Slide 1: Cover letter to stock exchanges
28th April 2025 To: National Stock Exchange of India BSE Limited (Scrip Code: Limited (Scrip Code: FSL) 532809) Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex Mumbai - 400 001 Bandra (East), Mumbai - 400 051 Sub: Earnings Presentation We are encl
Slide 2: Earnings Presentation Q4FY25
EARNINGS PRESENTATION Q4FY25
Slide 3: Disclaimer
Disclaimer Certain statements in this presentation concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties
Slide 4: About Us
About Us Established in 2001 Specialized BPS partner Hyper-focused, domain-centric teams with cutting-edge tech, Public listing in 2007 data, and analytics 200+ global clients# including 34,651* Firstsourcers Several Fortune 500, FTSE 100 and ASX200 companies Across US, UK, India, Philippines, South
Slide 5: Part of RP-Sanjiv Goenka Group
Part of RP-Sanjiv Goenka Group Too Yumm is a rapidly growing snack brand, Committed to powering millions of Indian homes and captivating consumers with its flavorful and better-for- businesses with reliable electricity through its you snacking Group turnover of generation and distribution services P
Slide 6: Our Verticals
Our Verticals 15 of Top 20 Mortgage lenders in the US 6 of Top 10 Banking & Communications, Media Credit card issuers in the US Financial Services & Technology 3 of Top 6 • Asset Finance • Streaming Services, Cable TV Retail banks in the UK • Credit Cards • Broadband & Telephony 1,000+ • Mortgages •
Slide 7: Our Leadership Team
Our Leadership Team Ritesh Idnani Dinesh Jain Sohit Brahmawar Aftab Javed Aniket Maindarkar Hasit Trivedi MD & CEO Chief Financial Officer Chief Operating Officer Chief Human Resources Chief Marketing Officer Chief Digital & AI Officer Officer Vivek Sharma Venkatgiri Vandali Rajiv Malhotra Arjun Mit
Slide 8: Performance Highlights | Q4FY25
Performance Highlights | Q4FY25 Copyright © 2025 Firstsource. All rights reserved. 7
Slide 9: Performance Summary | Q4FY25
Performance Summary | Q4FY25 REVENUE EBIT ₹ 21,615 Million ₹ 2,422 Million (US$ 250 Million) (Margin 11.2%) YoY growth of 29.4% YoY growth of 32.4% YoY constant currency growth of 25.0% YoY margin expansion of 20bps QoQ constant currency growth of 2.1% QoQ margin expansion of 10bps PROFIT AFTER TAX
Slide 10: Performance Summary | FY25
Performance Summary | FY25 REVENUE EBIT ₹ 79,803 Million ₹ 8,806 Million (US$ 944 Million) (Margin 11.0%) YoY growth of 25.9% YoY growth of 26.5% YoY constant currency growth of 22.6% YoY margin flat PROFIT AFTER TAX EARNINGS PER SHARE (Diluted) ₹ 5,945 Million ₹ 8.42 (Margin 7.4%) per share YoY gro
Slide 11: Key Deal Wins | Q4FY25
Key Deal Wins | Q4FY25 • Secured a multi-year BPaaS deal from a leading managed care provider in North America, a new logo for us • Selected by a global leader in financial technology solutions in the US for CX services • Won business from a trusted provider of employee benefits and pensions adminis
Slide 12: Employee Base | Q4FY25
Employee Base | Q4FY25 • Total headcount of 34,651 employees • QoQ net headcount addition of 507 Recognized among the Top50 India’s Best Workplaces • YoY net headcount addition of 6,711 'Building a Culture of Innovation by All - 2025’ (Large Category) • TTM employee attrition at 29.8% by Great Place
