Carmax Inc · NYSE:KMX
Carmax — Investor Day (January 2018)
23 slides from Carmax's investor day presentation, Jan 23, 2018
Slide 1: Welcome
Welcome
Slide 2: Forward-Looking Statements
Forward-Looking Statements This presentation contains forward-looking statements, which are subject to risks and uncertainties. Additional discussion of factors that could cause actual results to differ materially from management’s projections and estimates is contained in the CarMax, Inc. SEC filin
Slide 3: Jim Lyski, EVP, CMO
Jim Lyski EVP, CMO
Slide 4: CarMax Differentiates the Customer Experience
CarMax Differentiates the Customer Experience
Slide 5: Macro Trends Lead to Innovation
Macro Trends Lead to Innovation
Slide 6: Macro Trends Lead to Innovation
Macro Trends Lead to Innovation Mobile First Individuality Personalization Convenience Self-Service Always On Seamlessness
Slide 7: Innovation Approach: Product Teams
Innovation Approach Product Teams
Slide 8: Innovation Approach: Product Teams
Innovation Approach Product Teams
Slide 9: Innovation Approach: Dual Track Agile
Innovation Approach Dual Track Agile
Slide 10: Innovation Approach: Dual Track Agile
Innovation Approach Dual Track Agile DISCOVERY TRACK DELIVERY TRACK
Slide 11: CarMax compiles a vast amount of data through different areas of operation
CarMax compiles a vast amount of data through different areas of operation 10,500,000+ total vehicles sold 25,500,000+ vehicles appraised 65,000,000+ in-store customer contacts 200,000,000+ digital interactions per year 500,000+ customer surveys per year 750,000+ multi-year CAF relationships
Slide 12: CarMax Differentiates the Customer Experience
CarMax Differentiates the Customer Experience
Slide 13: In-Store & Online: Acquire, Merchandise, Recommend
Value Chain In-Store & Online Acquire Merchandise Recommend Finance Appraise/Buy Cars Transfer Prepare & Deliver Service
Slide 14: Store & Online Service
Value Chain Store & Online Acquire Merchandise Recommend Finance Appraise/Buy Cars Transfer Prepare & Deliver Service Store 100K’s customer visits to stores monthly Online 15M web visits to carmax.com monthly SEO performance has increased >300% YOY in Q3 FY18
Slide 15: Store & Online: Merchandise
Value Chain Store & Online Store ~60K vehicles in inventory daily Q3 FY18 Online 15M vehicle pictures posted to carmax.com in FY17 27 photo studios in production by end of FY18 360 degree photos rolled out by end of Q4 FY18 Acquire Merchandise Recommend Finance Appraise/Buy Cars Transfer Prepare & D
Slide 16: Store & Online: Recommend
Value Chain Store & Online Store 5K sales consultants making recs every day Online 20M machine learning-enabled recs monthly in Q3 FY18 Web is leading the experience Acquire Merchandise Recommend Finance Appraise/Buy Cars Transfer Prepare & Deliver Service
Slide 17: Store & Online: Finance
Value Chain Store & Online Store >1M in-store finance applications in FY17 Online 100K’s Online pre-quals processed through Q3 FY18 Acquire Merchandise Recommend Finance Appraise/Buy Cars Transfer Prepare & Deliver Service
Slide 18: Store & Online: Appraise and Purchase
Value Chain Store & Online Store 2M cars appraised in our stores in FY17 1M cars purchased in FY17 (store & auction) Online Expanded CCA test to Chicago market in FY18 Acquire Merchandise Recommend Finance Appraise/Buy Cars Transfer Prepare & Deliver Service
Slide 19: Store & Online: Transport
Value Chain Store & Online Store ~1.5M transported cars in FY17 Online 100K’s transferred at consumers request in FY18 Acquire Merchandise Recommend Finance Appraise/Buy Cars Transfer Prepare & Deliver Service
Slide 20: Store & Online: Prepare and Deliver
Value Chain Store & Online Store 670K cars prepared and delivered in FY17 Online Home Delivery test running in NC Acquire Merchandise Recommend Finance Appraise/Buy Cars Transfer Prepare & Deliver Service
Slide 21: Store & Online: Service
Value Chain Store & Online Store 100K’s service events in our stores in FY18 Online RepairPal launched in FY18 Acquire Merchandise Recommend Finance Appraise/Buy Cars Transfer Prepare & Deliver Service
Slide 22: Demo: Value Chain In-Store & Online
DEMO DEMO Value Chain In-Store & Online Acquire Merchandise Recommend Finance Appraise/Buy Cars Transfer Prepare & Deliver Service
Slide 23: SS € ® PS i
8 SS 4 € ® PS i