Spark New Zealand Limited · NZX:SPK
Spark New Zealand — Shareholder Meeting (November 2018)
19 slides from Spark New Zealand's shareholder meeting presentation, Nov 2, 2018
Slide 1: Chair's Address
For personal use only CHAIR’S ADDRESS
Slide 2: Progress in FY18, Big Trends and How We're Responding
PROGRESS BIG TRENDS For personal use only IN FY18 Insatiable demand for services Customers want more for less Decline in legacy businesses HOW WE’RE RESPONDING Focus on growth areas: mobile, cloud, security Future technologies Reducing cost while improving customer experience
Slide 3: A Bit About Agile
A BIT ABOUT For personal use only AGILE TOP-DOWN HIERARCHY AGILE Leadership ‘Boxes and lines’ provides direction less important, and enables action everyone is a ‘doer’ Quick changes, Teams built around flexible resources e2e accountability
Slide 4: Why This Big Change?
WHY THIS BIG For personal use only CHANGE? Speed to market Customer centricity Employee engagement
Slide 5: Spark Plan: Purpose, 3 Year Goals, Foundations
* Spark Cy PLAN ~ OUR PURPOSE AWHINATIA N TOA O AOTEAROA KIA MATOM ITE AO MATIHIKO OUR 3 YEAR GOALS OUR FOUNDATIONS >+30 NPS ON EVERY MEASURE RECOGNISED NZ SUSTAINABILITY LEADER. For personalluise onl
Slide 6: Our Purpose
For personalguise only AWHINATIA NGA TANGATA KATOA O AOTEAROA KIA MATOMATO TE TIPU I TE AO MATIHIKO
Slide 7: Our 3 Year Goals
For personalguise only > +30 NPS ON EVERY MEASURE OUR 3 YEAR GOALS RECOGNISED NZ SUSTAINABILITY LEADER
Slide 8: Our Strategic Pillars
—J OUR STRATEGIC PILLARS -—— Aju SSMaeUOSIOC 10)
Slide 9: Our Foundations
OUR FOUNDATIONS di Aju SSMaeUOSIOC 10)
Slide 10: To Help All of New Zealand Win Big in a Digital World
For personal use only TO HELP ALL OF NEW ZEALAND WIN BIG IN A DIGITAL WORLD
Slide 11: Managing Director's Review
MANAGING For personal use only DIRECTOR’S REVIEW
Slide 12: The 5G Revolution
For personal use only THE 5G REVOLUTION
Slide 13: The Pathway to 5G
THE PATHWAY Spark network timeline For personal use only TO 5G
Slide 14: Decisions on Spectrum Needed
DECISIONS Potential 5G bands identified by government For personal use only ON SPECTRUM NEEDED
Slide 15: Transforming the Digital Experience
TRANSFORMING THE For personal use only DIGITAL EXPERIENCE 1,250,000(24%) 750,000+ 6,000+ Year on year reduction Virtual assistant chat Business customers of calls into consumer interactions since launch using “walk me” self- contact centres in August 2017 service tutorials +6pts 77% Increase in cons
Slide 16: The Bot Squad
THE BOT Hi, my name is Pluto! I For personal use only take care of public WiFi SQUAD fault resolution Hi, my name is FibreBot. I log managed customer orders with fibre companies Hi, my name is Verity. I look after Server Security patching
Slide 17: Exponential Speed of Change
For personal use only EXPONENTIAL SPEED OF CHANGE
Slide 18: Spark People Are Leading the Way
SPARK PEOPLE ARE For personal use only LEADING THE WAY
Slide 19: The Future for Spark
For personal use only THE FUTURE FOR SPARK
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