Natwest — Investor Presentation (April 2014)

5 slides from Natwest's investor presentation, Apr 3, 2014

Slide 1: A bank that earns your trust
A bank that earns your trust Ross McEwan, Chief Executive 3rd April 2014
Slide 2: Our 2013 results broken down
Our 2013 results broken down Operating profit was weakened due to impairments (bad debts) and an RCR charge. RCR is accelerating the removal of bad assets Operating from our balance sheet. Income (ex RCR) expenses This means taking a (ex RCR) £19.8bn charge now as part of our (£13.3bn) strategy to
Slide 3: How we will build trust
How we will build trust Be reliable, consistent and simple to do business with Earn our customers’ trust and win more of their business Generate reliable returns, positive organic cash flow and pay an ordinary dividend Our ambition: to be number one for customer service, trust and advocacy in each o
Slide 4: Our new customer businesses
Our new customer businesses Personal & Commercial & Corporate & Capital Resolution Group Business Banking Private Banking Institutional Banking (Includes RCR, CFG IPO, W&G IPO) Les Matheson Alison Rose Donald Rory Cullinan Workman Managed as one bank IT & Operations and Support & Control functions B
Slide 5: Customers at our core
Customers at our core Stop offering deals and products to new customers that we are not prepared to offer our existing customers Stop offering different rates to customers who apply online, in branch or by phoning our call centres Stop confusing customers with complicated language Business bankers b