Slide 1: Investor Presentation March 2023
Investor Presentation March 2023
Slide 2: Legal Disclosures
Legal Disclosures This presentation includes forward-looking statements including, but not limited to, statements regarding our revenue, non-GAAP net income (loss), shares outstanding and Adjusted EBITDA for our first quarter and full year fiscal 2024 on the ”Fiscal Year 2024 Outlook" slide below, a
Slide 3: The Answers Problem
The Answers Problem Customers, employees, and partners are asking questions about your business every day all over the digital ecosystem Phone Calls Live Chat Mobile SMS Social Apps Media Chatbots Directories ? In-Store AR/VR Reviews Connected Devices Email Video Calls Voice Search Assistants Engine
Slide 4: Answering these questions is hard for any business
Answering these questions is hard for any business ?! Systems of Record Enterprise Applications Digital Experience CMS MDM DAM PIM POS CRM CDP KB ECM ERP
Slide 5: Yext collects and organizes your content, then leverages the Answers Platform
Yext collects and organizes your content, then leverages the Answers Platform to create a seamless digital experience Collect Organize Deliver Information from across the enterprise Content into a knowledge graph Relevant, actionable answers — everywhere Search Engines Social Media Websites Mobile A
Slide 6: Trusted by thousands of businesses for over 15 years
Trusted by thousands of businesses for over 15 years Food & Hospitality Telecommunications Retail & CPG/DTC Public Sector Healthcare Financial Services High Tech Alliances
Slide 7: Top brands see incredible results with Yext
Top brands see incredible results with Yext 45% 51% 97% 3x 75% Increase in Net Increase in Increase in 5-star Higher Conversion Growth in Website Promoter Score (NPS) Conversion Rate Reviews Rate Clicks 78% 70% 3.6x 262% 186% Increase in Click- Reduction in Growth in Online Increase in Increase in W
Slide 8: Our Platform & Solutions
Our Platform & Solutions 8
Slide 9: The Answers Platform
The Answers Platform An API-first, composable approach to building digital experiences BETA Listings Pages Chat Reviews Knowledge Search Graph Connectors Analytics
Slide 10: Build on Yext — your way
Build on Yext — your way Choose any combination of products and iterate as your needs change BETA Commerce CDP Listings Pages Chat CRM Personalization Reviews Knowledge Search Graph Marketing Business Automation Connectors Analytics Intelligence
Slide 11: We've been building the Answers Platform since 2006
We've been building Recommendations the Answers Platform Chat since 2006. Connectors Search App Directory Reviews Pages Analytics Listings Location Manager Knowledge Graph 2006 2008 2014 2016 2017 2018 2021 Roadmap
Slide 12: Flexible, pre-packaged solutions for every business need
Flexible, pre-packaged solutions for every business need Marketing Support Commerce Workplace Solutions Solutions Solutions Solutions Delight customers Empower customers Supercharge discovery Boost employee productivity and drive revenue and agents to self-serve and conversion and satisfaction
Slide 13: Deliver value across your organization
Deliver value across your organization Marketing Support Commerce Workplace More Lower Higher Increased Conversions Costs CLTV Efficiency 70% of consumers are 64% of consumers prefer 75% of consumers are 82% of employees feel willing to spend more with to resolve their issues more likely to stay loy
Slide 14: Marketing Solutions
Marketing Solutions Answer questions at every stage of the customer journey
Slide 15: Marketing Solutions
Marketing Solutions Answer questions at every stage of the customer journey. Reputation Location Listings Location Pages Site Search Management 3rd-party listings on over Landing pages built for A centralized dashboard AI-powered search for 250 global publishers conversion and scale for customer fee
Slide 16: Support Solutions
Support Solutions Answer every customer and agent question
Slide 17: Support Solutions
Support Solutions Answer every customer and agent question. Case Form Agent Help Site Search Deflection Desktop Search AI-powered search for Recommended content to AI-powered search for your public help site prevent case submissions your internal agent portal
Slide 18: Commerce Solutions
Commerce Solutions Answer questions at every stage of the customer journey
Slide 19: Commerce Solutions
Commerce Solutions Answer questions at every stage of the customer journey eCommerce Guided Buying Landing Pages Where to Buy Search Flow Product locator that helps AI-powered Product Finder Landing pages built for AI-powered product discovery customers find products in- Quizzes that recommend conve
Slide 20: The Yext Knowledge Graph
The Yext Locations Knowledge Events Graph Services Products PURPOSE-BUILT FOR: Websites Search Engines Social Media Customers Your Jobs Business Mobile Apps Employees Chatbots Voice Assistants Customer Portals Resources Employee Intranets FAQs
