Equifax, Inc. · NYSE:EFX
Equifax — VINE EEVN Webinar (July 2025)
39 slides from Equifax's conference presentation, July 2025
Slide 1: Starting at 9-1-1: Connecting the Dots for Victims from Incident to Release
Starting at 9-1-1: Connecting the Dots for Victims from Incident to Release A TECHNOLOGY-DRIVEN, TRAUMA-INFORMED APPROACH PROPRIETARY
Slide 2: Thanks for Joining Our Webinar
Thanks for Joining Our Webinar Welcome! Questions? Recording Thank you for Please enter your questions This webinar is being joining our webinar. in the chat box on your recorded. You will receive an Stay tuned for more! screen at any point during email with a link to view the the presentation. reco
Slide 3: To Keep Our Lawyers Happy
To Keep Our Lawyers Happy The information provided herein is intended as general guidance and is not intended to convey specific legal advice. For a legal opinion, please consult your lawyer. This presentation is intended for the education and benefit of our customers and potential customers. This web
Slide 4: Today's Presenters
Today’s Presenters Melissa Hedge Shelly Danielson Director, Partner Marketing Product Manager Equifax Versaterm Karen Adams Chief Lance Spivey Manager, Training Programs, Victim Services St. Johns Police Department Equifax Arizona Cheston Newhall Sr. Director, Product - Public Safety Equifax PROPRIE
Slide 5: She was never notified
She was never notified PROPRIETARY
Slide 6: Agenda
AGENDA 1 Trauma-Informed Approaches Across the Victim Journey 2 Common Challenges Faced by Agencies Today 3 Enhanced End-to-End Victim Notification 4 3 A Conversation with Chief Lance Spivey 5 3 Q&A and Next Steps PROPRIETARY
Slide 7: Trauma-Informed Approaches Across the Victim Journey
Trauma-Informed Approaches Across the Victim Journey
Slide 8: The SAMHSA framework
The SAMHSA framework *Source: Substance Abuse and Mental Health Services Administration: Practical Guide for Implementing a Trauma-Informed Approach. SAMHSA Publication No. PEP23-06-05-005. Rockville, MD: National Mental Health and Substance Use Policy Laboratory. Substance Abuse and Mental Health S
Slide 9: Early, Middle, Later
Victims need resources that uniquely support each stage of the process. Early Middle Later SAFETY TRANSPARENCY EMPOWERMENT • Incident • Investigation • Disposition • Emergency Response • Arrest • Sentencing • Booking • Custody Status • Trial Activity • And Beyond PROPRIETARY
Slide 10: Early: Safety
Early SAFETY Technology features that support safety… • Establish safety as early as possible • Protect anonymity • Are confidential • Offer quick exits • Provide ready information PROPRIETARY
Slide 11: Early: Safety
Early SAFETY Products and services that support safety: • Consistent, timely notifications • Sensitivity-trained human support • Dedicated data and technology solutions PROPRIETARY
Slide 12: Middle: Transparency
Middle TRANSPARENCY Supporting transparency enables individuals to… • Stay informed • Take actions when necessary • Engage in the criminal justice process PROPRIETARY
Slide 13: Middle: Transparency
Middle TRANSPARENCY Products and services that support transparency: • Consistent, timely notifications • Sensitivity-trained human support • Dedicated data and technology solutions PROPRIETARY
Slide 14: Later: Empowerment
Later EMPOWERMENT Supporting empowerment enables victims to… • Take control of their situation • Leverage their own strengths • Reinforce self-worth • Rebuild optimism for the future • Ongoing impact, lasting support PROPRIETARY
Slide 15: Later: Empowerment
Later EMPOWERMENT Products and services that support empowerment: • Self-service access • Timely information • Connected systems • Services beyond law enforcement PROPRIETARY Proprietary
Slide 16: The triumph of empowerment: Anna Nasset
The triumph of empowerment Anna Nasset PROPRIETARY
Slide 17: Victims just need a little bit of peace of mind
“Victims just need a little bit of peace of mind to know that their offender is still in custody” • Sensitivity-trained Customer First Center • 24/7/365 in-house VINE team • Multilingual support Laura Greenwell | VSR Customer First Center PROPRIETARY
Slide 18: Working together across the criminal justice process
Working together across the criminal justice process PROPRIETARY
Slide 19: Common Challenges Faced by Agencies Today
Common Challenges Faced by Agencies Today
Slide 20: Common challenges faced by agencies today
