Slide 1: Booking Amendment
Booking Amendment Booking Amendment Request €€ Hapag-Lloyd Were hit om © Services & Information ‘Our Company Online Business Suite Qian Booking Amendment © About this app Quote Booking schedule = Enter number of the booking you want to update or cancel ™ r s Ea 9 Amend Additional Request What is you
Slide 2: Accessing the web form from the Navigator
€€ Hapag-Lloyd were rirogt m= © Services & Information ‘Our Company Online Business Suite Q |) mn Navigator 2.0*™ D About this app -4] Switch to the Previous Version Booking No. a Containers Document Status ° O 20 lrcomprete (OEKAN) Hamburg (SOS Singapore ur Refs pera Your Reference eee ETA: 2022-06
Slide 3: Specifying reasons, details and attachments
10 Amendment 1 delete Type of amendment Reason Q Change vi . Q. Cargo not ready ° Add any necessary details (optional) Change the vessel to next Voyage No XXX 3. Related to the amendment type that you select, reasons can be specified via the “Reason” drop-down menu. 4. Enter any necessary details on
Slide 4: Request Edit: review and confirm
Booking Amendment © About this app o Request 7 Edit Request type: Update Amendment #1: Change Vessel / Customs issues Details: Customs delay iN Amendment #2: Reduce container / Cargo not ready Details: Reduction by 1 Unit 20 GE Review and Confirm Review the information above and then check if the be
Slide 5: Thank you! Case number and important points
Thank you! Your update request has been successfully submitted. A separate confirmation will be send to you shortly. Case number: 37738626 Copy number to clipboard [fj How was your experience with Booking Amendment solution? 8. You will receive a case number for your request, which you can use as yo
Slide 6: Case number and closure confirmation by email
You will receive the case number and the description of your case at your email address. So double-check the correctness of the contact email provided in the form. Once the case is resolved, you will receive the case closure confirmation to the same contact email. If you receive an error message aft