Slide 1: Q1 2022 Earnings Results
Q1 2022 Earnings Results May 4, 2022 © 2022 TWILIO INC. ALL RIGHTS RESERVED.
Slide 2: Legal Disclaimer
Legal Disclaimer This presentation contains forward-looking statements. All statements other than statements of historical fact contained in this presentation, including statements as to future results of operations and financial position, expectations regarding products and solutions, business stra
Slide 3: Financial Overview
FINANCIAL OVERVIEW © 2022 TWILIO INC. ALL RIGHTS RESERVED. 3
Slide 4: Results Highlights
Results Highlights • First quarter revenue of $875 million, up 48% year-over-year 1 • First quarter organic revenue of $780 million, up 35% year-over-year • First quarter revenue dollar-based net expansion of 127% • More than 268,000 active customer accounts, as of March 31, 2022 • Initiates Q2’22 g
Slide 5: Quarterly Revenue
Quarterly Revenue $875 $843 $740 $669 48% $590 $548 $448 $401 $365 Q1’22 REPORTED REVENUE GROWTH Y/Y 65% 62% 67% 65% 57% 52% 54% 46% 48% 1 1 1 Q1'20 Q2'20 Q3'20 Q4'20 Q1'21 Q2'21 Q3'21 Q4'21 Q1'22 Reported Revenue ($M) Reported Revenue Growth Y/Y 1 Includes revenue from Zipwhip, which closed July 14
Slide 6: Q1'22 Organic Revenue Bridge
Q1’22 Organic Revenue Bridge $875M $53M $42M $780M $577M 35% Q1’22 ORGANIC REVENUE GROWTH Y/Y Q1’22 Reported Acquisitions 10DLC A2P Q1’22 Organic Q1’21 Organic Revenue ($M) Revenue 1 Fee Revenue 2 Revenue Revenue 1 Represents all acquisitions closed after January 1, 2021, including $14M in 10DLC A2P
Slide 7: Organic Revenue Trend
Organic Revenue Trend $780 $685 $590 $606 35% $531 $510 $438 $394 $302 Q1’22 ORGANIC REVENUE GROWTH Y/Y 48% 48% 54% 50% 43% 47% 38% 34% 35% Q1'20 Q2'20 Q3'20 Q4'20 Q1'21 Q2'21 Q3'21 Q4'21 Q1'22 Organic Revenue ($M) Organic Revenue Growth Y/Y Note: Organic revenue excludes revenues from 10DLC A2P and
Slide 8: Dollar-Based Net Expansion
Dollar-Based Net Expansion 143% 135% 137% 139% 133% 135% 132% 131% 126% 127% (organic) 1 Q1'20 Q2'20 Q3'20 Q4'20 Q1'21 Q2'21 Q3'21 Q4'21 Q1'22 1 Includes revenue from the SendGrid acquisition, which closed Feb. 1, 2019. Excluding the contribution from SendGrid in January 2020, dollar-based net expan
Slide 9: Top 10 Customer Accounts
Top 10 Customer Accounts Represents top 10 customer accounts as a percentage of total revenue in the respective quarter 15% 15% 14% 13% 12% 12% 12% 11% 11% Q1'20 Q2'20 Q3'20 Q4'20 Q1'21 Q2'21 Q3'21 Q4'21 Q1'22 © 2022 TWILIO INC. ALL RIGHTS RESERVED. 9
Slide 10: International Revenue Mix
International Revenue Mix 34% 35% 32% 33% 28% 29% 27% 27% 27% 1 Q1'20 Q2'20 Q3'20 Q4'20 Q1'21 Q2'21 Q3'21 Q4'21 Q1'22 1 Revised from previous misclassification of domestic customer revenue as reported in Q4 2021. For more information, refer to the appendix. Note: We define U.S. revenue as revenue fr
Slide 11: Non-GAAP Gross Margin Bridge
Non-GAAP Gross Margin Bridge 0.9% 56.1% 2.6% 52.6% 56.1% Q1’22 ADJUSTED GM % EXCLUDING 10DLC A2P FEES Q1’22 Reported 10DLC A2P Zipwhip 10DLC Q1’22 Adjusted Non-GAAP Fees 1 A2P Fees Non-GAAP Gross Margin Gross Margin 1Represents 10DLC A2P and related fees imposed by major U.S. carriers on Twilio’s co
Slide 12: Quarterly Non-GAAP Gross Profit
Quarterly Non-GAAP Gross Profit $460 $432 $400 41% $360 $327 $307 $246 $224 $208 Q1’22 NON-GAAP GROSS PROFIT GROWTH Y/Y 62% 58% 61% 63% 52% 37% 42% 41% 41% Q1'20 Q2'20 Q3'20 Q4'20 Q1'21 Q2'21 Q3'21 Q4'21 Q1'22 Reported Non-GAAP Gross Profit ($M) Reported Non-GAAP Gross Profit Growth Y/Y © 2022 TWILI
Slide 13: Thank You
THANK YOU
Slide 14: Appendix
APPENDIX © 2022 TWILIO INC. ALL RIGHTS RESERVED. 14
Slide 15: Operating Metrics
Operating Metrics Dollar-Based Net Expansion Rate. Twilio’s ability to drive growth and generate incremental revenue depends, in part, on the Company’s ability to maintain and grow its relationships with existing . Customer Accounts and to increase their use of the platform. An important way in whic