Slide 1: Earnings Presentation Cover Letter to Stock Exchanges
3rd February 2026 To: National Stock Exchange of India BSE Limited (Scrip Code: Limited (Scrip Code: FSL) 532809) Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex Mumbai - 400 001 Bandra (East), Mumbai - 400 051 Sub: Earnings Presentation We are en
Slide 2: Firstsource Solutions Earnings Presentation Q3FY26
Firstsource Solutions Earnings Presentation Q3FY26
Slide 3: Disclaimer
Disclaimer Certain statements in this presentation concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties
Slide 4: About Us
About Us Established in 2001 Part ofRP-Sanjiv Goenka Group Public listing in 2007 Since 2012 Specialized BPS partner Leader in chosen verticals Hyper-focused, domain-centric teams with cutting-edge tech, Banking & Financial Services, Healthcare, Communications, data, and analytics Media & Technology
Slide 5: We are a part of RP-Sanjiv Goenka Group
We are a part of RP-Sanjiv Goenka Group Too Yumm, a flavorful & better-for-you snacking India’s first fully integrated utility company, Group turnover of serving 4.7 Mn consumers across 7 locations Innovating in the personal care category through ~US$5 Bn* new-age brands Naturali and Within Beauty A
Slide 6: Our Verticals
Our Verticals BANKING & COMMUNICATION, DIVERSIFIED HEALTHCARE FINANCIAL SERVICES MEDIA & TECHNOLOGY INDUSTRIES US$343m* 33% US$348m* 33% US$226m* 21% US$132m* 13% 14 of Top 20 1 of Top 2 Mortgage lenders & servicers in the US 12 of Top 15 Health plans in the US Media companies in the UK 2 of Top 5 E
Slide 7: Our Leadership Team
Our Leadership Team Ritesh Idnani Dinesh Jain Vivek Sharma Rajiv Malhotra Matthew Barlow Scott Schrader MD & CEO Chief Financial Officer Head – CMT, BFS Head – Europe, Middle East Head - Healthcare Payer Head - Healthcare Provider and Emerging Geos & Africa Sohit Brahmawar Arjun Mitra Ashish Chawla
Slide 8: Performance Highlights Q3FY26
Performance Highlights Q3FY26
Slide 9: Performance Summary | Q3FY26
Performance Summary | Q3FY26 REVENUE EBIT ₹ 24,431 Million ₹ 2,915 Million (US$ 274 Million) (Margin 11.9%) YoY growth of 16.2% YoY growth of 24.9% YoY constant currency growth of 10.6% YoY margin expansion of 80bps QoQ constant currency growth of 4.6% QoQ margin expansion of 40bps PROFIT AFTER TAX
Slide 10: Performance Summary | 9MFY26
Performance Summary | 9MFY26 REVENUE EBIT ₹ 69,729 Million ₹ 8,078 Million (US$ 798 Million) (Margin 11.6%) YoY growth of 19.8% YoY growth of 26.5% YoY constant currency growth of 14.3% YoY margin expansion of 60bps PROFIT AFTER TAX EARNINGS PER SHARE (Diluted) ₹ 5,510 Million ₹ 7.81 (Margin 7.9%) p
Slide 11: Key Deal Wins | Q3FY26
Key Deal Wins | Q3FY26 • A leading on-demand manufacturing marketplace in the US selected us to provide account servicing and customer experience services. • We gained additional business from one of the largest communications and media companies in the UK for customer onboarding and account service
Slide 12: Employee Base | Q3FY26
Employee Base | Q3FY26 • Total headcount of 36,689 employees • QoQ net headcount increase of 692 • YoY net headcount addition of 2,545 Firstsource recognized among the Firstsource is Great Place To • TTM employee attrition at 27.4%* Top 25 India’s Best Workplaces Work® CertifiedTM for the second for
Slide 13: Awards & Recognitions | Q3FY26
Awards & Recognitions | Q3FY26 Firstsource recognized as ‘Leader’ & ‘Star Performer’ NelsonHall named Firstsource as ‘Leader’ in Banking NelsonHall named Firstsource a ‘Leader’ in CX in Banking Operations by Everest Group for GenAI and Process Automation Services Transformation Firstsource recognize
