Open Text Corporation · TSX:OTEX
Open Text — Investor Day (November 2012)
48 slides from Open Text's investor day presentation, Nov 14, 2012
Slide 1: Financial Analyst Day
Financial Analyst Day Mark J. Barrenechea President and CEO November 14, 2012 Copyright © OpenText Corporation. All rights reserved.
Slide 2: Disclaimer
Disclaimer Certain statements in this presentation constitute forward-looking statements or forward-looking information within the meaning of applicable securities laws (“forward-looking statements”). Such forward-looking statements involve known and unknown risks, uncertainties and other factors th
Slide 3: Speaker Agenda
Speaker Agenda Mark J. Barrenechea, President and CEO Muhi Majzoub, SVP Engineering and Gary Weiss – SVP Portfolio Group Walter Köhler, SVP Worldwide Professional Services James McGourlay, SVP Global Customer Service Customer Guests Lunch and Casual Q/A
Slide 4: OpenText Enterprise World Update
OpenText Enterprise World Update Strategy is working: EIM Business model is working Building Distribution CY13 product cycle Trusted, profitable, EIM professional services organization Global customer delivery
Slide 5: Information is Power
Information is Power Unstructured Enterprise Information Discover. Connect. Capture. Digitize. Control Content Extract Value Provide Insight Build Apps Records Management ERP, CRM Share Cases Classification SCM, PLM Social Contracts Metadata Email Search Customers Security Other Repositories Intelli
Slide 6: Follow the Information. Build Applications. Unlock Value.
Follow the Information. Build Applications. Unlock Value. Suppliers Employees Customers Assets Volume Volume Volume Volume Orders Recruiting Correspondence Physical or Digital Invoices Retention /Advancement History/Transactions Acquisitions to Disposition Materials & Returns Retirement Install Base
Slide 7: Enterprise Information Management
Enterprise Information Management Unleashing the Power of Information Information Exchange Fax and Document Distribution CEM Cloud based File Sharing Web Content Management Capture and Recognition Customer Communication Management Managed File Transfer Media Management Data Integration Social Commun
Slide 8: Enterprise Information Management: New Product Releases
Enterprise Information Management New Product Releases ECM BPM CEM IX Discovery CS SP2 Provision 9.1 Tempo Social SecureMessaging InfoFusion Tempo Box Case360 8.5 Capture Archive XX 11.3 Media 7.2 Archive BPM Mobile WEM and 1.0 Portal 8.5 8
Slide 9: An Information Access Platform
An Information Access Platform Gain Access Search & Discover Enrich MetaData Single Sign on Move information 9
Slide 10: Development Platform and Tools
Development Platform and Tools HTML 5 Oclipse Enable HTML5 New Eclipse plugin applications to for CS be developed on development standard APIs Provision Develop Process and Wave Architecture for your enterprise Single Development environment for Mobile Platforms InfoFusion Develop interfaces Applica
Slide 11: Mobile. Social. Cloud.
OPENTEXT Mobile . social. Cloud.
Slide 12: Mobile
Mobile Wave Everywhere BPM Exceed Tempo
Slide 13: Social
Social OpenText OpenText Tempo Box Tempo Social 13
Slide 14: Cloud
OPENTEXT Cloud «© B2B integration Svcs B Tempo Social eagaag BPM/Platform Hosting 4 e BPM/Repository Management | o Secure Messaging InfoFusion Data Security & Platform . ay Compliance Mobile — Social— Cloud and On Premise 14
Slide 15: OpenText Enterprise World Update
OpenText Enterprise World Update Strategy is working: EIM Business model is working Building Distribution CY13 product cycle Trusted, profitable, EIM professional services organization Global customer delivery
Slide 16: Enterprise Information Management: Next Generation of Enterprise Software
Enterprise Information Management Next Generation of Enterprise Software Innovations
Slide 17: OpenText Cloud Strategy
OpenText Cloud Strategy Muhi Majzoub, SVP Engineering Gary Weiss, SVP Portfolio Group November 14, 2012 Copyright © OpenText Corporation. All rights reserved.
