Commonwealth Bank Of Australia — FY2003 Earnings Presentation

7 slides from Commonwealth Bank Of Australia's earnings presentation, Aug 20, 2003

Slide 1: Full Year Results – 30 June 2003: Presentation to Analysts
Full Year Results —- 30 June 2003 Presentation to Analysts David Murray 20 August 2003 vww.commbank.com.au Conmonwealth 2ark —: ,
Slide 2: Disclaimer
Disclaimer The material that follows is a presentation of general background information about the Bank’s activities current at the date of the presentation, 20 August 2003. It is information given in summary form and does not purport to be complete. It is not intended to be relied upon as advice to
Slide 3: Outlook
Outlook « Operating Environment = Australian economy reasonably resilient but remains dependent on US recovery Positive signs emerging Significant potential financial imbalances from US deficits » Financial Services Industry « Highly competitive « Environment of reducing margins » Possible slowing o
Slide 4: Outlook
Outlook « Customer Need Convenient and informed access to financial services « Bank’s Positioning Conthorweslthiak <p 4
Slide 5: Value Creation Phases
Value Creation Phases Conthormweslthiak jy 5
Slide 6: Customer service culture, the next transformation
Customer service culture, the next transformation Customer Service through Engaged People supported by Simple Processes Conthorweslthik <9 6
Slide 7: Full Year Results – 30 June 2003: Presentation to Analysts
Full Year Results —- 30 June 2003 Presentation to Analysts David Murray 20 August 2003 vww.commbank.com.au Conmonwealth 2ark —: ,