Cms Energy Corporation · NYSE:CMS

Cms Energy — Wolfe Research Power & Gas Leaders Conference 2017

74 slides from Cms Energy's conference presentation, Sep 26, 2017

  1. Slide 1: CMS Model: Consistent Past with a Sustainable Future

    Wolfe Research Power & Gas Leaders Conference September 26, 2017 CMS MODEL: CONSISTENT PAST WITH A SUSTAINABLE FUTURE

  2. Slide 2: Forward-looking statements disclaimer

    This presentation is made as of the date hereof and contains “forward-looking statements” as defined in Rule 3b-6 of the Securities Exchange Act of 1934, Rule 175 of the Securities Act of 1933, and relevant legal decisions. The forward-looking statements are subject to risks and uncertainties. All f

  3. Slide 3: Patti Poppe, President & CEO

    CMS ENERGY Patti Poppe President & CEO

  4. Slide 4: Agenda

    Agenda 1:00 – 1:30 PM • Consistent Past, Sustainable Future Patti Poppe President & CEO 1:30 – 2:00 PM • Customer Investment Opportunity Garrick Rochow Chief Operations Executive 2:00 – 2:20 PM • Consumers Energy Way JF Brossoit Chief Engineering Executive 2:20 – 2:40 PM • Enhanced Customer Service

  5. Slide 5: Our Organization

    Our Organization . . . . . . is structured to deliver for customers AND investors. 4

  6. Slide 6: Ambitious Plan

    Ambitious Plan. . . Four Years Ago 2014-2018 Plan Aggregate Capital Investment (Bn) $7 O&M Costs (annual decrease %) a -2% Customer Base Rate Increases b Electric 1% Gas 2 Adjusted EPS Annual Growth 5% - 7% Annual Total Shareholder Return c 9% - 11% Dividend Growth In line with earnings _____ _____

  7. Slide 7: Well on Track

    Well on Track . . . Four Years Ago Are We Winning? 2014-2018 Plan 2014 – 2016 Act. Aggregate Capital Investment (Bn) $7 $5¼  O&M Costs (annual decrease %) a -2% -3½%  Customer Base Rate Increases b Electric 1% 1½% Gas 2 2  Adjusted EPS Annual Growth 5% - 7% 7%  Annual Total Shareholder Return c

  8. Slide 8: Bright Future Ahead

    Bright Future Ahead . . . Four Years Ago Next Five Years 2014-2018 Plan 2017-2021 Plan Aggregate Capital Investment (Bn) $7 $9 a O&M Costs (annual decrease %) -2% -2% to -3% Customer Base Rate Increases b Electric 1% 2% Gas 2 3 Adjusted EPS Annual Growth 5% - 7% 6% - 8% c Annual Total Shareholder Re

  9. Slide 9: CMS EPS Growth

    CMS EPS Growth . . . a SUSTAINABLE Adjusted EPS CONSISTENT PAST FUTURE 6% to 8% Long-term a Growth 7% CAGR CMS a 3% CAGR Peers 0 _____ 2011 2012 2013 2014 2015 2016 Future a Adjusted EPS (non-GAAP) . . . actual performance stronger. 8

  10. Slide 10: Simple, Perhaps Unique Model

    Simple, Perhaps Unique Model . . . 2017+ Plan Customer investment (reliability, costs, enviro mandates) 6% - 8% Self Funding: - O&M cost reductions a 2 - 3 pts - Sales growth 1 - No “block” equity dilution & other 2 INVESTMENT SELF-FUNDED 5 - 6 pts Rate increase “at or below inflation” < 2% _____ aC

  11. Slide 11: Large & Aging Infrastructure

    Large & Aging Infrastructure . . . Gas Meter Gas Distribution: Installations: 25 years of 1.2 MM replacements Gas Transmission: 75% of miles pre-1970 Electric LVD System: Older than avg. utility Electric HVD System: 1/3 past useful life . . . requires significant investment. 10

  12. Slide 12: Cost Reduction Strategy

    Cost Reduction Strategy . . . Capital-Enabled Gas Replacements Pole-top Hardening Clean & Lean Structural/ Technology-Enabled Process Changes Smart Grid Mobility CE Way PPAs Customer Benefits • Safety Digital • Reliability Retirements • Better Service • Affordable Bills . . . largely funds customer

  13. Slide 13: Michigan Offers

    Michigan Offers . . . • Economic growth (taxes, skilled labor, balanced budget) • Forward-looking test year (10-month rate case) • Energy efficiency incentive (20% of spend) • Attractive renewable investment framework • Constructive ROEs . . . economic and energy policies that support our business.

