Slide 1: Welcome to the Future of Voice Agentic AI
Voice of Your Business Welcome to the Future of Voice Agentic AI 1 ©2025 RingCentral
Slide 2: Steven Horwitz
Steven Horwitz VP, Investor Relations 2 ©2025 RingCentral
Slide 3: Confidentiality, Disclaimer, Safe Harbor
Confidentiality This presentation and its contents are proprietary information of RingCentral, Inc. and may not be reproduced, published, disseminated, or otherwise disclosed without RingCentral’s prior written consent. The information contained in this presentation is subject to change at any time.
Slide 4: Agenda
1 Introduction & Welcome Remarks (Vlad Shmunis) 2 AI Innovation Strategy (Kira Makagon) 3 Product Showcase (John Finch) Break (10 minutes) Go To Market (Akshay Srivastava) Agenda 4 5 Customer Panel moderated by Denise Lund, IDC 6 Channel Partner Panel moderated by Zeus Kerravala, ZK Research 7 GSP P
Slide 5: Vlad Shmunis
Vlad Shmunis Founder, Chairman, CEO
Slide 6: Phone remains the most preferred channel across generations
Phone remains the most preferred channel across generations 6 Gartner, Predicts 2025: Voice-Based Cust omer Service Isn’t Going Anywhere, Dec. 6, 2024 ©2025 RingCentral
Slide 7: Why RingCentral
Why RingCentral 1. Voice is mission critical for B2C customer engagement 2. We have a complete suite of products for customer engagement 3. We are well positioned to win in Agentic Voice AI 4. We have a unique and differentiated go to market 5. We have the right team to win
Slide 8: RingCentral is a UCaaS Pioneer and Leader
RingCentral is a UCaaS Pioneer and Leader RingCentral Zoom Microsoft Cisco 8x8 Source: Synergy Research Group UC Market Tracker, Q2 2025 ©2025 RingCentral
Slide 9: Voice mission critical in B2C verticals
Voice Heavyispenetration mission critical in B2C into b2c verticals verticals See slide 141 Others Healthcare Construction & Real Estate High Tech Financial Services Manufacturing Personal & Consumer services Transportation, Retail & Travel, Consumer Products & Leisure 9 ©2025 RingCentral
Slide 10: RingCentral 1.0
RingCentral 1.0 Global | Reliable | Secure | Compliant | Scalable | Multi-Modal | Open
Slide 11: RingCentral 1.0
RingCentral 1.0 RingEX Business Phone Global | Reliable | Secure | Compliant | Scalable | Multi-Modal | Open
Slide 12: RingCentral 1.0
RingCentral 1.0 RingEX Business Phone 35B+ min/yr 1B+ calls/mo 250M+ SMS/mo Global | Reliable | Secure | Compliant | Scalable | Multi-Modal | Open
Slide 13: RingCentral 2.0
RingCentral 2.0 RingCollab RingCX Video, Events, Chat Contact Center RingEX Business Phone 35B+ min/yr 1B+ calls/mo 250M+ SMS/mo Global | Reliable | Secure | Compliant | Scalable | Multi-Modal | Open
Slide 14: Employee engagement and customer engagement
Employee engagement and customer engagement Employee Engagement (EE) Solutions Customer Engagement (CE) Solutions RingEX RingCX 14 Source: IDC, 2025 ©2025 RingCentral
Slide 15: 50%+ of companies consider lightweight contact center important
50%+ of companies consider it important for their UC solution to have lightweight contact center capabilities embedded 15 ©2025 RingCentral IDC, Market Analysis Perspective: Worldwide Unified Communications and Collaboration, 2025, Sept. 2025 Doc # US52584824
Slide 16: Employee engagement and customer engagement
Employee engagement and customer engagement Employee Engagement (EE) Solutions Customer Engagement (CE) Solutions RingEX RingCX 16 Source: IDC, 2025 ©2025 RingCentral
Slide 17: Employee engagement and customer engagement
Employee engagement and customer engagement Employee Engagement (EE) Solutions Customer Engagement (CE) Solutions Customer RingEX RingCX Engagement Bundle 17 ©2025 RingCentral
Slide 18: RingEX as a lightweight contact center
RingEX as a lightweight contact center 36% Over 1.2 million users 31% on call queues 2023 3Q25* Annualized RingEX Call-Queues Inbound Calls RingEX Non Call-Queues Inbound Calls Percen tage shows ratio of inbound calls through queues over total inbound calls .
