Mercer Short Duration Fixed Income Fund Class Y-3 · NASDAQ:MSDYX
Mercer Short Duration Fixed Income Fund Class Y-3 — Mercer Marsh Benefits — Reshaping your Workforce for the New Retail Sector webinar (November 2020)
49 slides from Mercer Short Duration Fixed Income Fund Class Y-3's conference presentation, Nov 19, 2020
Slide 1: Reshaping your Workforce for the New Retail Sector
? *™ MERCER MARSH BENEFITS” welcome to Reshaping your Workforce for the New Retail Sector 19 November 2020
Slide 2: Our speakers for today
Our speakers for today 3 Ba Jordi Balsells Shirman Li Kimmie Chan Karen Tse Chief Strategy & Channels Principal Consultant - Director - Sales, Marketing & Sales Leader - Health MMB Officer & Board Member Compensation & Benefits Communications, and Consumer & Retail Mercer Hong Kong Desigual Mercer A
Slide 3: Agenda/Overview
Agenda/Overview 1. New Trend for Retail and Customer by Jordi Balsells, Chief Strategy & Channels Officer & Board Member at Desigual 2. What is the New Normal for Retail by Shirman Li, Principal Consultant - Compensation & Benefits, Mercer 3. Recruitment and Talent Trend by Kimmie Chan, Director - S
Slide 4: New Trend for Retail and Customer
New Trend for Retail and Customer
Slide 5: Desigual: Barcelona 1984
Slide 6: 2. Big impact on Business & retail globally
2. Big impact on Business & retail globally 6
Slide 7: Retail Trends
3. Retail Trends Less More More Better Trafic Omnichannel Experience Service 7
Slide 8: Retail Trends: Less Traffic
3. Retail Trends strategies - Online, safety, convenience - Focus in CR, ATV, UPT - CRM, data acquisition & loyalty programs - Brand building Less Trafic 8
Slide 9: Brand builders
Brand builders a “Davie > Ff cas \ Ly SX / q NN
Slide 10: Retail Trends: More Omnichannel
3. Retail Trends strategies - Omnichannel = comfort - Inspiration, content creators - Every purchase start in digital (mobile) & ends in any channel - Pick & pack, efficient one stock, ask me, … More Omnichannel - Last mile satisfaction & profit 10
Slide 11: Slide 11
Slide 12: Retail Trends: More Experience
3. Retail Trends strategies - Capacity to inspire, surprise, joy - Brands as content creators - 1 to 1 - Seamless experience More Experience 12
Slide 13: Life is awesome
Life is awesome
Slide 14: Retail Trends: Better Service
3. Retail Trends strategies - Where the customer is, as fast as possible - Virtual shopping & new ways of selling - AI vs Customer know how & personalization - Personal shopping Better - High tech tools Service 14
Slide 15: Ginza store (Tokyo)
Ginza store (Tokyo) - Opened May 2020 - https://virtualstoreginza.desigual.com/
Slide 16: Hybrid models: start digital, end omnichannel
- Hybrid models - Start digital, end omnichannel - Content creators & inspiration
Slide 17: Thank you!
THANK YO U! Jordi Balsells / Chief Strategy & Channels Officer / j.balsells@desigual.com
Slide 18: What is the New Normal for Retail
What is the New Normal for Retail
Slide 19: 2021 Retail Industry Pay Increase Forecast – Excluding Pay Freeze
2021 Retail Industry Pay Increase Forecast – Excluding Pay Freeze Median (P50) 8% 2021 - Total 2021 - Merit 7.4% 7.3% 7% 6.6% 6.1% 6% 6.6% 4.8% 6.3% 5% 5.8% 5.5% 4.2% 4.1% 4.1% 4% 3.5% 3.6% 4.5% 2.9% 2.9% 2.8% 2.8% 3% 3.9% 3.8% 3.3% 3.4% 2.2% 2% 3.0% 2.5% 2.6% 2.6% 2.6% 1% 1.7% 0% CN HK MO TW SG MY
Slide 20: 2021 Retail Industry Pay Increase Forecast – Including Pay Freeze
2021 Retail Industry Pay Increase Forecast – Including Pay Freeze Median (P50) 2021 - Total 2021 - Merit 8% 6.8% 6.9% 7% 6.2% 6.0% 6% 5% 4.6% 5.9% 5.8% 5.6% 4.0% 4.2% 4.1% 5.0% 4% 3.4% 3.4% 2.8% 2.8% 3.8% 4.0% 3% 3.7% 3.7% 2.6% 2.4% 3.0% 2.8% 1.8% 2% 2.5% 2.2% 2.3% 2.2% 1% 1.6% 0% CN HK MO TW SG MY
Slide 21: % of respondents having Pay Freeze in 2021
% of respondent having Pay Freeze (Zero Pay Increase) in 2021 CN HK MO TW SG MY TH ID PH VN IN KR JP AU NZ 2021F 6% 18% 14% 11% 10% 8% 6% - - 10% - 9% 11% 8% - 2020 16% 30% 29% 26% 24% 20% 15% - - 18% - 18% 9% 10% - 21 Source: Mercer 2020 Retail Industry Market Intelligence Survey (Oct 2020) Copyrig
Slide 22: Voluntary Attrition Rate – Company Overall
Voluntary Attrition Rate – Company Overall (Average) 2020 H1 Overall 2020E Overall 25% 20.9% 20% 18.2% 17.8% 16.9% 17.3% 16.7% 16.7% 16.4% 16.6% 16.2% 15.7% 15.3% 15.1% 15.1% 15% 9.9% 10% 11.6% 10.1% 9.6% 9.9% 9.4% 9.1% 9.2% 9.3% 9.3% 9.0% 8.7% 8.4% 8.4% 8.4% 5% 5.5% 0% CN HK MO TW SG MY TH ID PH VN
