Citizens Financial Services, Inc. · NASDAQ:CZFS
Citizens Financial Services — Investor Presentation (April 2026)
55 slides from Citizens Financial Services's investor presentation, Apr 21, 2026
Slide 1: Citizens Financial Services, Inc.
Citizens Financial Services, Inc.
Slide 2: Our Two Goals for 2025
Our Two Goals for 2025 To leverage our new markets and new teams to create additional wealth, and
Slide 3: Our Two Goals for 2025
Our Two Goals for 2025 To leverage our new markets and new teams to create additional wealth, and To organically improve capital levels that were impacted by the 2023 acquisition.
Slide 4: Results of our Actions: All-Time Record High Earnings
Results of our Actions Experienced an All-Time Record High in Earnings
Slide 5: Results of our Actions
Results of our Actions How did we achieve such outstanding earnings? Diligent net interest margin management,
Slide 6: Results of our Actions
Results of our Actions How did we achieve such outstanding earnings? Diligent net interest margin management, Customer relationship growth,
Slide 7: Results of our Actions
Results of our Actions How did we achieve such outstanding earnings? Diligent net interest margin management, Customer relationship growth, Expansion of fee-based services,
Slide 8: Results of our Actions
Results of our Actions How did we achieve such outstanding earnings? Diligent net interest margin management, Customer relationship growth, Expansion of fee-based services, Effective risk management, and
Slide 9: Results of our Actions
Results of our Actions How did we achieve such outstanding earnings? Diligent net interest margin management, Customer relationship growth, Expansion of fee-based services, Effective risk management, and Cost control and efficiencies.
Slide 10: 2025 Financial Performance
4 2025 Financial Performance
Slide 11: Efficiency Ratio History
Efficiency Ratio History Finished in the 86th percentile compared to the CZFS peer group for 2025.
Slide 12: Return on Equity History
Return on Equity History Finished in the 40th percentile compared to the CZFS peer group for 2025.
Slide 13: Return on Assets History
Return on Assets History Finished in the 87th percentile compared to the CZFS peer group for 2025.
Slide 14: Cash Dividends Paid History
Cash Dividends Paid History 1% stock dividend paid in 2021, 2022, 2023, 2024 and 2025
Slide 15: Liquidity Position & Sources
Liquidity Position & Sources Liquidity Sources December 31, 2025 $ in Thousands Cash and Cash Equivalents $37,916 FHLB Borrowing Capacity Remaining 636,189 Brokered Deposits Capacity 590,629 FRB Borrowing Capacity 29,546 Total $1,294,280 Investments US Gov't & Agency $181,297 MBS & CMO $149,310 Muni
Slide 16: Key Financial Highlights
Key Financial Highlights Balance Sheet 2023 2024 2025 Q1 2025 q2 2025 q3 2025 q4 2025 Total Assets $2,975,321 $3,025,724 $3,064,564 $3,016,338 $2,967,274 $3,056,421 $3,064,564 Total Gross Loans $2,258,215 $2,322,849 $2,360,015 $2,321,717 $2,257,284 $2,348,896 $2,360,015 Total Deposits $2,321,481 $2,
Slide 17: Results of Our 2025 Goals
Results of Our 2025 Goals Continue to amplify our efforts -
Slide 18: Results of Our 2025 Goals
Results of Our 2025 Goals Continue to amplify our efforts – Fully engage our markets for growth,
Slide 19: Results of Our 2025 Goals
Results of Our 2025 Goals Continue to amplify our efforts – Fully engage our markets for growth, Lending teams,
Slide 20: Results of Our 2025 Goals
Results of Our 2025 Goals Continue to amplify our efforts – Fully engage our markets for growth, Lending teams, Market leadership and facilities,
Slide 21: Results of Our 2025 Goals
Results of Our 2025 Goals Continue to amplify our efforts – Fully engage our markets for growth, Lending teams, Market leadership and facilities, New product and technology introductions, and
Slide 22: Results of Our 2025 Goals
Results of Our 2025 Goals Continue to amplify our efforts – Fully engage our markets for growth, Lending teams, Market leadership and facilities, New product and technology introductions, and Take advantage of the improved borrowing environment.
Slide 23: CZFS Common Stock
.4 CZFS Common Stock
Slide 24: CZFS Performance: Historical Total Return Comparison
CZFS Performance 4 Historical Total Return Comparison CITIZENS FINANCIAL SERVICES, INC. VS. PEERS LONG-TERM TOTAL RETURN 4YEAR 5 YEAR JO YEAR TOTAL RETURN TOTAL RETURN TOTAL RETURN Peer Group 4) % S&P 500 Regional Banks Total Return -9.8% 26.8% Nl0.7% KRE 2.5% 42.8% 98.3% CZFS 111% 25.5% 83.7%
Slide 25: Institutional Ownership
Institutional Ownership 26.3
Slide 26: Shareholder Migration
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Slide 27: Industry Recognition
4 Industry Recognition
Slide 28: Recognition
Recognition rd PILLARS OF THE COMMUNITY AWARD BAK AMERICA'S BEST REGIONAL BANKS AND CREDIT UNIONS 2025
Slide 29: Contributions
A Contributions
Slide 30: More Than A Donation: Unity In the Community
More Than A Donation Unity In the Community
Slide 31: Peace of Mind
A Peace of Mind
Slide 32: Peace of Mind: Fighting cybersecurity and fraud
Peace of Mind Continuing our fight against cybersecurity and fraud.