Slide 19: RingCX – Right time, right place
RingCX – Right time, right place (and the price is right) 1,350 154%YoY accounts growth of accounts
Slide 20: RingCentral 2.0
RingCentral 2.0 RingCollab RingCX Video, Events, Chat Contact Center RingEX Business Phone 35B+ min/yr 1B+ calls/mo 250M+ SMS/mo Global | Reliable | Secure | Compliant | Scalable | Multi-Modal | Open
Slide 21: RingCentral 3.0
RingCentral 3.0 AVA ACE AIR AI Virtual Assistant AI Conversation Expert AI Receptionist RingCollab RingCX Video, Events, Chat Contact Center RingEX Business Phone RingWEM Workforce 35B+ min/yr Engagement 1B+ calls/mo 250M+ SMS/mo Global | Reliable | Secure | Compliant | Scalable | Multi-Modal | Open
Slide 22: RingCentral sits the most upstream
RingCentral sits the most upstream AIR AI Receptionist RingEX RingCX Business Phone Contact Center Other Business Applications
Slide 23: AI for Every Stage of the Conversation
AI for Every Stage of the Conversation Leading with agentic voice AI Before During After AI Receptionist AI Virtual Assistant AI Conversation Expert (AIR) (AVA) (ACE) 24/7 voice AI agent Real-time AI assistance Conversation intelligence 23 ©2025 RingCentral
Slide 24: AI that informs and adapts continuously
AI that informs and adapts continuously AIR As usage increases, our system of agentic voice AI becomes: ✓ Smarter and learns at each stage ✓ Takes action and has more insights AI that learns and enhances every ✓ Becomes more proactive stage ACE AVA 24 ©2025 RingCentral
Slide 25: On track to achieve $100M+ ARR
On track to achieve $100M+ ARR from New Product Innovation by end of 2025 $100M+ 5,800+ Customers 3,000+ ~$50M Customers ARR 2023 2024 2025E
Slide 26: Fueling rapid AI-first product innovation
Fueling rapid AI-first product innovation 50%+ of R&D is New Products towards new product innovation Core FY24 FY25 Innovation (R&D) spend split
Slide 27: Powerful Routes to Market
Powerful Routes to Market Direct Sales VAR Channel 16,000+ Global Service Providers 27 ©2025 RingCentral
Slide 28: Our leadership team
Our leadership team Vlad Shmunis Kira Makagon Vaibhav Agarwal John Marlow Vlad Vendrow Founder, Chairman, & CEO President & COO Chief Financial Officer Chief Administrative Officer Co-Founder & CTO Since 1999 Since 2012 Since 2016 Since 2004 Since 1999 Akshay Srivastava Homayoun Razavi Carson Hostet
Slide 29: 2028 Market Opportunity
$80B $65B 2028 Market Opportunity The Market UCaaS Opportunity $40B Revenue is Large at $29B Intelligence AI for Customer Experience & ~$150B $21B $22B CCaaS Conversation Intelligence $0B $6B Video $5B Events 0% 30% 60% 2023 - 2028 CAGR* Sources: For Market size & growth shown in bubbles: UCaaS, Vid
Slide 30: Kira Makagon
Kira Makagon President & COO
Slide 31: Our Vision
Our Vision One agentic voice AI platform. Every conversation. Unlimited outcomes.