  14. Slide 14: Best-in-Class Commission

    Best-in-Class Commission . . . MPSC Commissioners Tier 1 Ranking Tier Sally Talberg (I), Chairman Michigan Term Ends: July 2, 2021 2013 - Present 1 6 2 9 2012 2008 Norm Saari (R) 3 18 Term Ends: July 2, 2019 4 9 Rachael Eubanks (I) Term Ends: July 2, 2023 5 6 Barclays Research, 2017 state rankings .

  15. Slide 15: The Triple Bottom Line: Performance

    The Triple Bottom Line . . . PEOPLE • PLANET • PROFIT PEOPLE PLANET PROFIT PERFORMANCE . . . world class performance delivering hometown service. 14

  16. Slide 16: Hometown Service

    Hometown Service . . . Customers Consumers Energy named a “Most Trusted Brand” by Market Strategies International Communities Flint Promise, United Way, Energy Assistance Employee Engagement Improving customer satisfaction . . . is fundamental to our business model. 15

  17. Slide 17: Reducing Coal Intensity

    Reducing Coal Intensity . . . a PLANET a Coal Energy Renewable Energy b 49% Demand from Shut down customers coal c Meets 22% RPS d 15% 15% b 10% 3% 2005 2016 Future 2005 2016 2021 Future _____ _____ a_ _ _ _ _Energy CMS a Consumers Energy b_ Includes _ _ _ _ Classic 7, includes PPA contracts b Inclu

  18. Slide 18: The CE Way

    The Consumers Energy Way . . . The CE Way Safety . Quality . Cost . Delivery . Morale CUSTOMER ENABLED Safety: Every day is a safe day FOCUS EMPLOYEES Quality: We get it right the first time Cost: We see and eliminate waste BUSINESS RESULTS Delivery: We get it done on time Morale: We are proud to se

  19. Slide 19: Consistent Growth Through Profit

    Consistent Growth Through . . . PROFIT 7% CAGR a EPS +6% to +8% Dividend Weather Recession Recession Help _____ Hurt a Adjusted EPS (non-GAAP) Cold 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 Feb. Cold Mild Hot Warm Mild Cold Summer- Hot Hot Warm Mild Polar Cold Feb. W

  20. Slide 20: Garrick Rochow, Chief Operations Executive

    Garrick Rochow Chief Operations Executive

  21. Slide 21: Customer Investment

    Customer Investment . . . Capex $ (Bn) Gas 8 Electric 10 Electric Distribution Gas Infrastructure & Maintenance Total Plan 18 $18 billion Opportunities 7 Supply Plan With Ops $25 . . . driven by a large and aging system. 20

  22. Slide 22: Gas System Investment

    Gas System Investment . . . Compression and Storage Gas $1 Bn Electric Infra. & Dist. Maint. $8 Bn #1 Underground Supply storage Transmission #5 Transmission $4 Bn #5 Distribution miles miles Distribution $3 Bn U.S. LDC Rank, Source: DOT . . . up 40% from the last 10 years. 21

  23. Slide 23: Gas Transmission

    Gas Transmission . . . Projects in Plan Gas Electric Infra. & Saginaw Trail (2800) Dist. Maint. 94 miles, 24” $8 Bn $636 MM Supply Mid-Michigan (100A) 54 miles, 36” $385 MM South Oakland (3100) 22 miles PIC TURE 1,670 miles of transmission pipelines . . . significant investment over time. 22

  24. Slide 24: Gas Distribution

    Gas Distribution . . . Main Replacement Gas Electric Dist. Infra. & • Started in 2012 Maint. $8 Bn • 25-year program Supply • $75 MM capex per year Benefits Service Line Replacement Customer safety Reduced leaks • 185,000 replacements needed Lower future O&M • Only 2% complete • 20,000 per year a

  25. Slide 25: Affordable Gas Bills

    Affordable Gas Bills . . . Capex Provides Avg. Res. Bill ($/ month) -36%  Safety 100 $89  Reliability  Economic Growth $57 0 2010 2017E Source: Internal July Forecast NYMEX Henry Hub $/ MCF ~$4.40 <$3.00 Flat Source: EIA.gov (Historical Annual Average & Current); Bloomberg (Future) . . . have ena