Slide 18: Market Trends, Key Technology Trends, Cloud Requirements
Market Trends Key Technology Trends - Infrastructure consolidation to save costs - New Applications being built driven by Big Data, Mobile and Social - EIM Applications being designed to unleash the power of information Cloud Requirements - Global Delivery - Easy of use - Speed of “feature” deployme
Slide 19: OpenText Cloud: Mission
OpenText Cloud: Mission Provide OpenText’s Enterprise Information Management (EIM) Software to any customer or partner, anywhere in the world, through the internet 21,000 Customers. 2 Million End Users. 2 Billion Transactions. Global Delivery. Secure. Enterprise Grade. Social. COPYRIGHT © 2012 OPEN
Slide 20: The OpenText Cloud
The OpenText Cloud Collaboration Services Information Hosting Exchange Services Services Infrastructure Services COPYRIGHT © 2012 OPEN TEXT CORPORATION. ALL RIGHTS RESERVED. 20
Slide 21: Infrastructure Services: Global Delivery Model
Infrastructure Services: Global Delivery Model COPYRIGHT © 2012 OPEN TEXT CORPORATION. ALL RIGHTS RESERVED. 21
Slide 22: The OpenText Cloud
The OpenText Cloud COPYRIGHT © 2012 OPEN TEXT CORPORATION. ALL RIGHTS RESERVED. 22
Slide 23: Collaboration Services
Collaboration Services Tempo Tempo Box Social Common Infrastructure Services COPYRIGHT © 2012 OPEN TEXT CORPORATION. ALL RIGHTS RESERVED. 23
Slide 24: Collaboration Services
Collaboration Services COPYRIGHT © 2012 OPEN TEXT CORPORATION. ALL RIGHTS RESERVED. 24
Slide 25: Hosting Services
Hosting Services ECM BPM CEM Archive Common Infrastructure Services COPYRIGHT © 2012 OPEN TEXT CORPORATION. ALL RIGHTS RESERVED. 25
Slide 26: Hosting Services
Hosting Services COPYRIGHT COPYRIGHT© © 2012 2012 OPEN OPEN TEXT TEXT CORPORATION. CORPORATION. ALL ALL RIGHTS RIGHTS RESERVED. RESERVED. 26
Slide 27: Current State
Current State COPYRIGHT © 2012 OPEN TEXT CORPORATION. ALL RIGHTS RESERVED. 27
Slide 28: Our vision of Information Exchange
Our vision of Information Exchange Information Exchange COPYRIGHT © 2012 OPEN TEXT CORPORATION. ALL RIGHTS RESERVED. 28
Slide 29: Our vision of Information Exchange
Our vision of Information Exchange Information Exchange COPYRIGHT © 2012 OPEN TEXT CORPORATION. ALL RIGHTS RESERVED. 29
Slide 30: Information Exchange Services
Information Exchange Services Common Infrastructure Services COPYRIGHT © 2012 OPEN TEXT CORPORATION. ALL RIGHTS RESERVED. 30
Slide 31: Some IX Services Cloud Customers
Some IX Services Cloud Customers COPYRIGHT © 2012 OPEN TEXT CORPORATION. ALL RIGHTS RESERVED. 31
Slide 32: OpenText Cloud: Mission
OpenText Cloud: Mission Provide OpenText’s Enterprise Information Management (EIM) Software to any customer or partner, anywhere in the world, through the internet 21,000 Customers. 2 Million End Users. 2 Billion Transactions. Global Delivery. Secure. Enterprise Grade. Social. COPYRIGHT © 2012 OPEN
Slide 33: The OpenText Cloud in Action: Demonstration
The OpenText Cloud in Action Demonstration COPYRIGHT COPYRIGHT© © 2012 2012 OPEN OPEN TEXT TEXT CORPORATION. CORPORATION. ALL ALL RIGHTS RIGHTS RESERVED. RESERVED. 33
Slide 34: WW Professional Services
WW Professional Services Walter Köhler SVP Professional Services November 14, 2012 Copyright © OpenText Corporation. All rights reserved.
Slide 35: Some Facts
Some Facts FY10 FY11 FY12 Revenue (thousand USD) 166,497 203,560 257,186 YoY Growth 18.2% 20.9% GAAP based Gross Margin 18.7% 17.5% 20.3% 1.000 Staff The Largest EIM Focused PS Organization Worldwide 35
Slide 36: A Complete Offering
A Complete Offering Strategy Consulting Based on OT EIM Methodology / Information Reference Model Design / Blueprinting Based on Best Practices by Industry / Solution Implementation Following Industry Standards (Prince, ITIL, …) Change Mgmt / Training Organizational Change is a Key Success Factor fo
Slide 37: Our Mission
Our Mission OpenText Professional Services exists to help our customers derive value from their OpenText investment in a fast, cost-effective and predictable way. We provide a holistic approach to Enterprise Information Management based on a global set of proven methodologies, tools, and offerings t
Slide 38: Plan Your Information Journey. Mind the Gap
Plan Your Information Journey. Mind the Gap 38
Slide 39: Customer Examples
Customer Examples 5 years of continuous PS Customer has EIM vision engagement and Strategy Minimum 5 PS staff on-site 3 years of continuous PS at any time work Solutions implemented Global Rollout across all DM/RM continents E-Mail Management Solutions implemented SAP Integration Communities of Prac
Slide 40: Why OpenText Professional Services?
Why OpenText Professional Services? Guidance and Leadership for Strategic EIM Initiatives Value and ROI driven Consulting Approach Thousands of Years Experience in Implementing OpenText Products and Solutions Direct Communication to R&D and Product Management Keeps Customers aligned with Roadmap Lev
Slide 41: WW Customer Support
WW Customer Support Global Customer Service James McGourlay, SVP Global Customer Service November 2012 Copyright © OpenText Corporation. All rights reserved.
Slide 42: Global Operations
Global Operations Reading, GB Ottawa, ON Munich, DE Columbus, OH Waterloo ON Tuscon, AZ Tokyo, JA Austin, TX. Tallhassee, FL Sydney, AU. ~800 dedicated Customer Service employees 42
Slide 43: Customer Service Performance
Customer Service Performance 43
Slide 44: FY12: By the numbers
OPENTEXT FY12: By the numbers 120,750 is the total number of Customers and Partners that we support 186,096 is the total number of tickets opened in FY12 2.4 million interactions with customers in FY12
Slide 45: Support Programs
Support Programs Software 24x7 Maintenance Restore and Support
Slide 46: OpenText Support Contributes to Successful ECM Deployment for Hatch
OPENTEXT ™ OpenText Support Contributes to Z HATCH Successful ECM Deployment for Hatch “Customer service is a key differentiator for almost any business and OpenText continues to demonstrate its commitment to that core value” Simon Williams, Global Practice Director - IT Service Delivery at Hatch J.
Slide 47: Customer Success Stories
Customer Success Stories PORZIO BROMBERG&NEWMAN PC. ATTORNEYS AT LAW “We found them to be very open, found the support organization to be very good, and we've been very pleased with OT” Paul Wittekind — Director of IT Services, Bromberg & Newman OPENTEXT Click to watch the video Buchanan Ingersoll 4
Slide 48: Unleashing the Power of Information
Unleashing the Power of Information