Hanover Insurance Group Inc · NYSE:THG
Hanover Insurance — The Hanover Insurance Group — Shareholder Meeting (May 2021)
18 slides from Hanover Insurance's shareholder meeting presentation, May 11, 2021
Slide 1: The Hanover Insurance Group Annual Meeting of Shareholders
The Hanover Insurance Group Annual Meeting of Shareholders May 11, 2021
Slide 2: Agenda
Agenda • Competitive Position and Strategic Focus • Recent Performance • Our mission to be the premier P&C franchise 2
Slide 3: 2020 was a Year of Unprecedented Challenge
2020 was a Year of Unprecedented Challenge 3
Slide 4: Our Team Rose to the Occasion
Our Team Rose to the Occasion • Strengthening our business • Providing high-quality products and services • Delivering value for our investors, agents and customers • Making a difference in the communities we call home 4
Slide 5: We are Prepared and Positioned to Succeed
We are Prepared and Positioned to Succeed Proven and Strong financial Agile, responsive distinctive foundation business model strategy Broad and deep Experienced and partnerships committed team 5
Slide 6: We Generated Strong 2020 Earnings and Returns
We Generated Strong 2020 Earnings and Returns ... 14% 13% 94.4% After tax Combined operating income ROE(2) ratio per share (1) • Grew net premiums written in • Increased dividend for 15th spite of challenging market consecutive year conditions • Repurchased 2.2 million • Achieved our cost management
Slide 7: ... Maintained Positive Momentum in Q1 ...
... Maintained Positive Momentum in Q1 ... Strategic Progress: 5.2%* $61.4M • Strengthened agency NWP After-tax operating relationships income • Enhanced product and service capabilities 87.3% • Doubled down on customer Ex-CAT centric approach combined ratio(3) • Invested in innovation, technology,
Slide 8: ... While Advancing Our Mission and Strategy
... While Advancing Our Mission and Strategy To be the premier P&C franchise in the independent agency channel - delivering relevant and innovative risk management solutions to help agents transform the way customers value and experience our products and services. 8
Slide 9: Our 2020 Performance Sets the Stage for Future Success
Our 2020 Performance Sets the Stage for Future Success 9
Slide 10: Our Culture is a Distinct Competitive Advantage
Our Culture is a Distinct Competitive Advantage CORPORATE SOCIAL RESPONSIBILITY 10
Slide 11: We Look Forward with Confidence
We Look Forward with Confidence • Prepared for the challenges ahead • Aligned around a shared vision • Determined to deliver superior value 11
Slide 12: About The Hanover
About The Hanover The Hanover Insurance Group, Inc. is the holding company for several property and casualty insurance companies, which together constitute one of the largest insurance businesses in the United States. The company provides exceptional insurance solutions through a select group of ind
Slide 13: Forward-Looking Statements and Additional Risks and Uncertainties
Forward-Looking Statements and Additional Risks and Uncertainties Forward-Looking Statements Certain statements in this document and comments made by management (or responses to questions) may be “forward-looking statements” as defined in the Private Securities Litigation Reform Act of 1995. All sta
Slide 14: Additional Risks and Uncertainties (continued)
Additional Risks and Uncertainties (continued) Additional Risks and Uncertainties Investors are further cautioned and should consider the risks and uncertainties in the company’s business that may affect such estimates and future performance that are discussed in the company’s most recently filed re
Slide 15: Non-GAAP Financial Measures
Non-GAAP Financial Measures Non-GAAP Financial Measures The discussion in this presentation includes reference to certain financial measures that are not derived from generally accepted accounting principles, or GAAP, such as operating income, operating income before interest expense and income taxe
Slide 16: End notes
End notes (1) Operating income (loss) and operating income per diluted share are non-GAAP measures. See the disclosure on the use of non-GAAP measures throughout this presentation under the heading “Non-GAAP Financial Measures.” The following table provides the reconciliation of operating income (lo
Slide 17: End notes continued
End notes continued (2) Operating Return on Average Equity (“Operating ROE”) is a non-GAAP measure. Operating ROE is calculated by dividing annualized operating income after taxes for the applicable period (see under the heading in this presentation “Non-GAAP Financial Measures” and end note (1)), b
Slide 18: End notes continued
End notes continued (3) Combined ratio, excluding catastrophes is a non-GAAP measure. The combined ratio, excluding catastrophes is equal to the combined ratio excluding catastrophe losses. The combined ratio (which includes catastrophe losses and prior-year reserve development) is the most directly
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