Slide 33: FCCB Fraud Occurrences and Fraud Losses
FCCB Fraud Occurrences Fraud Losses 2023 2024 2025 Transactions Check Fraud 112 74 169 ACH Fraud 7 30 33 Combined Total 119 104 202 Fraudulent Activity Check Fraud $830,316 $685,474 $791,558 ACH Fraud $52,701 $209,210 $157,792 Combined Total $883,017 $894,684 $949,350 Customer Loss Check Fraud $18,3
Slide 34: Peace of Mind
Peace of Mind Continuing our fight against cybersecurity and fraud. Hosted a scam awareness seminar.
Slide 35: Peace of Mind
Peace of Mind Continuing our fight against cybersecurity and fraud. Hosted a scam awareness seminar. Participated in Bankers Day at the Capitol.
Slide 36: Peace of Mind
Peace of Mind Continuing our fight against cybersecurity and fraud. Hosted a scam awareness seminar. Participated in Bankers Day at the Capitol. Offering a Veterans Checking account.
Slide 37: Peace of Mind
Peace of Mind Continuing our fight against cybersecurity and fraud. Hosted a scam awareness seminar. Participated in Bankers Day at the Capitol. Offering a Veterans Checking account. Updating digital banking channels.
Slide 38: Peace of Mind
Peace of Mind Continuing our fight against cybersecurity and fraud. Hosted a scam awareness seminar. Participated in Bankers Day at the Capitol. Offering a Veterans Checking account. Updating digital banking channels. Adding skilled board members.
Slide 39: 2026 Challenges & Opportunities
2026 Challenges & Opportunities
Slide 40: Challenges & Opportunities: Cryptocurrency
Challenges & Opportunities Cryptocurrency
Slide 41: Challenges & Opportunities: Cryptocurrency, AI
Challenges & Opportunities Cryptocurrency AI (into everyday banking operations)
Slide 42: Staggering Statistics: The Impact on PA Communities
Staggering Statistics The Impact on PA Communities Community banks headquartered in PA: 105 Community banks operating in PA: 123 Total deposits held at bank branches in PA: $108 billion Potential deposit outflows from PA banks to stablecoins: $5.4 billion to $10.8 billion Lost lending to PA househol
Slide 43: Cryptocurrency: Customer Needs
Challenges & Opportunities Cryptocurrency. . . Customer Needs: Custodial Services,
Slide 44: Cryptocurrency: Customer Needs
Challenges & Opportunities Cryptocurrency. . . Customer Needs: Custodial services, Tokenized deposits, and
Slide 45: Cryptocurrency: Customer Needs
Challenges & Opportunities Cryptocurrency. . . Customer Needs: Custodial services, Tokenized deposits, and Collateral for loans
Slide 46: Cryptocurrency: Investments In
Challenges & Opportunities Cryptocurrency. . . Customer Needs: Custodial services, Tokenized deposits, and Collateral for loans. Investments In: Technology,
Slide 47: Cryptocurrency: Investments In
Challenges & Opportunities Cryptocurrency. . . Customer Needs: Custodial services, Tokenized deposits, and Collateral for loans. Investments In: Technology, Policy development,
Slide 48: Cryptocurrency: Investments In
Challenges & Opportunities Cryptocurrency. . . Customer Needs: Custodial services, Tokenized deposits, and Collateral for loans. Investments In: Technology, Policy development, Regulatory compliance, and
Slide 49: Cryptocurrency: Investments In
Challenges & Opportunities Cryptocurrency. . . Customer Needs: Custodial services, Tokenized deposits, and Collateral for loans. Investments In: Technology, Policy development, Regulatory compliance, and Employee training.
Slide 50: Challenges & Opportunities: AI
Challenges & Opportunities IA. . . Improvements In: Operational efficiency,
Slide 51: Challenges & Opportunities: AI
Challenges & Opportunities IA. . . Improvements In: Operational efficiency, Fraud detection,
Slide 52: Challenges & Opportunities: AI
Challenges & Opportunities IA. . . Improvements In: Operational efficiency, Fraud detection, Data quality,
Slide 53: Challenges & Opportunities: AI
Challenges & Opportunities IA. . . Improvements In: Operational efficiency, Fraud detection, Data quality, Decision making, and
Slide 54: Challenges & Opportunities: AI
Challenges & Opportunities IA. . . Improvements In: Operational efficiency, Fraud detection, Data quality, Decision making, and Customer experience
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Citizens Financial Services — Investor Presentation (April 2026) on 6ix