Slide 23: Voluntary Attrition Rate - Store and Office
Voluntary Attrition Rate - Store and Office (Average) 25% 2020E Store 2020E Office 20% 15% 10% 5% 0% CN HK MO TW SG MY TH ID PH VN IN KR JP AU NZ 2020H1 Store 2020H1 Office 2020E Store (Full Year Estimation) 2020E Office (Full Year Estimation) 2019E Store 31.9% 27.8% 33.9% 29.7% 27.5% 31.6% 32.5% --
Slide 24: Workforce Demand for 2021
Workforce Demand for 2021 Increase Maintain Decrease 100% 8% 8% 8% 10% 11% 90% 16% 16% 22% 21% 80% 49% 70% 43% 75% 75% 62% 51% 60% 68% 80% 90% 70% 50% 62% 100% 100% 100% 100% 65% 73% 78% 40% 30% 49% 51% 20% 38% 31% 10% 24% 25% 25% 17% 20% 20% 13% 11% 10% 6% 0% CN HK MO TW SG MY TH ID PH VN IN KR JP
Slide 25: Job families most difficult to hire/retain in APAC
Job families most difficult to hire/retain in APAC during the pandemic 14% of the organizations in APAC had Difficult to hire Difficult to retain difficulties in hiring employees in a certain Sales, Marketing & 38% 31% job family during the pandemic; while Product Management 16% Engineering & Scienc
Slide 26: Sales incentive policy adjustments due to COVID-19
of the organization adjusted or are considering adjusting their 19% sales incentive policy because of the COVID-19 pandemic For 37% of the organizations, all departments were affected by the sales policy adjustment Elements that organizations are looking to adjust in their sales incentive policy bec
Slide 27: Investment Priorities in the Next 18 Months
Investment Priorities in the Next 18 Months 100% 90% 86% 80% 74% 70% 61% 60% 57% 53% 50% 40% 30% 20% 10% 0% e-Commerce Digital Communications CRM Tools Retail in China Customer Experiences 27 Source: MAD Publications Copyright © 2020 Mercer (Hong Kong) Limited. All rights reserved.
Slide 28: China consumer trends: digitalization and competitive intensity
• Digitalization: Digital tools become increasingly popular solutions, expanding from B2C to B2B • Declining Global Exposure: Rising importance of domestic markets, technology, and capital • Rising Competitive Intensity: Technology and agility drive winners to capture the lion’s share of industry va
Slide 29: Actions you can take
Actions you can take: Keep a pulse on the market to ensure competitiveness The market is still moving, and disruption will drive new patterns as we move into 2021 Streamline merit planning and other compensation administration activities to stay agile Decisions are likely to be delayed or change Mak
Slide 30: Copyright © 2020 Mercer (Hong Kong) Limited. All rights reserved.
30 Copyright © 2020 Mercer (Hong Kong) Limited. All rights reserved.
Slide 31: APAC Retail Forum and Survey Offerings
APAC Retail Update / Quick Poll & HR APAC Retail Industry Extra Discount with Trends Sharing Metrics Networking Other Retail Offerings Retail Forum Meetings to Regular pulse surveys on Forum member organizations Discounted price for existing share industry trends and poll retail hot topics, covering
Slide 32: Recruitment and Talent Trend
Recruitment and Talent Trend
Slide 33: About Us
About Us Established in 1997 in Hong Kong, ConnectedGroup is a regional executive recruitment and search consultancy with broad coverage across a range of functional and industry specialisms, each serviced by dedicated teams. Our strategy is to continue to develop our offering as a 'big boutique' wh
Slide 34: Kimmie Chan
Kimmie has been in the search industry for almost ten years and with ConnectedGroup since 2015 to head the Consumer & Retail practice. She has progressed to additionally became the functional leader for Sales, Marketing and Communications across all key industry verticals. Prior to which she held co
Slide 35: Macro Impact on Talent Trend
Macro Impact on Talent Trend Overall global economic situation remains weak, i.e. Brexit, Trade War, US President election, etc. Uncertainty on how COVID-19 will evolve Social unrest from 2019 Government’s Employment Scheme subsidy (ESS) ends in November Hong Kong’s seasonally adjusted unemployment
Slide 36: Trend in the Retail Industry
Trend in the Retail Industry • Retail business in China has rebounded significantly since Q3 • Most brands have clearer business objectives on how they will tackle the new norm, i.e. digitalization • Positive news on how Brands partner with marketplaces starting November • APAC hubs split into sub-r
Slide 37: What's in Demand?
