Commonwealth Bank Of Australia · ASX:CBA

Commonwealth Bank Of Australia — Investor Presentation (April 2008)

9 slides from Commonwealth Bank Of Australia's investor presentation, Apr 28, 2008

  1. Slide 1: Core Banking Modernisation Market Briefing

    For personal use only Core Banking Modernisation Market Briefing 28 April 2008

  2. Slide 2: Summary

    Summary For personal use only „ An integral part of our strategy „ The next important step „ Building on our strong IT capability „ A step-change improvement in customer service „ Customer-driven enhancements to systems & processes „ Significant benefits upside 2

  3. Slide 3: An integral part of our strategy

    An integral part of our strategy For personal use only Our Strategy Our Vision ƒ Customer Customer Service Service To be Australia’s ƒ Business Banking finest financial ƒ Technology & Operational Excellence services organisation through excelling in ƒ Trust and Team Spirit customer service ƒ Profita

  4. Slide 4: The next important step

    The next important step For personal use only Our Journey CBM the next so far important step „ Significant improvements to “Front-End”: „ “Back-End” systems and processes the key impediment to step-change in „ Sales & Service Training customer service „ Over 1,000 new frontline staff „ Branch Redesi

  5. Slide 5: Building on our strong IT capability

    Building on our strong IT capability For personal use only „ Improved organisational alignment: IT efficiency ratio − Simplified structure (EIT) − Stronger alignment to business strategy − Improved technical expertise 20.3% 16.7% 15.2% 14.5% „ Strong development track-record: FY06 1H07 2H07 1H08 − C

  6. Slide 6: A step-change improvement in customer service

    A step-change improvement in customer service For personal use only „ Improved customer interactions „ Real time, 24x7 processing removes hand-offs and improves service „ Introduction of common processes across businesses and segments „ Improved product functionality, agility and speed-to-market „ E

  7. Slide 7: Customer-driven enhancements to systems and processes

    Customer-driven enhancements to systems and processes For personal use only Front Middle Back CORE BANKING MODERNISATION People Core Banking Modernisation „ Replace legacy systems Process „ Introduce real-time, straight through processing „ Simpler processes Technology CommSee Business Intelligence

  8. Slide 8: Customer-driven enhancements to systems and processes

    Customer-driven enhancements to systems and processes For personal use only Industry Changes • Decimal Currency • Banking deregulation • CBA Privatisation • Personal Loans • Branches online • SWIFT • BPay • CRM • Weekend trading • Christmas Club • Direct Entry Payments • Visa • Master Card • Interne

  9. Slide 9: Significant benefits upside

    Significant benefits upside For personal use only „ Forecast cost of around $580m over 4 years „ Benefits profile: „ Customer service improvements „ Growth opportunities „ Efficiency gains „ Reduced systems risk „ First mover advantage „ Governance: „ CEO-Chaired Steering Committee + regular board r

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