8x8 Inc · NASDAQ:EGHT
8x8 — Frost & Sullivan webinar: Not all Cloud Solutions are Created Equal (February 2015)
30 slides from 8x8's conference presentation, February 2015
Slide 1: Not all Cloud Solutions are Created Equal
Not all Cloud Solutions are Created Equal Invest Wisely in Cloud Communications February 2015 © 2015 NASDAQ-LISTED: EGHT
Slide 2: Today's Speakers
Today’s Speakers Elka Popova David Leach Max Ball Program Director, Analyst Technology Evangelist Sr. Manager, Contact Center Frost & Sullivan 8x8, Inc. Product Marketing, 8x8, Inc. 2
Slide 3: Agenda
Agenda Key Market Trends and Customer Pain Points Cloud Communications Benefits and Adoption Key Considerations when Selecting a Cloud Solution Customer Success Stories 8x8 CONFIDENTIAL 4
Slide 4: Key Market Trends and Customer Pain Points
Key Market Trends and Customer Pain Points Return to contents 5
Slide 5: Market Conditions Create the Perfect Storm for Cloud Communications
Market Conditions Create the Perfect Storm for Cloud Communications Macro-economic uncertainty Maturing VoIP and cloud technologies Customer focus on flexibility and cost management Rapid technology evolution and shorter product life cycles Growth of the distributed Increasing complexity of organiza
Slide 6: The Cloud Helps Address Key IT Management Challenges
The Cloud Helps Address Key IT Management Challenges Ratings of Major Challenges for IT —Percent of Agree/Strongly Agree Responses, NA, 2014 Making effective and timely investments in IT 52% Dealing with new regulatory requirements 51% Automating & streamlining business processes 47% Aligning IT and
Slide 7: Businesses Struggle to Provide Multi-channel Customer Support
Businesses Struggle to Provide Multi-channel Customer Support Factors Affecting Businesses’ Ability to Provide Multi-channel Support (Percent of Very Much or Somewhat Impact): North America, 2014 38% 33% 31% 31% 27% 23% resources/ Organizational Budget/ cost willingness to contact center Not a strat
Slide 8: Businesses Invest in IT to Gain a Competitive Edge
Businesses Invest in IT to Gain a Competitive Edge Primary Drivers for IT Investment—Percent of Somewhat/Very Important Responses, NA, 2014 Improve productivity 75% Reduce enterprise costs 72% Stay ahead of the curve 72% Improve the customer experience 71% Accelerate decision making 65% Boost creati
Slide 9: Cloud Communications Benefits
Cloud Communications Benefits Return to contents 10
Slide 10: Cloud Communications Align with IT Investment Priorities
Cloud Communications Align with IT Investment Priorities Attitudes toward Use of Cloud Computing/Hosted Communications— Percent of Agree/Strongly Agree Responses, NA, 2014 It provides us with access to advanced features/capabilities 80% Our company trusts 'the cloud' 79% It supplements our limited i
Slide 11: Important Factors in Decision to Move Contact Center to Hosted/Cloud Solutions
Important Factors in Decision to Move Contact Center to Hosted/Cloud Solutions Important Factors in Decision to Move to Hosted/Cloud Solutions (Percent Very or Somewhat): North America, 2014 85% 85% 81% 80% 80% 79% 67% Easy to use Flexible scalability capabilities and CAPEX avoidance Improved busine
Slide 12: Key Benefits of Cloud Communications
Key Benefits of Cloud Communications Reduced Costs and Risks Streamlined Operations • Upfront hardware and software costs • Predictable monthly service fees • Initial configuration and installation instead of variable infrastructure • Integration of disparate technologies maintenance • Business cont
Slide 13: The ROI Case for Cloud Unified Communications
The ROI Case for Cloud Unified Communications Use case scenario: mid-sized business User profile: 350 users in headquarters, 150 users in branch offices, 120 contact center agents. Current infrastructure and services: legacy premises-based telephony, messaging and contact center systems; third-party
Slide 14: Cloud Communications Adoption
Cloud Communications Adoption Return to contents 16
Slide 15: Communications Tools Move to Cloud at Different Rates
