Ing Groep N.v. · EURONEXT:INGA
Ing Groep — ING Group — Investor Day (March 2019)
11 slides from Ing Groep's investor day presentation, Mar 25, 2019
Slide 1: Uniting Belgium and the Netherlands
Uniting Belgium and the Netherlands Investor Day 2019 Roland Boekhout, Head of Market Leaders Frankfurt • 25 March 2019
Slide 2: Key points
Key points • A more robust KYC environment in place in the Netherlands • Improving cross-border scalability brings value in the Benelux • The rationale to unite Belgium and the Netherlands is even more relevant today than in 2016 • Since 2016, we have reached important milestones in Unite: all our r
Slide 3: A more robust KYC environment in the Benelux
A more robust KYC environment in the Benelux KYC programme for file enhancement Structural solutions Five pillars Global KYC Policy & Risks Governance Monitoring & Screening Mindset digital service Continuous Global KYC risk appetite Set up of central KYC Enhanced client activity Develop global tool
Slide 4: Improving cross-border scalability brings value in the Benelux
Improving cross-border scalability brings value in the Benelux Across markets, we are at different stages… …with different key accelerators to capture value potential (% of Primary customers and cross-buy) High Retail Benelux Unite Improve (digital) service model be+nl Retail Ambition to improve cro
Slide 5: Rationale to unite is even more relevant today
Rationale to unite is even more relevant today One integrated banking platform to serve >11 million To offer best-in-class customer experience… customers and 17 million prospects All our customers: One Value Proposition • Experience “one ING” across Belgium and the Netherlands • Can perform all of t
Slide 6: Unite be+nl will deliver same digital channels for retail customers in 2019
Unite be+nl will deliver same digital channels for retail customers in 2019 Achievements to date • Integration of Record Bank in BE • New customer service organisation across both countries ~600k ~600 ~2,000 • Cross-border Ops & Tech organisation Record Bank branches FTEs • Harmonised cross-border v
Slide 7: We delivered strong results during this complex transformation
We delivered strong results during this complex transformation Strong operating leverage in Belgium and the Netherlands… …supported by strong commercial momentum 2014 = 100 Primary customer growth (in thousands)* 110 164 Total income held up despite significant 129 pressure on liability income 102 1
Slide 8: Our agile way of working helped to improve efficiency...
Our agile way of working helped to improve efficiency... We transformed to an agile organisation in the Netherlands and Belgium... …which contributes to value creation Faster time-to-volume • Multi-disciplinary teams Agile structures • End-to-end responsibility and processes • Delayered organisation
Slide 9: …and to maintain our digital leadership in the Netherlands
…and to maintain our digital leadership in the Netherlands ING app has very high market penetration in NL… …and our customers love it Best rated banking app in NL Top 10 smartphone-apps* iOS WhatsApp 1 mln 5.4 mln >80% 4.6 interactions of digital new app (42,262 votes) customers Google Maps users in
Slide 10: We are extending our platform with third party offerings in banking and beyond
We are extending our platform with third party offerings in banking and beyond ING Shop (repositioned in 2018) Makelaarsland (acquired 1Q18) Shopping platform for customers to increase Innovative broker evolving into housing loyalty and drive digital interactions, platform to connect with customers
Slide 11: Important legal information
Important legal information ING Group’s annual accounts are prepared in accordance with International Financial Reporting Standards as adopted by the European Union (‘IFRS-EU’). In preparing the financial information in this document, except as described otherwise, the same accounting principles are