Slide 21: Easily Add Your Data to the Knowledge Graph
Easily Add Your Data to the Knowledge Graph Yext has a number of options to index data. Choose the option(s) that best fit your business* Pre-Built Site Bulk Upload REST APIs Custom Sources Integrations Crawler Pre-built third party Scan your website to Govern your data Control development by Define
Slide 22: The industry's largest network of direct integrations
The industry's largest network of direct integrations Connectors Apps Publishers Quickly add content to your knowledge graph Seamlessly integrate with your existing tech Sync data to a global network of 250+ publishers stack and more and more and more
Slide 23: Yext Teams
SEO Advisors Account Executive Success Team Sales Executive Leadership Insights & Analytics Team Sales Team Product Team Yext Teams Marketing Experts Sales Engineers Yext Our customers have access to Customers resources & experts across Yext Support Services Team Team YEXT CONFIDENTIAL - DO NOT DIST
Slide 24: Customer Success Model
Customer Success Model Our model is flexible to deliver the right service at the right time Leverage Hitchhikers training, Advice and guidance, troubleshooting, Full implementation, maintenance, and documentation, and community support and enhanced support optimization Do It With You Do It Yourself
Slide 25: Training Platform + Community
Training Platform + Community ● Self-serve training ● Hands-on challenges & quizzes ● Badges to promote your expertise + ● Network of peers around the globe ● Ask questions & learn best practices ● Exclusive events, blogs, and resources
Slide 26: Yext has delivered answers around the globe since 2006
Yext has delivered answers around the globe since 2006 More than 500 Million Facts 2 3 4 1 New York (HQ) Berlin Chicago DC Metro 2 Managed Worldwide 3 6 8 5 Hyderabad 1 4 9 7 10 6 London Founded in 2006 7 Milan 5 8 Munich 192 Countries With Active Licenses 9 Paris 10 Tokyo 17 Issued US Patents As of
Slide 27: Thousands of happy customers
Thousands of happy customers
Slide 28: Thousands of happy customers
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Slide 30: Appendix
Appendix
Slide 31: Fiscal Year 2024 Outlook
Fiscal Year 2024 Outlook Projected Projected Q1 FY24* FY24* Revenue Range ($ millions) $98.0 to $99.0 $402.0 to $406.0 Adjusted EBITDA ($ millions) $10.5 to $11.5 $44.0 to $46.0 Non-GAAP Net Income Per Share $0.05 to $0.06 $0.22 to $0.23 Weighted-average basic shares outstanding 122.9 124.5 (million
Slide 32: Balance Sheet
Balance Sheet In thousands; unaudited
Slide 33: Balance Sheet
Balance Sheet In thousands, except share and per share data; unaudited
Slide 34: Income Statement
Income Statement (In thousands, except share and per share data) (Unaudited) In thousands, except share and per share data; unaudited
Slide 35: Cash Flow Statement
Cash Flow Statement In thousands; unaudited
Slide 36: Cash Flow Statement
Cash Flow Statement In thousands; unaudited
Slide 37: Supplemental Information
Supplemental Information In thousands; unaudited Note: Numbers rounded for presentation purposes and may not sum.
Slide 38: Non-GAAP Reconciliation
Non-GAAP Reconciliation In thousands; unaudited Note: Numbers rounded for presentation purposes and may not sum.
Slide 39: Non-GAAP Reconciliation
Non-GAAP Reconciliation In thousands; unaudited Note: Numbers rounded for presentation purposes and may not sum.
Slide 40: Non-GAAP Reconciliation
Non-GAAP Reconciliation In thousands; unaudited Note: Numbers rounded for presentation purposes and may not sum.
Slide 41: Non-GAAP Reconciliation
Non-GAAP Reconciliation In thousands; unaudited Note: Numbers rounded for presentation purposes and may not sum.
Slide 42: Non-GAAP Reconciliation
Non-GAAP Reconciliation In thousands, except share and per share data; unaudited Note: Numbers rounded for presentation purposes and may not sum.
Slide 43: Non-GAAP Reconciliation
Non-GAAP Reconciliation In thousands, except share and per share data; unaudited Note: Numbers rounded for presentation purposes and may not sum.
Slide 44: Non-GAAP Reconciliation
Non-GAAP Reconciliation In thousands; unaudited Note: Numbers rounded for presentation purposes and may not sum.
Slide 45: Non-GAAP Measurements
Non-GAAP Measurements In addition to disclosing financial measures prepared in accordance with U.S. generally accepted accounting principles (GAAP), this presentation and the accompanying tables include non-GAAP cost of revenue, non-GAAP gross profit, non-GAAP operating expenses (sales and marketing
Slide 46: Operating Metrics
Operating Metrics This presentation also includes certain operating metrics that we believe are useful in providing additional information in assessing the overall performance of our business. Annual recurring revenue, or ARR, for Direct customers is defined as the annualized recurring amount of all
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