6% 1.7% 5.2.% 24.7% 6.6% 17.9% 14.6% -1.1% 1.1% 21.8% 63,362 60,223 59,212 58,189 795 765 750 50,780 694 685 40,986 38,263 578 548 FY19 FY20 FY21 FY22 FY23 FY24 9MFY2
Slide 22: Key performance indicators | 9MFY25
Key performance indicators | 9MFY25 Return on Equity (%) Return on Capital Employed (%) 17.6% 17.6% 17.7% 15.5% 15.4% 15.3% 14.1% 13.9% 13.9% 13.4% 13.7% 12.9% 12.3% 12.3% FY19 FY20 FY21 FY22 FY23 FY24 9MFY25* FY19 FY20 FY21 FY22 FY23 FY24 9MFY25* Cash Flow (in ₹ million) Debt Position (in ₹ million
Slide 23: Total Shareholder Return | Trailing 5 years
Total Shareholder Return | Trailing 5 years FSL, 728% NIFTY IT, 161% Feb-20 Aug-20 Feb-21 Aug-21 Feb-22 Aug-22 Feb-23 Aug-23 Feb-24 Aug-24 Feb-25 Total Shareholders Return (including dividends) of ~8x in past 5 years Based on closing prices as of 6th February 2025 Copyright © 2024 Firstsource 22
Slide 24: Thank You
THANK YOU Investor relations Investor relations Copyright © 2024 Firstsource