Slide 1: Singtel Investor Day 2018 Consumer Singapore
Singtel Investor Day 2018 Consumer Singapore Yuen Kuan Moon CEO Consumer Singapore
Slide 2: Strategic Focus Areas
Strategic Focus Areas Drive telco Excite our Safeguard our industry growth customers core and drive by offering and fulfil our new growth higher value employees services Digitise our core to engage customers better ▪ Almost all government services in Singapore to go digital by 2023 ▪ Opportunity to
Slide 3: Provide mobile data to enable customer's content rich lifestyles
Provide mobile data to enable customer’s content rich lifestyles Bigger Data Offers for customers to access enhanced content Average monthly usage per postpaid subscriber 4.2GB 3.5GB 2.4GB Q4FY16 Q4FY17 Q4FY18 Mobile Data Revenue CAGR Exciting exclusive phone launches 16% Google Pixel 2XL Razer Phon
Slide 4: Excite customers with digital business
Excite customers with digital business Singtel Music continues to bring customers closer to live events Our customers get access to priority sales 4
Slide 5: Exciting services to support our customers' digital lifestyle
Exciting services to support our customers’ digital lifestyle Dash - 1st to support SG QR, in line with government vision of convenient cashless payments Magzter Gold - premium content at lowest subscription rates with no data charges Pay on buses, trains and taxis Tap and pay at >20,000 locations O
Slide 6: Best roaming coverage at affordable rates
Best roaming coverage at affordable rates $12 for 9 Australia • Brunei • Cambodia • Indonesia • Laos • destinations Malaysia • New Zealand • Philippines • Thailand $20 for 18 [+] China • Hong Kong • India • Japan • Macau • destinations Myanmar • South Korea • Taiwan • Vietnam [+] Austria, Bangladesh
Slide 7: Drive broadband user experience with WiFi mesh & value-added services
Drive broadband user experience with WiFi mesh & value-added services Improved broadband in-home coverage with WiFi Mesh Providing end-to-end fibre service to customer’s home Samsung Askey Connect Home Airties Value-added services for the home Qustodio Parental Control 7
Slide 8: One app for everything connected
One app for everything connected Capture growth of connected consumer devices connected personal and smart home connected healthcare watches asset trackers devices and wellness devices “ ” 84 8
Slide 9: Digitising core operating model – driving productivity & better customer experience
Digitising core operating model – driving productivity & better customer experience Monthly active app users (‘k)1 % of online sales transactions2 My Singtel users 21% 929 931 20% 877 840 18% 17% Q1FY18 Q2FY18 Q3FY18 Q4FY18 % of self-help transactions2,3 57% 55% 51% Q1FY18 Q2FY18 Q3FY18 Q4FY18 50% 1
Slide 10: Enable a broad digital experience via My Singtel App
Enable a broad digital experience via My Singtel App Enquiry Transactional Troubleshooting Rewards Contact Us Local usage display Roaming plan Internet Display eligible Message Us purchase connectivity test vouchers Data usage Network feedback breakdown Manage My add-ons Troublesho
Slide 11: Digital first for prepaid customers with hi!App & Retailer App
Digital first for prepaid customers with hi!App & Retailer App Retailer App has halved average transaction time for customers New User Interface Fuss Free Selling 1 2 Tip: Slide the menu away, or tap anywhere outside of the menu to hide it Query Interface Product Menu Select your Reply “1” to Select
Slide 12: Transform flagship Comcentre shop into an intelligent store
Transform flagship Comcentre shop into an intelligent store Transformation award for Telecommunications at Singapore Business Review Listed Companies Awards Smart innovative experience • Personalised eQueue • Instant buy with QR code • Interactive touch wall • Café zone with vending kiosks • Live Vi
Slide 13: Evolve our chat bot Shirley using AI, to better serve customers
Evolve our chat bot Shirley using AI, to better serve customers Shirley on Singtel Website Shirley on Message Us Handles Complex Question Provide relevant answer to question with multiple keywords Understands Context Recognise question context instead of picking up keywords only Richer Presentation
Slide 14: Empower our customers Any Time, Anywhere, Any Mode
Empower our customers Any Time, Anywhere, Any Mode Online Offline Offline Online Offline Online Omni-channel Offline Omni-channel Online Fully integrated Omni-channel omni-channel Any Time, Anywhere, Any Mode Create an effortless customer experience • Boost productivity through Differentiate through
Slide 15: Q&A
Q&A 15
Slide 16: Disclaimer
Disclaimer: This material that follows is a presentation of general background information about Singtel’s activities current at the date of the presentation. The information contained in this document is intended only for use during the presentation and should not be disseminated or distributed to