  26. Slide 26: Electric System Investment

    Electric System Investment . . . Electric Supply Dist. Gas $4 Bn $6 Bn Infra. & Maint. Supply $4 Bn HVD System $1 Bn LVD System $4 Bn Substations $1 Bn . . . consists of needed and modular projects. 25

  27. Slide 27: Age of Electric Distribution

    Age of Electric Distribution . . . Electric Dist. Gas $6 Bn Infra. & Replacements needed to renew our system Maint. Supply 1st Quartile 2nd Quartile 3rd Quartile 4th Quartile Consumers Energy Source: FERC Form 1, remaining book value divided by original cost . . . requires substantial investment to

  28. Slide 28: Electric Distribution Investment Opportunities

    Electric Distribution Investment Opportunities . . . LVD System $200,000 to rebuild one mile Electric Dist. Gas $4 Bn $6 Bn Infra. & Maint. ~5,000 per year in plan $3,500 per pole replacement Supply Substations $1 MM avg per upgrade $1 Bn ($7 - $8 MM to replace) HVD System ~33% are past 60 year life

  29. Slide 29: Electric Supply Investments

    Electric Supply Investments . . . Current Clean & Lean Renewables in Plan Supply Opportunities Electric Gas Infra. & Palisades Dist. expires 2022 Maint. PPAs MCV expires Supply 2025 $4 Bn In the Plan Average age of coal plants >50 Owned years; potential Renewables (15% RPS) $1 Bn future shutdowns 

  30. Slide 30: Clean and Lean

    Clean and Lean . . . Old Utility Model Clean And Lean Big Build Supply Supply Fully utilize Modular Retirement assets Excess supply Big Excess Build supply Modular Actual Modular Demand Demand EE & DR Excess O&M O&M supply Expected Demand Fuel Fuel Big Bets Lower Risk Results in excess capacity, hig

  31. Slide 31: Jean-François Brossoit, Chief Engineering Executive

    Jean-François (JF) Brossoit Chief Engineering Executive

  32. Slide 32: O&M Cost Performance

    O&M Cost Performance . . . a 2016 Costs Per Customer Total O&M Distribution O&M CE WAY Consumers Creates ($329) 1 Quartile st Opportunity 2nd Quartile Consumers ($96) 3rd Quartile 4th Quartile ----- ----- Source: Source: SNL, Form 1, Electric Non-fuel O&M _ _ _ _ _ SNL, Form 1, Electric Non-fuel O&M

  33. Slide 33: Annual Labor Productivity

    Annual Labor Productivity . . . Autos Aircraft “Wired” Telecom Utilities 6% 5% 2% Source: BLS.gov; Annual Index of Labor Productivity; 10-Year Avg. . . . is the norm in competitive industries . . . 32

  34. Slide 34: Annual Labor Productivity

    Annual Labor Productivity . . . Autos Aircraft “Wired” Telecom Utilities 6% 5% 2% (1)% Source: BLS.gov; Annual Index of Labor Productivity; 10-Year Avg. . . . and utilities have lagged. 33

  35. Slide 35: Finding Annual Productivity Opportunities

    Finding Annual Productivity Opportunities . . . Companies Often Go After Waste Reduction Surface Virtual Travel Expenses Meetings Easy Layer Easy to See Waste Printing Costs Digital Technology . . . until it feels like they’ve hit bottom. 34

  36. Slide 36: The Bottom is NOT the Bottom

    The Bottom is NOT the Bottom . . . Lean Adoption Provides New Skills To Uncover Not Easy to See Waste . . . growing company-wide capabilities in Lean. 35

  37. Slide 37: The CE Way

    The CE Way . . . HONORING OUR COMMITMENT PEOPLE PLANET PROFIT BY IMPROVING OUR PERFORMANCE DESIGN SCHEDULE EXECUTE THROUGH SHIFTING FROM TO Culture Fire-fighting Preventative Behavior React Think Problem Solving Symptoms Real Problems . . . 7,500 daily victories and cost savings. 36

  38. Slide 38: Early Win: Fueling Pilot

    Early Win: Fueling Pilot • Fueling trucks during off- peak hours (15 - 30 min) • Impacting 450 crews with multiple workers per crew Potential statewide savings: • $3 MM/yr • 100,000 hours/yr CE Way: Better utilization of highly skilled employees. 37

