Avaya — Conference Presentation (June 2006)
32 slides from Avaya's conference presentation, Jun 22, 2006
Slide 1: Creating Business Solutions for the Mobile Enterprise
Creating Business Solutions for the Mobile Enterprise June 22, 2006 Saied Seghatoleslami VP, Product Management Communications Appliances Division © 2005 Avaya Inc. All rights reserved.
Slide 2: Agenda
Agenda The Mobile Enterprise Environment A Definition of Enterprise Mobility Fixed Mobile Convergence What is it? Enterprise Fixed Mobile Convergence Solutions The Future © 2005 Avaya Inc. All rights reserved. 2
Slide 3: Redefining Business Communications
Redefining Business Communications Communications for competitive advantage. An underused means for superior execution and deeper customer relationships by making … people more productive … processes more intelligent … customers more satisfied Achieved by deeply embedding best-in-breed communication
Slide 4: Enterprises Are Increasingly Deploying IP Telephony
Enterprises Are Increasingly Deploying IP Telephony Foundation for Enabling Flexible Applications and Services Worldwide: Global: IP Telephony Outpaces Traditional Enterprise Telephony Digital Technology for Voice Installed Base Global Enterprise Telephony New Line Shipments Lines Installed (in mill
Slide 5: IP Telephony makes Mobile Enterprise Solutions truly possible
IP Telephony makes Mobile Enterprise Solutions truly possible and increases Productivity, Accessibility and Cost Savings © 2005 Avaya Inc. All rights reserved. 5
Slide 6: The Environment
The Environment © 2005 Avaya Inc. All rights reserved.
Slide 7: What is Enterprise Mobility?
What is Enterprise Mobility ? Is it a mobile phone ? Is it a PDA ? Is it a laptop ? Is it a softphone ? Is it a hot desk ? © 2005 Avaya Inc. All rights reserved. 7
Slide 8: How Do We Work Today?
How Do We Work Today? Virtual 58% companies consider theirs to be a virtual workplace today1 Branch Offices 9% of employees work at headquarters1 Mobility ≥66% workers will use mobile & wireless computing1 In 2008, 72% US workforce will be remote and mobile1 Home working 89% of top 100 US companies
Slide 9: For Employees: Communications Getting Out of Control
For Employees: Communications Getting Out of Control Communications Under Control Despite many devices Too many messages 64% employees carry more 39% UK and 42% US than 2 devices on most days employees pick up an Simplicity important message late more than 4-5 times a week – Single number, single vo
Slide 10: For IT Directors: Complex Environment
For IT Directors: Complex Environment Cost management Loss of control 54% of employees cost are facilities based1 71% UK and 67% US wary Simplicity 60% of mobile phone calls that telecommuting may mean loss of control1 are made from within a– Single building 1 applications & network infrastructure –
Slide 11: Mobility Profile of an Enterprise
Mobility Profile of an Enterprise Majority of Employees are Mobile to Some Degrees Fixed Semi-Mobile Mobile Less than 20% Less than 30% deskbound road warriors 80-90% of employees can benefit from enterprise mobility solutions © 2005 Avaya Inc. All rights reserved. 11
Slide 12: User Modes in the Mobile Enterprise
User Modes in the Mobile Enterprise Employees Transition Across Different Modes Through the Day Fixed Semi-Mobile Mobile Deskbound Teleworking Campus Roaming Defining > 50% @ desktop > 50% working at > 50% roaming on > 50% roaming in Characteristics home campus or working WAN at different campus/bra
Slide 13: Needs of the Mobile Enterprise Vary Worldwide
Needs of the Mobile Enterprise Vary Worldwide Solutions Must Adapt to These Different Environments Latin N. America Europe APAC America IPT lines 15M 12M 6M 1M installed1 Number Japan 9M 28M W. Eur 19M NA teleworkers1 APAC 11M VoWiFi handset 157K 24K 14K - deployment1 Number mobile 193M 551M 549M 16
Slide 14: Security in the Mobile Enterprise
Security in the Mobile Enterprise Enterprise Mobile Devices Add Extra Dimension of Complexity Users PDA Desktop 3 Computer WLAN WLAN IP Phone Cell Phone 2 Internet Internetor or other WAN Enterprise Network other WAN PDA Services Services 4 Presence/ Mobility Notebook Server Enterprise Management Se
Slide 15: What Are The Solutions?
What Are The Solutions? © 2005 Avaya Inc. All rights reserved.
Slide 16: Enterprise Enabled Mobility
Enterprise Enabled Mobility Enterprise communications transparently extended to mobile users, with centralized management and control Increased personal productivity Cost management Roaming At desk Enterprise Communications On campus At home © 2005 Avaya Inc. All rights reserved. 16
Slide 17: Solutions in the Mobile Enterprise Now and In the Future
Solutions in the Mobile Enterprise Now and In the Future - Many Employees Use Many Solutions Fixed Semi-Mobile Mobile Deskbound Teleworking Campus Roaming Most Important PC Softphone, PC WiFi phone, PDA, Cell phone, Equipment Desk phone laptop (depends on Speech Access vertical), softphone Likely se
Slide 18: What is Enterprise Fixed Mobile Convergence?
