Telstra Group Limited · ASX:TLS
Telstra — Shareholder Meeting (November 2009)
24 slides from Telstra's shareholder meeting presentation, Nov 4, 2009
Slide 1: ASX cover letter: Chairman and CEO AGM presentations
4 November 2009 Office of the Company Secretary For personal use only The Manager Level 41 242 Exhibition Street Company Announcements Office MELBOURNE VIC 3000 Australian Securities Exchange AUSTRALIA 4th Floor, 20 Bridge Street General Enquiries 08 8308 1721 SYDNEY NSW 2000 Facsimile 03 9632 3215
Slide 2: Chairman's Speech – Welcome and Board
CHAIRMAN’S SPEECH – Annual General Meeting – 4 November 2009 Good morning ladies and gentlemen. I’m Catherine Livingstone, the Chairman of your company, and on behalf of my fellow directors I am pleased to welcome you to the 2009 Telstra Annual General Meeting. For personal use only I also welcome s
Slide 3: Chairman's Speech – Board thanks and meeting process
CHAIRMAN’S SPEECH – Annual General Meeting – 4 November 2009 Charles has served the Board with unstinting dedication for more than eight years – during which time he chaired the Remuneration Committee and strongly advocated the linking of executive pay to company performance. For personal use only A
Slide 4: Chairman's Speech – Poll and Remuneration
CHAIRMAN’S SPEECH – Annual General Meeting – 4 November 2009 I will now open the poll so that those of you who need to leave early, can take the opportunity to vote by completing the voting section on the reverse of your yellow shareholder card and placing it in one of the ballot boxes near the exit
Slide 5: Chairman's Speech – Incentive plans and CEO departure
CHAIRMAN’S SPEECH – Annual General Meeting – 4 November 2009 customer satisfaction. In subsequent years, customer satisfaction measures will be part of the standard STI plan. From a Long Term Incentive – or LTI – perspective, again we have aimed to link performance with incentive payment. For person
Slide 6: Chairman's Speech – NBN
CHAIRMAN’S SPEECH – Annual General Meeting – 4 November 2009 Shareholders, this AGM comes at a critical time in the history of our nation, our industry, and our company. Australia is confronted by the interrelated challenges of globalisation, population and climate change. For personal use only We n
Slide 7: Chairman's Speech – NBN and proposed separation
CHAIRMAN’S SPEECH – Annual General Meeting – 4 November 2009 The point I am making, is that Telstra is a great Australian company with a strong track record of investing in the technologies needed to build a more connected Australia … .. and this should not be forgotten when we are debating the futu
Slide 8: Chairman's Speech – Impact of separation legislation
CHAIRMAN’S SPEECH – Annual General Meeting – 4 November 2009 Provide the ACCC with expanded powers unparalleled in any other industry – and those powers, it should be noted, are not needed for the NBN implementation; Destroy value for the 1.4 million Australian shareholders who own Telstra shares so
Slide 9: Chairman's Speech – Conclusion
CHAIRMAN’S SPEECH – Annual General Meeting – 4 November 2009 CONCLUSION In conclusion, let me say this: The NBN in and of itself will not change anything. For personal use only It could change the way we live and work in ways we cannot now imagine – if we get it right. However, the transformation ou
Slide 10: CEO Introduction
CEO’S SPEECH – Annual General Meeting – 4 November 2009 INTRODUCTION Thank you, Catherine. For personal use only Good morning. I want to begin by saying how pleased I am to be here for the first time to talk to you, the shareholders of Telstra, as CEO. As Catherine said, this is an important time fo
Slide 11: Demand and Telstra's role in the community
CEO’S SPEECH – Annual General Meeting – 4 November 2009 There are many challenges but the demand for our products and services remains strong ... for example: For personal use only The data on our world-class Next G mobile network is doubling every 8 months, The volume of data on our Next IP network
Slide 12: Telstra's capability and heritage