  39. Slide 39: Early Win: Software Licensing

    Early Win: Software Licensing Licenses • Licenses unused for 90 days Never “released” for use by others Expire • Avoids new license purchases year over year Savings: • 2017: $0.5 MM/yr License Pooling CE Way: Eliminate what is not needed. 38

  40. Slide 40: Early Win: Gas Leak Response

    Early Win: Gas Leak Response • Building in logic to questions we ask customers • Sending right resources for right situation Savings: • 2016: $0.3 MM • 2017: $0.2 MM CE Way: Right response to our customers. 39

  41. Slide 41: Continuous Improvement

    Continuous Improvement WASTE REDUCTION OPERATIONS IT ENGINEERING, HR, SUPPLY CHAIN, CUSTOMER VALUE STREAMS VERTICAL Fueling Software Licenses $3 MM/yr $0.5 MM/yr Leak Response $0.2 MM/yr SUPPLIER HORIZONTAL VALUE STREAMS CUSTOMER $$ Annual O&M Spend a $$ ~$950 MM _____ a Consumers non-GAAP CE Way: R

  42. Slide 42: Brian Rich, Chief Information & Customer Officer

    Brian Rich Chief Information & Customer Officer

  43. Slide 43: J.D. Power Customer Satisfaction Index

    J.D. Power Customer Satisfaction Index Residential Customers Business Customers 1000 1000 800 22% 800 24% 738 757 600 600 606 613 400 400 200 200 0 0 2010 Today 2010 Today 1 Quartile National Avg. 1 Quartile National Avg. 42

  44. Slide 44: Platforms For Customer Satisfaction

    Platforms For Customer Satisfaction Digital Customer Experience Field Mobility Smart Grid 43

  45. Slide 45: Moments that Matter

    Moments that Matter MOVING BILLING & PAYMENT OUTAGES • Average of 60K moves per month • Over 2.6M payments per month • 4.3M outage-related page views in 2016 44

  46. Slide 46: Operational Excellence & Customer Satisfaction

    Operational Excellence & Customer Satisfaction Performance since 2015 Cost Reduction Example Average Speed of Answer (ASA) Live Call Reductions (MM) has improved by 72% 5.5 Translates to $2.5 MM in Savings! First Contact Resolution (FCR) 3.5 has improved by 11% Combined Alert Enrollments have surpas

  47. Slide 47: Operational Excellence & Customer Satisfaction

    Operational Excellence & Customer Satisfaction Physical Bills Sent Cost Reduction Example # Of Bills (MM) Cost for Sending Physical Bills ($ MM) 30.8 1 MM $14.7 Translates to Bills $1 MM 29.8 in Savings! $13.8 2015 2017 YE 2015 2017 YE Forecast Forecast 46

  48. Slide 48: Operational Excellence & Customer Satisfaction

    Operational Excellence & Customer Satisfaction Meter Read Rate Cost Reduction Example Invoice Reversals (MM) 99% 1.1 13 pts Translates to Improvement! $1.3 MM in Savings! 86% 0.4 2015 2017 YE 2015 2017 YE Forecast Forecast 47

  49. Slide 49: Smart Meters In Action

    Operational Excellence & Customer Satisfaction Smart Meters In Action • $750 million customer investment  Improve customer experience • 1.8 million meters; to be completed in 2017 • Utilizing cellular connectivity  Reduce unnecessary truck rolls • Net Promoter Score Lift since 2012  Residential:

  50. Slide 50: Delivering a World Class Customer Experience

    Delivering a World Class Customer Experience Value Beyond the Electron Personalized Experience Fast & Simple Excel at the Basics Customer Culture Improved customer experience while reducing costs. 49 49

  51. Slide 51: Rejji Hayes, EVP & Chief Financial Officer

    Rejji Hayes Executive Vice President & Chief Financial Officer

  52. Slide 52: Simple, Perhaps Unique Model

    Simple, Perhaps Unique Model . . . 2017+ Plan Customer investment (reliability, costs, enviro mandates) 6% - 8% Self Funding: - O&M cost reductions a 2 - 3 pts - Sales growth 1 - No “block” equity dilution & other 2 INVESTMENT SELF-FUNDED 5 - 6 pts Rate increase “at or below inflation” < 2% _____ aC