Slide 32: Agentic Voice AI
Agentic Voice AI Faster problem Strategic solving decisions Stronger customer Improved team relationships collaboration 32 ©2025 RingCentral
Slide 33: Our Priorities
Our Priorities 1 Build upon our leadership in business voice with agentic voice AI 2 Expand TAM through our multi-product portfolio 3 Harness AI across our organization to work smarter and do more with less
Slide 34: Leading the future of business communications with Agentic Voice AI
Leading the future of business communications with Agentic Voice AI 3.0 Agentic AI 2.0 plus: AI Receptionist (AIR) AI Virtual Assistant (AVA) 2.0 Multi-modal UC+CC AI Conversation Expert (ACE) Workforce Engagement Management (RingWEM) 1.0 plus: 1.0 Video Meetings & Events Messaging & Collaboration C
Slide 35: New Product Announcements
AI Receptionist (AIR) AI Virtual Assistant (AVA) Agentic Voice AI & Customer Engagement New Product AI Conversation Expert (ACE) Announcements RingWEM Customer Engagement Bundle 35 ©2025 RingCentral
Slide 36: Leading the Industry with Agentic Voice AI: AI Receptionist (AIR)
Leading the Industry with Q3 ‘25 Agentic Voice AI: AI 5,800 Receptionist (AIR) New! Q2 ‘25 Revenue Lead Capture 3,000 Enhanced Appointment Booking Contextual Handover to Agent Q1 ’25 AIR Everywhere 200 Appointment Setting Expanded Languages Feb 20, ‘25 Call Analytics Multi-location HIPAA compliance
Slide 37: Driving RingCX Innovation with AI
Q3 ‘25 Driving RingCX Innovation 1,350 with AI New! Q2 ‘25 RingWEM Workforce 1,200 Engagement Suite Q3 ‘24 AI CSAT 500 Customer Journey Analytics Screen Recording Q1 ‘24 200 AI Agent Assist Q4 ‘23 AI Supervisor Assist AI QM Coaching Insights AI Quality Management RingCX Launch 37 ©2025 RingCentral
Slide 38: Driving Agentic Voice AI Innovation: AI Conversation Expert (ACE)
Driving Agentic Voice AI Innovation: AI Conversation Expert (ACE) Q3 ‘25 4,300 New! Q2 ‘25 ACE Launch Insights Dashboard 3,600 AI-Assisted Calibration Customized Call Summaries Q1 ‘24 Advanced Call Filtering 600 New Scorecard Filtering New Call Sharing Q1 ‘23 AI Coaching MS Teams Integration Extende
Slide 39: Fortune 500 insurance company adopts AI to transform customer experiences
Fortune 500 insurance company $6.8M ARR FY’25 $4.3M Added AI-first RingCX ARR FY’25 Expanded RingEX $2.5M ARR Adopts AI to transform FY’23 Purchased RingEX customer experiences ©2025 RingCentral
Slide 40: National casual restaurant chain drives towards 250%+ ROI
National casual restaurant chain $450k ARR FY’25 $45k Added AI-first RingCX, ACE QM, ARR expanded RingEX $32k FY’24 ARR Expanded RingEX Drives towards FY’23 250%+ ROI with CX Purchased RingEX & AI ©2025 RingCentral
Slide 41: Regional tire & auto service retailer increases revenue
Regional tire & auto service retailer $520k ARR FY’25 Added AI-first RingCX, ACE $180k ARR Increases revenue FY’23 by 50% with CX & Purchased RingEX AI ©2025 RingCentral
Slide 42: Industrial equipment small business provider increasing wallet share
Industrial equipment small business provider $10k ARR FY’25 Added AIR $5k ARR FY’24 Increasing wallet Purchased RingEX share with AIR ©2025 RingCentral
Slide 43: RingCentral on RingCentral
RingCentral on RingCentral: Using our own products to drive operational efficiency Sales Support Sales & Support AI Conversation Expert (ACE) RingCX + AVA + AIR RingWEM 100% 15%+ 2000+ reps coached with AI reduced average handle contact center agents transitioned times for AVA Agent and to RingCX an
Slide 44: Agentic Voice AI Business Communications Platform
Agentic Voice AI Business Communications Platform New AVA AI Virtual Assistant New RingCX RingWEM New Contact Center Workforce Engagement New AIR ACE AI AI Conversation Receptionist Expert RingEX RingCollab Business Meetings, Phone, SMS Connectors 500+ Events, Chat APIs Integrations AI | Global | Re
Slide 45: John Finch
John Finch VP, Global Product Marketing
Slide 46: AI outcomes at every phase of the conversation
