Commonwealth Bank Of Australia · ASX:CBA
Commonwealth Bank Of Australia — FY2001 Earnings Presentation
22 slides from Commonwealth Bank Of Australia's earnings presentation, Aug 22, 2001
Slide 1: Full Year Results - August 2001
David Murray Full Year Results - August 2001 www.commbank.com.au
Slide 2: Disclaimer
Disclaimer The material that follows is a presentation of general background information about the Bank’s activities current at the date of the presentation, 22 August 2001. It is information given in summary form and does not purport to be complete. It is not intended to be relied upon as advice to
Slide 3: Speaker's Notes
Speaker’s Notes • Speaker’s notes for this presentation are attached below each slide. • To access them, you may need to save the slides in PowerPoint and view/print in “notes view.” 3
Slide 4: Agenda
Agenda • Progress report • Strategic focus and implementation • Outcome 4
Slide 5: Group Goals
Group Goals Strategic Vision Financial Goal To be the best brand in helping Top customers manage and build wealth Quartil e TSR Drivers Business Goals Attract more customers Customer Service & more revenue per customer Brand Business Mix Best value service through innovation & on-line leadership Com
Slide 6: The Integration Achievement
The Integration Achievement People Design Specifications Implementation Phase Phase Phase Phase • Product • Interim Risk • Product Decisions Rationalisation • Colonial Customers management transact in CBA branches framework • Brand Strategies • Brand economics analysed • Brands rationalised • Staff
Slide 7: Components of Shareholder Value
Components of Shareholder Value Year to 30 June 2001 Factor Profile Outcome Credit Growth Match market Below system Funds Under Exceed market Retail up 38%, Management Growth Wholesale up 7% Deposit Growth* Match Market 7% vs 12.8% system Domestic NIM not less than 2.97% Stable. Domestic Margin mark
Slide 8: Strategic focus and implementation
Strategic focus and implementation
Slide 9: Starting position
Starting position Potential Product Use INVESTMENT SUPERANNUATION 10 million AND INSURANCE customers BANKING BANKING Alignment of products to customer needs 9
Slide 10: Customer Needs, Customised Products and Solutions, Customised Service
Customer Needs, Customised Products and Solutions, Customised Service 10 million customers Potential Product BANKING Use INVESTMENT SUPERANNUATION AND INSURANCE BANKING Life Early Home Wealth Retirement Youth Retirees Stages Career Owner Builder Planner Median Age of Australian Population over the n
Slide 11: Plus: Challenging operating environment
Plus: Challenging operating environment • Uncertain economic outlook • Threat of increased regulation • Greater competition • Declining margins • Weakness in the currency 11
Slide 12: Focus
Focus Strategic Vision Financial Goal To be the best brand Top in helping customers Quartil manage and build wealth e TSR Drivers Business Goals Provide customised service to Drivers grow revenue Customer Service Brand Business Mix Develop the Best Team Competitive Scale Develop offshore Risk Manage
Slide 13: Implementation
Implementation Strategic vision Financial goal Areas of focus To be the best brand Top in helping customers quartil Customisation manage and build wealth e TSR Distribution Drivers Business goals Provide customised service • Wealth to grow revenue Management Third Party Customer service Brand • Serv
Slide 14: Customisation
Customisation Develop optimum product and channel mix Transaction Advice Credit Card Information • Wealth Management Lending Insurance Investments Understand • Services aligned to Customer Needs customers needs • Productivity ATM Branch Call Centre Ezy Banking Internet Personal Banker Financial Plan
Slide 15: Distribution: Proprietary and Third party
Distribution: Proprietary and Third party 15
Slide 16: International
International Operations in UK, New Zealand, Hong Kong, Singapore and China. Focus on institutional, wholesale and retail markets. Investment in most asset classes. Location of FUM - by source Asia Aus • Presence in Hong Kong, 75% Singapore & Mainland China United Kingdom • 84 staff • London &
Slide 17: Technology and Process Re-engineering
Technology and Process Re-engineering • IPNet and Intranet • eProcurement • Web enabled HR and Financial information services • Image item processing • End to end process re-engineering 17
Slide 18: Outcome
Outcome
Slide 19: Customers
Customers Service Quality Index 19% 19% 39% 25% 5% Jan-01 Jun-01 Initiative Accuracy Presentation Knowledge Response 19
Slide 20: People - Best Team
People - Best Team Leadership Engagement Service Growth 20
Slide 21: Group Plan to June 2006
Plan to June 2006 Group Business Driver Profile 5 year Plan Funds under management Home Loans Credit Cards Growth in Market Share Life Insurance At or above market Credit Products Business Financing Retail Deposits Margins Comparable for business mix Continuing decline Comparable Financial Sources o
Slide 22: Full Year Results - August 2001
David Murray Full Year Results - August 2001 www.commbank.com.au
Commonwealth Bank of Australia — FY2001 Earnings Presentation on 6ix