  53. Slide 53: Modular Customer Investment Plan

    Modular Customer Investment Plan . . . Last 10 Years Next 10 Years $13 Bn $18 Bn Gas Electric Distribution Gas 41% 29% Electric Distribution Supply Supply % of projects <$200 MM a ~75% >90% _____ a Plan assumes a modular renewable build-out with individual projects less than $200 million. . . . is r

  54. Slide 54: O&M Cost Performance Helps to Fund Investment

    O&M Cost Performance Helps to Fund . . . a Actual Cost Reduction New Annual Cost Savings Three-Year Avg (Peers 2016 over 2006) 2014 2017 - 2016 - 2019 Good Business Decisions (MM) (MM) • Attrition $ - 16 $ - 16 • Productivity (Coal Gas) - 20 - 5 • Enhanced capitalization - 10 - 4 • Smart Meters - 4

  55. Slide 55: Operating Cash Flow Funds Investments

    Operating Cash Flow Funds . . . Amount Up $0.8 (Bn) billion Gross operating cash flowa $2.9 $ 2.9 up > $0.1 billion per year $2.7 Up $2.6 $1.8 billion since 2004! 2.4 $2.3 Interest, working $2.2 capital and taxes $2.1 $1.9 1.9 $1.63 $1.65 1.4 Operating cash flow NOLs avoid 0.9 Investment need for bl

  56. Slide 56: Credit Quality Highlights

    Credit Quality Highlights . . . Scale Ratings Drivers S&P / S&P Moody’s Fitch Fitch AA- Moody’s Aa3 (Dec. ‘16) (Apr. ‘17) (Jul. ‘17) • Strong financial position A+ A1 Consumers A A2 Secured A- A3 • Growing operating BBB+ Baa1 cash flow BBB Baa2 BBB- Baa3 BB+ Ba1 BBB+ Baa1 • Return on regulated BBB B

  57. Slide 57: Debt Maturities are Manageable

    Debt Maturities are Manageable . . . Amount Today vs. Five Years Ago (MM) Weighted Weighted Avg Interest Avg Life $ 3,000 (bps) (yrs) Consumers a (68) +7 b 2,500 CMS (114) +8 Existing coupons 2,000 1,500 $500 8.75% 1,000 500 6.70% $300 6.25% $850 5.65% 6.13% $400 5.65% $320 $0 0 $100 _____ 2017 2018

  58. Slide 58: Core Service Territory

    Core Service Territory . . . Our Service Territory Outperforms Examples of New Business a Grand Electric Gas Combination Rapids Michigan U.S. Announcement Announcement Building Permits b +313% +205% +108% Stryker Corporation Zeeland Farm Services Portage Ithaca • Global leader in medical • Products

  59. Slide 59: Electric Customer Prices

    Electric Customer Prices . . . Residential Bills Industrial Rates 20 20% 30 % 26% Industrial rates improving rapidly Worse 20Worse Rates & 10 Fuel Rates & Act 169 10 8% National Avg Midwest Avg 0 0 Residential bills below U.S. average Better -10 Better -10 (12)% Rates (13)% -20 Rates & Rates & Fuel

  60. Slide 60: Fuel & Operating the System Drives Costs

    Fuel & Operating the System Drives Costs . . . Cost Components Above Market Costs 100% 100% 90% PPA PPA 80% Down Fuel $166 MM or 7% Fuel 70% Fuel and Power Costs annually 2011 2016 60% 50% O&M Reductions in Rates O&M Operating Costs 40% $659 Down 30% Capital Investments $87 MM $572 or 3% 20% Taxes a

  61. Slide 61: Regulatory Backlog

    Regulatory Backlog . . . 2017 2018 Customer Benefits Energy Law No subsidies 4/20: Energy Law 12/1: SRM June: Capacity effective capacity charge determined charge implemented Gas Rate Case New Gas Case Safety 1/29: Self-impl.; 7/31: Final order; $20 MM $29 MM; ROE 10.1% Electric Rate Case Reliabilit

  62. Slide 62: DIG & Peakers

    “DIG” (750 MW) & Peakers (200 MW) . . . Pre-Tax Income Opportunities (MM) $ 80 $75 70 Contracts (layering in over time) 60 $55 +$40 50 +$20 40 $35 $30 30 Better Performance 20 $12 10 Outage pull-ahead 0 2015 2016 2017 Future Capacity ($/kw-mth) ≈ $1.00 ≈ $2.00 ≈ $3.00 $4.50 $7.50 Available: • Energy