AI outcomes at every phase of the conversation Before During After Never miss a call Gain productivity Tighten business operations Book appointments Improve service levels Drive strategic decisions Capture leads Drive quality interactions Staff efficiently Offer self-service 24/7 Manage teams effect
Slide 47: AI for Every Stage of the Conversation
AI for Every Stage of the Conversation Leading with agentic voice AI Before During After AI Receptionist (AIR) AI Virtual Assistant (AVA) AI Conversation Expert (ACE) Fit-to-purpose 24/7 agents AI for personal productivity Business intelligence Schedules appointments AI Workforce Engagement Manageme
Slide 48: ©2025 RingCentral
48 ©2025 RingCentral
Slide 49: AI Receptionist (AIR)
RingEX Before AI Receptionist (AIR) An AI phone agent that works with any phone to handle calls, capture leads, book appointments and route complex inquiries. Key Capabilities New ✓ Multiple calendar appointment scheduling New ✓ Lead capture New ✓ Contextual handoff ✓ Dynamic RCV video meeting link
Slide 50: ©2025 RingCentral
50 ©2025 RingCentral
Slide 51: Caller experience
Caller experience +1 (315) 280-9103 FaceTime
Slide 52: The impact of AIR
The impact of AIR Axis Integrated Mental Health Televero Health West Virginia 211 AIR increased patient intake by AIR directly contributed to 97% 100+ location-based routing 60%, leading to an additional CSAT score made simple by AIR $1.7M revenue Axis Integrated Mental Health uses AIR Televero Heal
Slide 53: Confidential ©2025 RingCentral
Confidential ©2025 RingCentral
Slide 54: Meet AVA, your new AI Virtual Assistant
RingEX During New Meet AVA, your new AI Virtual Assistant Key Capabilities ✓ Notes and summaries from meetings, chats & calls ✓ Delivers real-time insights with dynamic in-app prompts ✓ Guides complex processes & onboards new users ✓ Automates the setup of administrative tasks 54 ©2025 RingCentral
Slide 55: Slide 55
Slide 56: Unlock your voice data with AI Conversation Expert (ACE)
RingEX After New Unlock your voice data with AI Conversation Expert (ACE) Key Capabilities New ✓ Surface key business Insights New ✓ Spot churn risks New ✓ Track cancellations & friction ✓ AI powered coaching ✓ Keep CRMs up to date ✓ Analyze customer sentiment ✓ 56 ©2025 RingCentral 56Improve team p
Slide 57: ACE Insights dashboard
Insights Interaction @ Deals Coaching Trackers 8 Insights a Library ray Notifications Customerintents ) Issues Retentionrisk Competitive thraats Promotion effectiveness Appointments, Defautt ) Duration v Date v Teams ¥ —Calllypa ¥ + Filter Customer intents Seew nt ts are trying to do when they reach
Slide 58: The impact of AI Conversation Expert
The impact of AI Conversation Expert Endeavor Capital REE Medical Brookstone Windows & Doors Automation and call scoring 300x increase in monthly 99% faster call review times while improved sales performance call audits to improve analyzing 100% of inbound and by 40%. performance. outbound calls. En
Slide 59: AI business communications
RingEX AI business communications Key Capabilities ✓ AI phone, messaging, SMS, meetings ✓ AI Receptionist (AIR) ✓ Notes & summaries ✓ AI Writer ✓ 500+ Integrations 59 ©2025 RingCentral
Slide 60: Introducing Customer Engagement Bundle
RingEX New Introducing Customer Engagement Bundle Key Capabilities ✓ Customer service call queues ✓ Wait time and position in queue ✓ SMS Compliance Management ✓ Shared SMS inbox ✓ Real-time monitoring and reporting 60 ©2025 RingCentral
Slide 61: ©2025 RingCentral
©2025 RingCentral
Slide 62: AI for effortless customer engagement
RingCX AI for effortless customer engagement Key Capabilities ✓ Native, AI powered contact center solution ✓ All-in-one app, single-pane of glass ✓ Voice + 20 digital channels ✓ Simple & less complex ✓ 500+ Integrations 62 ©2025 RingCentral
Slide 63: AI for Every Stage of the Conversation