What’s in Demand? Jobs in Demand SALES eCommerce/ omni-channel Director Skillsets in Demand KOL/ Live streaming specialist Agility MARKETING Resilience Performance/ growth marketing Critical thinking CRM/ loyalty (domestic) Project management Growth mindset HR Organisation development Influential ma
Slide 38: Attract and Retain the Right Talent
Attract and Retain the Right Talent WHO • Recruit talent with the Digital Agility (right mindset and skillset) • Millennial and Gen Z WHAT • Talent in Demand ≠ Available Candidates • High unemployment rate vs. 80%+ job vacancies WHERE • Hiring without boundaries (through different channels and onlin
Slide 39: Thank you
Thank you For further information, please visit www.connectedgroup.com My email infohk@connectedgroup.com
Slide 40: Employee Benefit Benchmark in Retail Industry
Employee Benefit Benchmark in Retail Industry
Slide 41: Claims uncertainty: what are we projecting?
Claims uncertainty: what are we projecting? Country / Region 2019 Medical Trend 2019 estimated Rate Experienced' _ inflation rate? 9.7% 3.4% 2020 Projected Medical Trend Rate’ 9.5% 2020 forecast inflation rate? 2.6% 10.2% 1.9% 10.7% 14% 101% 2.9% 98% 3.0% Hong Kong 79% 2.9% 9.0% 2.0% India 9.5% 45%
Slide 42: Claims uncertainty: 2021 projected medical inflation in Hong Kong
Claims uncertainty: 2021 projected medical inflation in Hong Kong sepesen 2021 projected medical inflation 8 Insurer Hospitalization Outpatient ; AIA 9% 5% ; AXA 5% 5% : AA A Blue Cross a% 4% Bupa a 5% ° Blue Cross BUPA Generali © Hospitalization ow 2020median @ 2021 median Cigna 11% 11% crowns Gene
Slide 43: Claims uncertainty: looking ahead into 2021
Claims uncertainty: looking ahead into 2021 Rebound In elective diagnostics and treatments Delays Leading to greater need for care New claims Linked to remote working and COVID-19 specific claims On-going COVID-19 concerns Greater Usage of local private systems Increases _ tounitprices Exchange _ tx
Slide 44: Hong Kong Employee Health and Benefits Report 2020
Hong Kong Employee Health and Benefits Report 2020 2020 Hong Kong Employee Health and Benefits Survey Top 10 Industries 2?" MERCER MARSH BENEFITS Employee health and benefits report ¢ Over 284,300 employees Life A Consumer 1,640 Gov / NGO Hospitalit 3,378 Logistics Medical schemes Manufacturing Risk
Slide 45: How competitive are you compared to the market?
How competitive are you compared to the market? MMB Annual health and benefits survey 2020 2020 Class of scheme (All industries) Median Maximum Reimbursement Amounts 2020 Class of scheme (Retail & Wholesale) Benefits Average over ward, semi-private and private Average over ward, semi-private and pri
Slide 46: How competitive are you compared to the market?
How competitive are you compared to the market? MMB Annual health and benefits survey 2020 Median Maximum Reimbursement Amounts 2020 Class of scheme (All industries) 2020 Class of scheme (Retail & Wholesale) Benefits Average over ward, semi-private and private Average over ward, semi-private and pri
Slide 47: Got more questions? Contact our speakers.
Got more questions? Contact our speakers. @ & Jordi Balsells Shirman Li Kimmie Chan Karen Tse Chief Strategy & Channels Principal Consultant - Director - Sales, Marketing & Sales Leader - Health MMB Officer & Board Member Compensation & Benefits Communications, and Consumer & Retail Mercer Hong Kong
Slide 48: Slide 48
Slide 49: or otherwise provided, in whole or in part, to any other person or entity,
References to Mercer shall be construed to include Mercer LLC and/or its associated companies. © 2020 Mercer LLC. All rights reserved. This contains confidential and proprietary information of Mercer and is intended for the exclusive use of the parties to whom it was provided by Mercer. Its content