Slide 13: Awards & Recognitions | Q4FY25
Awards & Recognitions | Q4FY25 Firstsource recognized as an ‘Industry Mover’ and in Top 5% of S&P Global CSA score; Included in S&P Sustainability Yearbook, for second consecutive year Firstsource rated a ‘B’ in the CDP Climate Change disclosure Firstsource recognized as 2025 ‘Front Runners’ in Gene
Slide 14: Business Outlook | FY26
Business Outlook | FY26 12-15% 11.25-12.0% constant currency EBIT margin revenue growth Copyright © 2025 Firstsource. All rights reserved. 13
Slide 15: Factsheet
Factsheet Copyright © 2025 Firstsource. All rights reserved. 14
Slide 16: Cons. IndAS financials | Profit & Loss Statement
Cons. IndAS financials | Profit & Loss Statement In ₹ million Q4FY24 FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 QoQ YoY FY25 YoY Income from services 16,693 63,325 17,839 19,326 20,879 21,678 3.8% 29.9% 79,721 25.9% Other operating income 12 37 72 (72) 145 (63) - - 82 121.1% Revenue from operations 16,705 63,
Slide 17: Cons. IndAS financials | Balance Sheet
Cons. IndAS financials | Balance Sheet In ₹ million As on 31-Mar-24 As on 31-Mar-25 In ₹ million As on 31-Mar-24 As on 31-Mar-25 Assets Equity and liabilities Non-current assets Shareholder's Funds Fixed assets 2,461 4,502 Equity share capital 6,970 6,970 Right-of-use assets 6,355 9,126 Reserve and
Slide 18: Cons. IndAS financials | Cash Flow Statement
Cons. IndAS financials | Cash Flow Statement In ₹ million Year ended Mar 31, 2024 Year ended Mar 31, 2025 Cash flow from operating activities Net profit before taxation and non controlling interest 6,297 7,407 Depreciation and amortization 2,602 3,270 Finance costs (for borrowing & lease liabilities
Slide 19: Operating Metrices | Q4FY25
Operating Metrices | Q4FY25 Q4FY23 Q1FY24 Q2FY24 Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 Banking & Financial Services 40.3% 40.8% 40.8% 38.3% 37.3% 36.4% 34.4% 32.4% 33.4% Revenue by Healthcare 33.2% 32.6% 32.7% 33.5% 32.9% 35.7% 36.3% 34.0% 33.8% Vertical Communications, Media & Tech 22.3% 21.8%
Slide 20: Annexure
Annexure Copyright © 2025 Firstsource. All rights reserved. 19
Slide 21: Financial performance snapshot | FY25
Financial performance snapshot | FY25 Revenue (in $ million) Revenue (in ₹ million) 5.6% 18.5% 16.0% -5.7% 2.0% 23.3% 7.1% 23.9% 16.6% 1.7% 5.2% 25.9% 6.6% 17.9% 14.6% -1.1% 1.1% 22.6% 79,803 944 63,362 60,223 59,212 795 765 750 50,780 685 40,986 38,263 578 548 FY19 FY20 FY21 FY22 FY23 FY24 FY25 FY1
Slide 22: Key performance indicators | FY25
Key performance indicators | FY25 Return on Equity (%) Return on Capital Employed (%) 17.6% 17.6% 17.7% 15.6% 15.4% 15.3% 14.5% 14.1% 13.9% 13.9% 13.4% 12.9% 12.3% 12.3% FY19 FY20 FY21 FY22 FY23 FY24 FY25 FY19 FY20 FY21 FY22 FY23 FY24 FY25 Cash Flow (in ₹ million) Debt Position (in ₹ million) 11,908
Slide 23: Total Shareholder Return | Trailing 5 years
Total Shareholder Return | Trailing 5 years FSL, 936% NSE IT, 177% Apr-20 Oct-20 Apr-21 Oct-21 Apr-22 Oct-22 Apr-23 Oct-23 Apr-24 Oct-24 Apr-25 Total Shareholders Return (including dividends) of ~10x in past 5 years Based on closing prices as of 25th April 2025 Copyright © 2025 Firstsource. All righ
Slide 24: Thank You
THANK YOU Investor relations Investor relations Copyright © 2024 Firstsource