What is Enterprise Fixed Mobile Convergence? Simplicity, Consistency, and Choices Across Enterprise Work Modes Fixed Semi-Mobile Mobile Deskbound Teleworking Campus Roaming Access Choices of devices and work modes Consistent capabilities Converged Access to enterprise applications Applications Integ
Slide 19: Fixed Mobile Convergence
Fixed Mobile Convergence © 2005 Avaya Inc. All rights reserved.
Slide 20: For Too Long Primary Communications Are Not Linked
For Too Long Primary Communications Are Not Linked GAP Cellular No Audit Trail Enterprise Network and Little Feature Access Telephony Service Provider High Cost Fixed Network Goal Cellular Enterprise Network and Telephony Service Provider Fixed Network © 2005 Avaya Inc. All rights reserved. 20
Slide 21: Why Integrate Cell Phones with Enterprise PBX?
Why Integrate Cell Phones with Enterprise PBX? One Business Number for Mobile Workers Integrate Cell Phones into Business Operations For Employees… For IT Directors… Separate business and Call recording for regulatory personal profiles compliance or quality control Consistent capabilities Reduction
Slide 22: Spectrum of Fixed/Mobile Convergence Solutions
Spectrum of Fixed/Mobile Convergence Solutions Different Solutions Required for Different Levels of User Needs/Capabilities Cell / WiFi Operator Based Cell Cellular Simplicity Only Convergence • Simplifying the user experience with seamless communications Seamless Tariff Convergence Dual Mode • Redu
Slide 23: Integration of Mobile Phone with Enterprise PBX
Integration of Mobile Phone with Enterprise PBX 1) Normal “Personal” Mode Any called party GSM Network PSTN 2) “Business” Mode: access to enterprise PBX capabilitites Secure corporate Intranet GSM IP Telephony Network PSTN Server SIP Server Access Point SIP • Distinct personal & business modes on sa
Slide 24: Deployment of Enterprise Mobility Solutions
Deployment of Enterprise Mobility Solutions Requires integration between enterprise and service provider networks 1 Enterprise Fixed / Enterprise @ desk mobile @ desk Premise based: @ work operator @ work Large enterprises roaming @ home 2 Fixed / mobile @ desk operator @ desk @ work @ work Hosted s
Slide 25: The Future
The Future © 2005 Avaya Inc. All rights reserved.
Slide 26: Futures: Mobility Still has Much Change to Come
Futures: Mobility Still has Much Change to Come Service Provider Enterprise Collaboration Presence IMS IM (Desk / Mobile) IP Multimedia Application Services Subsystem SIP will enable Service Execution ‘simpler’ integration Framework of enterprise IP Telephony services with Service Server Access Cont
Slide 27: Futures: Mobility Still has Much Change to Come
Futures: Mobility Still has Much Change to Come Collaboration – centered around SIP bringing presence, voice availability, IM (desk and mobile), and email integration WiMAX – increasing bandwidth availability, simplifying roaming (campus and metropolitan), enabling VoIP growth IMS (IP Multi-media Su
Slide 28: "Enterprise-Enabled" Mobile Communications
“Enterprise-Enabled” Mobile Communications Cost Savings, Productivity, Efficiency through Simplicity Consistency Transparency Manageability There are many Solutions to Enterprise Mobile Convergence each need to meet these criteria to be successful © 2005 Avaya Inc. All rights reserved. 28
Slide 29: Official Convergence Communication Provider for FIFA World Cup
Official Convergence Communication Provider for the 2002 and 2006 FIFA World Cup™ FIFA Women’s World Cup USA 2003 © 2005 Avaya Inc. All rights reserved. 29
Slide 30: On Campus, Off Campus
On Campus, Off Campus Increasing Efficiency with IP Softphone Challenge – Connect racetrack teams globally Solution “With over 19 races each year, the world of – Core IP PBX in Brackley Formula One is – IP Softphone on race & test team extremely fast-paced on and off the track so the personnel need
Slide 31: On the Road…
On the Road… Enabling the Truly Mobile Office Challenge – Flexible Workforce “Few people in the Solution Seahawks organization spend all day at a desk. – Access to Communications Manager features Whether its ground – Single voice mail box communications, the training staff or team – Works with all c
Slide 32: Creating Business Solutions for the Mobile Enterprise
Creating Business Solutions for the Mobile Enterprise June 22, 2006 Saied Seghatoleslami VP, Product Management Communications Appliances Division © 2005 Avaya Inc. All rights reserved.