Common challenges faced by agencies today • High call volumes and • Operational • Difficulty gathering workloads inefficiencies community feedback • Understaffing and high • Manual • Lack of community turnover processes involvement • Wavering employee morale PROPRIETARY
Slide 21: Poll Question #1
Poll Question #1 What is the biggest challenge your agency currently faces in keeping victims informed throughout the criminal justice process? Select one Select one: • Lack of integrated systems/data sharing • Resource constraints (staff time, budget, etc.) • Difficulty with timely communication • Mea
Slide 22: Enhanced End-to-End Victim Notification
Enhanced End-to-End Victim Notification Powered by VINE® and Versaterm CommunityConnect™ PROPRIETARY
Slide 23: Enhanced End-to-End Victim Notification
Enhanced End-to-End Victim Notification Powered by VINE® and Versaterm CommunityConnectTM PROPRIETARY
Slide 24: Versaterm CommunityConnect
Versaterm CommunityConnect™ 1 2 3 Connects Automatically Delivers them to with CAD/RMS generates text the crime victims and messages 9-1-1 callers and emails PROPRIETARY
Slide 25: Versaterm CommunityConnect: Patrol, Investigation, Insights
Versaterm CommunityConnect™ Acknowledge, update, and gather feedback from the victim Patrol Investigation Insights Serve your 9-1-1 and Communicate with your Gather and analyze non-emergency callers crime victims feedback from your callers and crime victims PROPRIETARY
Slide 26: Incident/Case Journey
Incident/Case Journey Incident 9-1-1 Call Event Case Created in Occurs Made Generated in RMS; Victim CAD Notified Once an event is cleared, a text gets sent to the CAD caller/RMS Victim/ Victim Updates Judicial Case Judicial Case Status RMS case closed; Victim to complete Updates Sent to Victim (Dete
Slide 27: Patrol
Patrol Provide immediate communication after an emergency call… • Acknowledge callers • Inform of delays • Provide information and resources PROPRIETARY
Slide 28: Investigation
Investigation Elevate victim care… • Acknowledge callers • Update victims on case details • Notify victims of arrests and court dates PROPRIETARY
Slide 29: Insights
Insights Measure and improve your community interactions… • Automate surveys • Customizable questions • Analyze via Spotlight dashboard PROPRIETARY
Slide 30: High survey response rates
High survey response rates provides policymakers with invaluable community sentiment data to inform data-driven safety initiatives. PROPRIETARY *Based on internal VINE/Versaterm metrics as of 7/15/25 (NY/FL/AZ)
Slide 31: Poll Question #2
Poll Question #2 To what extent does your agency currently use automated systems for victim notifications and communication? Select one: • Extensively (most notifications are automated) • Moderately (some aspects are automated) • Minimally (mostly manual) • Not at all PROPRIETARY
Slide 32: VINE Custody
Police Arrest Booking Occurs VINE Custody Registration Created Custody Status Updated Notification Sent PROPRIETARY
Slide 33: VINE simplifies status information and notifications
VINE simplifies status information and notifications A single solution for states, Empowering through a nationwide simplicity for victims network Timely and reliable information and 45+ states and regions use VINE Custody, with notification at critical points, informing victims additional networks avai
Slide 34: Seamless integration with the state's existing VINE system
Seamless integration with the state's existing VINE system, ensuring consistent and near real-time offender and case status notifications delivered without delay. PROPRIETARY *Based on internal VINE/Versaterm metrics as of 7/15/25 (NY/FL/AZ)
Slide 35: 613,000+ victim notifications
613,000+ victim notifications sent, with a low opt-out rate, exceeding national benchmarks for engagement. PROPRIETARY *Based on internal VINE/Versaterm metrics as of 7/15/25 (NY/FL/AZ)
Slide 36: Poll Question #3
Poll Question #3 Which aspect of victim notification and support is your agency most focused on improving in the next 12-18 months? Select one: • Real-time offender custody updates • Court date notifications • Protective order status updates • Automated communication (e.g., text/email) • Gathering vict
Slide 37: A Conversation with Chief Spivey
A Conversation with Chief Spivey
Slide 38: Q&A
Q&A Have a question? Enter it in the chat now!
Slide 39: Next Steps
Next Steps 1 SURVEY 2 CONTACT Complete the survey Want to talk to someone about through the webinar Enhanced End-to-End Victim console. Notification? Click on the “Want to Get In Touch” button on your webinar console or contact us at: vine.equifax.com/eevn PROPRIETARY