CEO’S SPEECH – Annual General Meeting – 4 November 2009 ...we have wired Australia with more than 6 million kilometres of fibre – enough to reach to the moon and back 8 times. For personal use only ...we have the largest and fastest integrated wireless and wireline broadband networks in the world wi
Slide 13: Strong Financial Results for 2009
CEO’S SPEECH – Annual General Meeting – 4 November 2009 STRONG FINANCIAL RESULTS FOR 2009 Let me now briefly turn to our financial results for last year before I talk For personal use only more about customer service. Four years ago we embarked on our transformation program – making a once-in-a-gene
Slide 14: Revenue mix and retail segment performance
CEO’S SPEECH – Annual General Meeting – 4 November 2009 Our mobile revenues represent 27% of our revenues and the PSTN only represents 25% – this is a significant change given our history as a fixed For personal use only network telecommunications company. Our retail segments also performed well. To
Slide 15: Telstra Strategy
CEO’S SPEECH – Annual General Meeting – 4 November 2009 TELSTRA STRATEGY 2009 was a strong year for Telstra. For personal use only But that was last year. We now need to look ahead. Our strategy is very simple – “It is about serving our customers better than anybody else”. At this time our company n
Slide 16: Satisfy the Customer
CEO’S SPEECH – Annual General Meeting – 4 November 2009 SATISFY THE CUSTOMER Let me now talk about our customer service strategy – satisfying the For personal use only needs of our customers. We have set a goal at Telstra: We want to have the best customer satisfaction rating in the industry within
Slide 17: Customer service and administration fee
CEO’S SPEECH – Annual General Meeting – 4 November 2009 Setting a company wide target for Customer Satisfaction as measured by the voice of the customer, Starting to re-engineer and simplify our core processes. For personal use only Closely aligned to customer service is corporate responsibility. I
Slide 18: Scrapping the administration fee
CEO’S SPEECH – Annual General Meeting – 4 November 2009 That is not consistent with my commitment to put customers at the heart of everything we do. For personal use only It‟s not the sort of company Telstra wants to be. That‟s why I want to confirm that we announced earlier today that the $2.20 adm
Slide 19: The Evolution of the Phone
CEO’S SPEECH – Annual General Meeting – 4 November 2009 This will take time – so please support us as we implement these changes. For personal use only THE EVOLUTION OF THE PHONE Let me now turn to innovation ... the first element of our strategy. As I said earlier, Telstra has a proud heritage – go
Slide 20: T-Hub
CEO’S SPEECH – Annual General Meeting – 4 November 2009 T-HUB T-Hub – which is designed to work exclusively with the Telstra network – reinvents the home phone. For personal use only In fact, T-Hub is much more than a telephone. It‟s all about making it easier for Australians to do what they want, w
Slide 21: NBN and Regulation
CEO’S SPEECH – Annual General Meeting – 4 November 2009 NBN AND REGULATION Catherine has already spoken to you about the National Broadband For personal use only Network and the proposed separation of Telstra. It is important to understand that much of our discussions at present are confidential and
Slide 22: Guidance
CEO’S SPEECH – Annual General Meeting – 4 November 2009 GUIDANCE Before I conclude, let me say a few words about our guidance. For personal use only I want to reiterate that the guidance for the year we provided in August – and outlined at Investor Day last week – still stands. We expect continued t
Slide 23: Conclusion
CEO’S SPEECH – Annual General Meeting – 4 November 2009 CONCLUSION In conclusion ... these are challenging times for our company, our For personal use only industry and our nation. A lot has happened in the last 6 months – and we still have significant work to complete in the coming months. We must
Slide 24: Closing remarks and thank you
CEO’S SPEECH – Annual General Meeting – 4 November 2009 Telstra has always been ... and always will be ... a great Australian company. For personal use only We must remain focused on our key priorities: Focused on serving the many communities we support around Australia, Focused on improving our cus