Servicenow, Inc. · NYSE:NOW
Servicenow — Investor Presentation (2020)
12 slides from Servicenow's investor presentation, 2020
Slide 1: Stand up a ServiceNow Center of Excellence and Innovation
Stand up a ServiceNow Center of Excellence and Innovation Customer Success Best Practices
Slide 2: Agenda
Agenda What is a ServiceNow® Center of Excellence and Innovation (CoEI)? Why should you invest in one? How should you structure a ServiceNow CoEI? What should you do next? 2 © 2020 ServiceNow, Inc. All Rights Reserved.
Slide 3: What is a ServiceNow Center of Excellence and Innovation?
What is a ServiceNow Center of Excellence and Innovation? A recommended organizational model for delivering strategic value that consolidates teams for CoEI Strategy Business Platform Innovation engagement architecture and delivery and support and removes the organizational seams that can slow down
Slide 4: Why invest in a ServiceNow CoEI?
Why invest in a ServiceNow CoEI? Improve your velocity by Improve strategic value Help business partners consolidating teams for by promoting workflows discover opportunities strategy, delivery, platform and experiences that cross for innovation through support, and innovation. organizational seams.
Slide 5: How should you structure your CoEI?
How should you structure your CoEI? CoEI functions: Strategy Business Platform Innovation engagement architecture and delivery and support • Roadmap oversight • Workflow design • Instance strategy • Opportunity Activities and • Value management • Demand • Deployment spotting deliverables: • Budget a
Slide 6: Bring enterprise value to life
Bring enterprise value to life Your innovation team discovers an opportunity to support frontline service workers with a mobile experience… …which the …the business …and the platform strategy team engagement and architecture and prioritizes in delivery team then support team the roadmap after suppor
Slide 7: Four best practice steps to stand up a CoEI
Four best practice steps to stand up a CoEI STEP 1 STEP 2 STEP 3 STEP 4 Set your Define your Define your Put your CoEI into foundations and engagement and resourcing operation. define your CoEI delivery model. model. structure. 7 © 2020 ServiceNow, Inc. All Rights Reserved.
Slide 8: Key takeaways
Key takeaways 1 2 3 Start with defining Aim at Set up your CoEI to CoEI activities and enterprise, be deliverables before not just IT, value. the go-to resource defining the for innovation organizational model. opportunities across business lines. 8 © 2020 ServiceNow, Inc. All Rights Reserved.
Slide 9: What should you do next?
What should you do next? Review the best practice materials available on the Customer Success Center: • Success Playbook • Success Insight – Operating model Discuss the value that a ServiceNow CoEI can deliver with your executive sponsor. Take steps to define a CoEI charter and structure that will d
Slide 10: Contact us with your questions:
Contact us with your questions: best.practices@servicenow.com http://www.servicenow.com/success 10 © 2020 ServiceNow, Inc. All Rights Reserved.
Slide 11: Thank you
servicenow. Thank you
Slide 12: Customer Success Best Practices
Customer Success Best Practices ServiceNow’s Best Practice Center of Excellence provides prescriptive, actionable advice to help you maximize the value of your ServiceNow investment. Definitive guidance Created and vetted Proven to help you on a breadth of by experts transform with topics confidence