AI for Every Stage of the Conversation Leading with agentic voice AI Before During After AI Receptionist (AIR) AI Virtual Assistant (AVA) AI Conversation Expert (ACE) Fit-to-purpose 24/7 agents AI for personal productivity Business intelligence Schedules appointments AI Workforce Engagement Manageme
Slide 64: Improve service quality with AVA Agent Assist
RingCX During Improve service quality with AVA Agent Assist Real-time Boost Reduce agent coaching resolution rates handle time 64
Slide 65: React in real-time with AVA Supervisor Assist
RingCX During React in real-time with AVA Supervisor Assist Instant alerts for Live insights Empower better key moments at scale coaching 65 ©2025 RingCentral
Slide 66: Optimize employees: Workforce Engagement Management (RingWEM)
RingCX After New Optimize employees Workforce Engagement Management (RingWEM) Key Capabilities ✓ AI Quality Management ✓ AI Interaction Analytics ✓ AI Workforce Management 66 ©2025 RingCentral
Slide 67: RingCX Agent screen
7s = _RingCx | Agent a Ps Good afternoon, Kayla & Completedtasks — Talk to listen ratio Ss © s0cats 79 62: 31 o @ 21sMs sia 8 Average customer sentiment Total time on calls today ® Positive 2otyour cals wereratedpostve 4hr44min
Slide 68: The impact of RingCX
The impact of RingCX REMCO The San Diego Symphony Novatech RingCX AI and analytics saved RingCX delivered a 95% RingCX generated a 20% supervisors 10 hours per week. reduction in average customer increase in daily calls handled hold times. per agent. REMCO increased visibility into agent The San Die
Slide 69: Key Takeaways
Key Leadership Takeaways Agentic Voice AI Agentic Voice AI Announcements AI Receptionist (AIR) AI Virtual Assistant (AVA) AI Conversation Expert (ACE) Customer Engagement Announcements CE Bundle RingWEM 69 ©2025 RingCentral
Slide 70: Break
Break ©2025 RingCentral
Slide 71: Akshay Srivastava
Akshay Srivastava Executive Vice President & General Manager, Go-to-Market
Slide 72: Akshay Srivastava
Akshay Srivastava Executive Vice President & General Manager, Go-to-Market
Slide 73: Customer Panel
Customer Panel Denise Lund Andrew Benson Liesl Leary-Perez Paul Rapier Research Director, Chief Innovation Officer, Co-founder & Chief Growth VP of IT, Telecom & UC, IDC Envision Radiology Officer, Axis Integrated Detroit Pistons Mental Health Moderator Panelists
Slide 74: Integrated Employee and Customer Engagement Solutions Define The Future of UC&C
Integrated Employee and Customer Engagement Solutions Define The Future of UC&C IDC #US53416025, Integrated UC–CE Solutions Present Meaningful Growth Opportunities, June 2025 © 2025 IDC Distribution is forbidden without written consent of IDC. All rights reserved. 74
Slide 75: UC-CE Solution Outlook: Market Needs Align for Impressive Growth
UC-CE Solution Outlook: Market Needs Align for Impressive Growth 40.8% CAGR IDC #US52147225, Worldwide Unified Communications and Collaboration Forecast, 2025 – 2029, June 2025 © 2025 IDC Distribution is forbidden without written consent of IDC. All rights reserved. 75
Slide 76: Customer Panel
Customer Panel Denise Lund Andrew Benson Liesl Leary-Perez Paul Rapier Research Director, Chief Innovation Officer, Co-founder & Chief Growth VP of IT, Telecom & UC, IDC Envision Radiology Officer, Axis Integrated Detroit Pistons Mental Health Moderator Panelists
Slide 77: Channel Partner Panel
Channel Partner Panel Zeus Kerravala Michael Shonholz Joe Rittenhouse Principal Analyst, ZK Research CEO, ARG CEO, Converged Technology Professionals Moderator Panelists
Slide 78: Cox video
Cox video ©2025 RingCentral
Slide 79: GSP Partner Spotlight
GSP Partner Spotlight Homayoun Razavi Jeremy Bye Executive Vice President & General Manager, Senior Vice President, Global Service Providers, RingCentral Customer Experience, Products & Operations, Cox Communications Moderator Panelist
Slide 80: Executive Q&A
Executive Q&A ©2025 RingCentral
Slide 81: Voice of Your Business
Voice of Your Business 81 ©2025 RingCentral