Slide 14: Awards & Recognitions | Q3FY26
Awards & Recognitions | Q3FY26 Firstsource Tops Professional Services Sector in S&P Global Sustainable1 FY25 ESG and CSA score of 87 Industry leading score on: • Privacy Protection • Information Security • Human Capital Management • Human Rights • Occupational Health & Safety Scored high on: • Busin
Slide 15: Our FY26 guidance
Our FY26 guidance 14.5-15.5%* Constant currency revenue growth *Includes 1.5% contribution from acquisitions of Pastdue Credit Solutions and TeleMedik 11.5-12.0% EBIT margin Copyright © 2026 Firstsource. All rights reserved. 14
Slide 16: Factsheet
DP firstsource’ Factsheet
Slide 17: Cons. IndAS financials | Profit & Loss Statement
Cons. IndAS financials | Profit & Loss Statement In ₹ million FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 FY25 Q1FY26 Q2FY26 Q3FY26 QoQ YoY Income from services 63,325 17,839 19,326 20,879 21,678 79,721 22,209 23,147 24,674 6.6% 18.2% Other operating income 37 72 (72) 145 (63) 82 (33) (25) (244) - - Revenue fr
Slide 18: Cons. IndAS financials | Balance Sheet
Cons. IndAS financials | Balance Sheet In ₹ million As on Mar 31, 2025 As on Dec 31, 2025 In ₹ million As on Mar 31, 2025 As on Dec 31, 2025 Assets Equity and liabilities Non-current assets Shareholder's Funds Fixed assets 3,254 3,271 Equity share capital 6,970 6,970 Right-of-use assets 9,126 8,824
Slide 19: Cons. IndAS financials | Cash Flow Statement
Cons. IndAS financials | Cash Flow Statement In ₹ million 9 Months ended Dec 31, 2024 9 Months ended Dec 31, 2025 Cash flow from operating activities Net profit before taxation and non-controlling interest 5,389 5,892 Depreciation and amortization 2,364 3,180 Finance costs (for borrowings & lease li
Slide 20: Operating Metrics | Q3FY26
Operating Metrices | Q3FY26 Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 Q1FY26 Q2FY26 Q3FY26 Banking & Financial Services 38.3% 37.3% 36.4% 34.4% 32.4% 33.4% 32.5% 33.2% 31.7% Revenue by Healthcare 33.5% 32.9% 35.7% 36.3% 34.0% 33.8% 33.4% 33.5% 32.1% Vertical Communications, Media & Tech 22.5% 23.6%
Slide 21: Annexure
DP firstsource’ Annexure
Slide 22: Financial performance snapshot | 9MFY26
Financial performance snapshot | 9MFY26 Revenue (in $ million) Revenue (in ₹ million) 18.5% 16.0% -5.7% 2.0% 23.3% 15.1% 23.9% 16.6% 1.7% 5.2% 25.9% 19.8% 17.9% 14.6% -1.1% 1.1% 22.6% 14.3% 79,803 944 69,729 63,362 60,223 59,212 798 795 765 750 50,780 685 40,986 578 FY20 FY21 FY22 FY23 FY24 FY25 9MF
Slide 23: Key performance indicators | 9MFY26
Key performance indicators | 9MFY26 Return on Equity (%) Return on Capital Employed (%) 17.8% 17.6% 17.6% 17.7% 16.3% 15.6% 15.4% 15.3% 14.5% 13.9% 13.4% 12.9% 12.3% 12.3% FY20 FY21 FY22 FY23 FY24 FY25 9MFY26* FY20 FY21 FY22 FY23 FY24 FY25 9MFY26* Cash Flow (in ₹ million) Debt Position (in ₹ million
Slide 24: Creating strong shareholder returns
Strategy refresh & impact Creating strong shareholder returns Stock performance: Last 5 years^ Total Shareholder Return^ NSE: FSL | BSE: 532809 | Reuters: FISO.BO| Bloomberg: FSOL:IN -6% Share price return Market Capitalisation: US$2.4bn 1 Year return 1% Dividend yield Average daily trading volume (
Slide 25: Firstsource company description and website
Firstsource is a specialized global leader providing business process services and an RP-Sanjiv Goenka Group company. Spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries, we ‘make it happen’ for