Telkom Sa Soc Ltd. · JSE:TKG

Telkom Sa Soc — Investor Day (August 2014)

11 slides from Telkom Sa Soc's investor day presentation, Aug 4, 2014

  1. Slide 1: 2014 Investor Day

    2014 Investor Day 04 August 2014

  2. Slide 2: Introduction

    INTRODUCTION Sipho Maseko, Group Chief Executive 01

  3. Slide 3: Agenda

    Agenda 09:00 Introduction 09:30 Wholesale and Networks 10:30 Tea 11:00 Telkom Retail 12:00 Lunch 13:00 Telkom Consumer 14:00 Procurement, Property and Supply chain 15:00 IT 15:30 Marketing (and Brand) 3

  4. Slide 4: Four challenges facing our company

    Four challenges facing our company 01 Fixed market decline Increased operating 1 2 expenses 3 4 Threats to core fixed Performance below business that of peers 4

  5. Slide 5: Telkom's turnaround underpinned by two objectives

    Telkom’s turnaround underpinned by two objectives 01 1. Reposition the business to achieve commercial sustainability  Implement efficiency drive  Generate sustainable revenue streams 2. Fulfil a broader role in transforming the South African economy 5

  6. Slide 6: Realising our strategy will involve focus and discipline in executing

    Realising our strategy will involve focus and discipline in executing 01 Seamlessly connecting South Africans to a better life  Centre of the digital home  Lead in business, enterprise and government  Pre-eminent in wholesale Enabled by:  People & organisational capabilities  An invincible netw

  7. Slide 7: Our turnaround must be guided by wise choices

    Our turnaround must be guided by wise choices 01 Quick wins = confidence Customer first Sustained wins = long-term success Turnaround Build adjacencies Focus on through partnerships, fixed connectivity - alliances, mergers our core product and acquisitions 7

  8. Slide 8: Key features of the business landscape thus far

    Key features of the business landscape thus far 01 Challenges: Wins:  Voice revenue under pressure  Continued cost reductions  Data revenue is a challenge  Mobile growth  Lower margins  Focus on cash flow  Improving customer service  Good performance in equity market  Complying with Settlem

  9. Slide 9: Customer experience improvement a priority

    Customer experience improvement a priority 01 "On a scale 0-10, how likely is it that you would Extremely recommend our company to a friend or colleague?" Extremely likely unlikely 9 - 10 7-8 0-6 Promoters Passives Detractors  Loyal customers  Got what they asked for but  Dissatisfied by their ex

  10. Slide 10: The Winning Formula

    Our brand promise 01 The Winning Formula: One Telkom Product Advantage Invincible Network Superior Customer Service 10

  11. Slide 11: Staff restructuring: Fit For The Future

    Staff restructuring: Fit For The Future 01 Objectives  Flatten / delayer managerial and specialist level  Bring leadership closer to customer  Lower human capital cost  Improve financial performance 11

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