Slide 1: Annual General Meeting 2020
©0000000 eeoeooes 20000000 Annual General Meeting 2020 BCE
Slide 2: Safe harbour notice
Safe harbour notice Certain statements made in this presentation are forward-looking statements. These forward-looking statements include, but are not limited to, statements relating to BCE’s annualized common share dividend, BCE’s business outlook, objectives, plans and strategic priorities, and ot
Slide 3: Connecting Canadians since 1880
Connecting Canadians since 1880
Slide 4: Our Goal
Our Goal Advancing how Canadians connect with each other and the world
Slide 5: COVID-19: Keeping Canadians connected
COVID-19 Home Internet Wireless Home Peak voice volumes Internet calling +60% +40% +200% Keeping Canadians connected… Voice call duration Conference calling Network availability +60% +250% 99.99+% Building on Bell’s legacy of being there for Canadians whenever they need us
Slide 6: COVID-19: … and informed
COVID-19 Live TV On Demand Free previews viewing television of family, +25% +40% entertainment and lifestyle TV … and informed Fibe TV Crave Free news news services viewing access including +80% +75% CP24 and CTV News Network Canadians are turning to Bell platforms for news and entertainment now mor
Slide 7: COVID-19: Protecting customers and our team
COVID-19 • Most employees working remotely • Retail closed except some for critical support Protecting • Stringent sanitation and safety procedures customers – Team equipped with necessary PPE and our team – Pre-screening customer appointments – Innovative video-based self-installation program Healt
Slide 8: COVID-19: Supporting our customers and communities
COVID-19 Customers Communities • Internet overage and roaming • $5 million increase in Bell charges waived Let’s Talk funding – including • Free Bell TV programming urgent support for youth, previews, free Crave trial families, emergency response Supporting • Suspended new price increases, offered f
Slide 9: Our 6 Strategic Imperatives
Our 6 Strategic Imperatives Build Drive Deliver Champion Operate Engage the best growth with the most customer with agility and invest networks innovative compelling experience and cost in our people services content efficiency
Slide 10: 1. Build the best networks
1. Build the best networks Fibre Wireless Broadcast Network leadership remains core to Bell’s business
Slide 11: 2. Drive growth with innovative services
2. Drive growth with innovative services Best Home Internet Bell Smart Home Ready for 5G Business Markets Leveraging network strength with exclusive products and services
Slide 12: 3. Deliver the most compelling content
3. Deliver the most compelling content Leading TV and radio brands Strategic content partnerships Top video platform The content consumers want…
Slide 13: ... on any screen they choose
Satellite TV ... ON any screen they choose Bell
Slide 14: 4. Champion customer experience
4. Champion customer experience 80% of calls in 20 seconds +3.8% 2017 2018 2019 2020 #1 #1 #1 #1 2018 2019 Ongoing self-serve innovation Key service metrics improved Consistent customer care leader Making it easier to do business with Bell
Slide 15: 5. Operate with agility and cost efficiency
5. Operate with agility and cost efficiency Agility transformation Online Self-operating On Demand Enhanced Ongoing functionality networks services automation digitalization
Slide 16: 6. Engage and invest in our people
6. Engage and invest in our people Flexible work policy Online virtual health care Mental health leadership Our motivated and well-equipped team continues to be a key competitive advantage for Bell
Slide 17: Thank you Team Bell
~ Thank you team Bell For Keeping Canada connected.
Slide 18: Delivering for shareholders
Delivering for shareholders
Slide 19: A policy of sustainable dividend growth
A policy of sustainable dividend growth Annualized Dividend per Share: +128% $3.02 $3.17 $3.33 Total Shareholder $2.76 $2.87 $2.60 Returns $2.47 $2.33 Since Dec. 31, 2008 $2.07 $2.17 $2.27 $1.97 $1.54 $1.62 $1.74 $1.83 324% Q1 Q3 Q1 Q3 Q1 Q2 Q1 Q3 Q1 Q1 Q1 Q1 Q1 Q1 Q1 Q1 09 09 10 10 11 11 12 12 13 1
Slide 20: Comparative shareholder return
0.6% TSX S&P Comparative -0.2% shareholder return One year -7.2%
Slide 21: For 140 years, #TeamBell has been there for Canadians
For 140 years, #TeamBell has been there for Canadians
Slide 22: Slide 22