  63. Slide 63: 2016 EPS

    2016 EPS . . . Adjusted EPS (non-GAAP) Q4 2016 Reinvestment: 2016 Debt Pre-funding 4¢ Foundation & Low Income 5 Other 5 Total 14¢ Guidance _ _January ___ March 31 June 30 September 30 December 31 a Adjusted EPS (non-GAAP) . . . delivered 7% growth despite early challenges. 62 a

  64. Slide 64: 2017 Outlook

    2017 Outlook . . . Adjusted EPS (non-GAAP) Q4 2016 Reinvestment: 2016 Debt Pre-funding 4¢ Foundation & Low Income 5 Benefits 4¢ Other 5 Property taxes 4 Total 14¢ Total 8¢ Weather & Storms Reinvestment last year Guidance +6% to +8% Recovery Recovery Accelerated Financing 3¢ Enterprises 1 EE incentiv

  65. Slide 65: Managing Work Every Year

    Managing Work Every Year . . . a 2008 2009 2010 2011 2012 2013 2014 2015 2016 EPS Mild $2.20 Summer +7% +18¢ +17¢ Cost +7% productivity above plan Cost $2.00 productivity +7% above plan Reinvestment +13¢ Storms Hot +7¢ -13¢ Mild $1.80 Reinvestment Summer Winter +7% RECORD Hot WARM Offsets Summer +7%

  66. Slide 66: Compelling Investment Thesis

    Compelling Investment Thesis . . . Aging Infrastructure Strong Cash Flow & Healthy Balance Sheet Diversified Service Territory Cost Controls a _____ aConsumers non-GAAP Constructive Regulation 65

  67. Slide 67: New Energy and a Sustainable Future

    . . . And a Sustainable Future 7% CAGR Opportunities More Gas Renewables Grid Infra. Modernization PPA c Replacements Future TSR LAW +6% to +8% Plan Ops • Customer Investment (Bn) $18 $25 NEW ENERGY a EPS • O&M Reductions (10)% (15)% b • Coal Capacity 21 % 15 % Recession Recession People Planet Prof

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    67

  69. Slide 69: GAAP Reconciliation

    GAAP Reconciliation

  70. Slide 70: Earnings Per Share By Year GAAP Reconciliation

    CMS ENERGY CORPORATION Earnings Per Share By Year GAAP Reconciliation (Unaudited) 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 Reported earnings (loss) per share - GAAP ($0.30) $0.64 ($0.44) ($0.41) ($1.02) $1.20 $0.91 $1.28 $1.58 $1.42 $1.66 $1.74 $1.89 $1.98 Pretax items:

  71. Slide 71: Reconciliation of Gross Operating Cash Flow to GAAP Operating Activities

    CMS Energy Reconciliation of Gross Operating Cash Flow to GAAP Operating Activities (unaudited) (mils) 2015 2016 2017 2018 2019 2020 2021 Consumers Operating Income + Depreciation & Amortization $ 1,866 $ 2,037 $ 2,134 $ 2,246 $ 2,547 $ 2,678 $ 2,816 Enterprises Project Cash Flows 20 46 58 58 53 53

  72. Slide 72: Reconciliation of Cost Reductions

    CONSUMERS ENERGY Reconciliation of Cost Reductions 2006 2016 (mils) (mils) CAGR 2006-2016 Maintenance & Other Operating Expenses (GAAP) $ (1,179) $ (1,090) -0.8% Less: Gas & Energy Efficiency -2.7% Other 0.5% Total Adjustments -2.2% Cost Reductions (3% a year) -3.0% CONSUMERS ENERGY Reconciliation o

  73. Slide 73: Reconciliation of Distribution Cost per Customer

    CONSUMERS ENERGY Reconciliation of Distribution Cost per Customer 2016 Cost Per Customer Maintenance & Other Operating Expenses (GAAP)- mils $ (1,090) Electric Customers (mils) 1.80 Maintenance & Other Operating Expenses per Customer $ (604) Less: Gas & maintenance & other operating expenses not ass

  74. Slide 74: Reconciliation of Annual O&M Spend

    CONSUMERS ENERGY Reconciliation of Annual O&M Spend 2016 (mils) Maintenance & Other Operating Expenses (GAAP) $ (1,090) Less: Energy Efficiency & Other $ 142 O&M Spend $ (948) Rounded $ (950) 73

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