Communications Tools Move to Cloud at Different Rates IT Deployment in the Cloud, North America, 2014 Currently deployed or will deploy w/in 3 years No plans to move to cloud Don't use solution or don't know TELEPHONY PLATFORMS 65% 16% 18% ENT. SOCIAL NETW ORKING 66% 16% 18% VOICE/UC 67% 16% 17% MOB
Slide 16: Hosted IP Telephony and UCC Services Adoption
Hosted IP Telephony and UCC Services Adoption Total Hosted IP Telephony and UCC Services Market: Installed Users, North America, 2012–2020 CAGR (2013-2020): 27.4% 30.0 Installed Users (Million) 25.0 20.0 15.0 10.0 5.0 0.0 2012 2013 2014 2015 2016 2017 2018 2019 2020 Installed Base 3.8 5.0 6.7 8.9 11
Slide 17: Current Use of Hosted/Cloud Contact Center Solutions
Current Use of Hosted/Cloud Contact Center Solutions Adoption Trends, North America, Adoption Trends by Company 2014 Size, North America, 2014 5%2% 1% Don't know 2% 2% No, and do not plan to use 5% 4% 52% within next 2 years 41% 8% No, but plan to use within 29% 44% next 2 years 48% 66% Yes 51% Yes
Slide 18: Current Use of Hosted/Cloud Contact Center Solutions
Current Use of Hosted/Cloud Contact Center Solutions Adoption Trends by Industry, North America, 2014 Other Retail and consumer Healthcare Financial services Communications 0% 10% 20% 30% 40% 50% 60% 70% 80% Don't know No, and do not plan to use within next 2 years No, but plan to use within next 2
Slide 19: Key Considerations When Selecting a Cloud Solution
Key Considerations When Selecting a Cloud Solution Return to contents 21
Slide 20: Criteria When Selecting a Cloud Provider
Criteria When Selecting a Cloud Provider Criteria When Selecting a Cloud Provider—Percent of Important/Very Important, NA, 2014 Security 84% Reliability 82% Price 74% Vendor reputation 73% Cutting-edge features and functionality 67% Scalability 65% User preferences 62% Customer testimonials/proven s
Slide 21: Leadership in Customer Value
Leadership in Customer Value • Comprehensive UCC tool set: mobility, video, collaboration, etc. • Affordable, competitively priced service bundles • Tightly integrated UCC and contact center • Industry compliance: FISMA, HIPPA, PCI, etc. • Proven service reliability and strong SLAs • Efficient onboa
Slide 22: Key Takeaways
Key Takeaways Return to contents 24
Slide 23: Key Considerations and Recommendations
Key Considerations and Recommendations A structured approach to cloud communications adoption can help future-proof cloud 1 investments. Inventory IT assets and skills and carefully assess business needs and priorities prior to deploying a cloud solution. Set up key cloud provider and solution selec
Slide 24: Real Life Use Cases
Real Life Use Cases iCruise ChenMed Shutterstock 26
Slide 25: Success Story: WMPH Vacations
Success Story Facts Online travel and hospitality Headquartered in Delray Beach, Florida 8x8 Products: Virtual Office UF Tukel Co-President and and Virtual Contact Center Founder of WMPH Vacations Favorite 8x8 Features: A real-time API that integrates with in-house CRM system Brand-speci
Slide 26: Success Story: ChenMed
Success Story Facts Healthcare 38 sites and 1,400 users in Florida and throughout the southern US Oliver Degnan CIO ChenMed 8x8 Products: Virtual Office Favorite 8x8 Features: HIPPA compliance Unlimited local and long “Our phone system is an integral part of distance service our integrat
Slide 27: Success Story: Shutterstock
Success Story Facts Digital Imagery & Music New York, Amsterdam, Berlin, Chicago, Denver, London, Paris, Silicon Valley and San David Cohen Francisco Director of Information, Shutterstock 8x8 Products: Virtual Office and Virtual Contact Center Favorite 8x8 Features: “We have customers in 150
Slide 28: Q&A
Q&A © 2015 NASDAQ-LISTED: EGHT
Slide 29: Connect with 8x8
Connect with 8x8 For tips, updates and the latest information www.8x8.com @8x8.com facebook/8x8Inc google.com/+8x8Inc linkedin.com/company/8x8 youtube.com/8x8Inc 8x8 CONFIDENTIAL 32
Slide 30: Legal Disclaimer
Legal Disclaimer Frost & Sullivan is not responsible for incorrect information supplied to us by manufacturers or users. Quantitative market information is based primarily on interviews and therefore is subject to fluctuation. Frost & Sullivan research services are limited publications containing va
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