Slide 1: Quarterly information at March 31, 2024
Quarterly information at March 31, 2024 (January 1, 2024 – March 31, 2024) Presentation Webcast April 30, 2024
Slide 2: Disclaimer
Disclaimer All forward-looking statements reflect Teleperformance management’s present expectations of future events and are subject to a number of factors and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. For a detailed de
Slide 3: Highlights
Highlights 2024 off to good start – annual financial objectives reaffirmed • Growth of +26.7% yoy as reported in Q1 2024 • Pro forma growth* in Q1 2024 yoy (+0.9%) in the high range of expectations on track to achieve annual financial objectives in 2024 • On-going implementation of AI/Gen AI solutio
Slide 4: 2024 financial guidance confirmed
2024 financial guidance confirmed Growth in Q1 on track (€m) % change Q1 2024 Q1 2023 Reported Pro forma* €/$ exchange rate (3-month average) €1 = US$1.09 €1 = US$1.07 Revenue 2,542 2,006 +26.7% +0.9% • Strong reported growth driven by the consolidation of Majorel since 1st November 2023 • Pro forma
Slide 5: Q1 revenue growth analysis
Q1 revenue growth analysis +26.7% (€m) growth +541 2,547 (28) 2,519 +23 2,542 2,006 +0.9% pro forma* Q1 2023 Majorel Q1 2023 pro Currency effect Q1 2023 pro Pro forma Q1 2024 forma forma at growth constant * Including non significant effect of hyperinflation exchange rates 5
Slide 6: Growth decline beginning to trough
Growth decline beginning to trough Balance of year comparison will improve Pro forma revenue (€m) 2,600 2,547 2,481 2,525 2,579 2,542 15% 13% 2,400 +11% 11% 2,200 9% 2,000 1,800 7% 1,600 +6% 5% +2%/+4%** 1,400 +4% +1% 3% 1,200 1% 1,000 +1% -1% Q1 Q2 Q3 Q4 Q1 FY 2024 2023 2024 Outlook Teleperformance
Slide 7: Growth driven by Specialized Services and activities in APAC and India
Growth driven by Specialized Services and activities in APAC and India Revenue pro forma growth analysis by activity and region (€m) +43 2,542 2,519 (34) +14 -3% PF +1% PF +14% PF Q1 2023 pro forma at Americas EMEA & APAC Specialized Services Q1 2024 constant exchange rates 7
Slide 8: Revenue well-balanced by vertical and region
Revenue well-balanced by vertical and region Q1 2024 revenue mix by vertical* Q1 2024 revenue split by activity and region Specialized Energy Automotive Governments Services Media, Entertainment & Healthcare Gaming Americas Retail & e-commerce Financial services Other & insurance EMEA & APAC Travel
Slide 9: … with a wide range of added-value business lines
… with a wide range of added-value business lines Q1 2024 revenue mix by main business lines Specialized Services Other Trust & safety Customer care Back-office/BPO Sales Technical support 7% 9
Slide 10: Majorel integration plan on track
Majorel integration plan on track ▪ Integration of Majorel activities in Breakdown of targeted synergies by type % of total targeted synergies Teleperformance on track Other ▪ Majorel business is no longer tracked on a standalone basis from 1st January 2024 ▪ Confirmation of the cost synergies plan
Slide 11: 2024 outlook unchanged
2024 outlook unchanged ▪ Pro forma annual growth* of +2% to +4% ▪ More favorable momentum in H2 2024: easier basis of comparison and increased new businesses expected ▪ EBITA margin before non-recurring items up between 10bps and 20bps on an annualized pro forma basis* (vs. 14.9% in 2023) ▪ Increase
Slide 12: APPENDIX
APPENDIX APPENDIX 1: Alternative performance measures APPENDIX 2: Revenue by activity APPENDIX 3: Quarterly breakdown of 2023 revenue (pro forma)
Slide 13: Alternative performance measures
APPENDIX 1 Alternative performance measures
Slide 14: Alternative performance measures
Alternative performance measures Change in like-for-like revenue: Change in revenue at constant exchange rates and scope of consolidation = (current-year revenue - last-year revenue at current-year rates - revenue from acquisitions at current-year rates) / last-year revenue at current-year rates. Pr
Slide 15: Revenue by activity
APPENDIX 2 Revenue by activity
Slide 16: Revenue by activity
Revenue by activity % change Revenue (€m) Q1 2024 Q1 2023 Reported Pro forma* Core Services & D.I.B.S. 2,184 1,685 +29.7% -0.9% - Americas 1,046 986 +6.1% -3.1% - Europe, MEA & APAC 1,138 699 +62.9% +1.3% Specialized Services 358 321 +11.3% +13.7% Total 2,542 2,006 +26.7% +0.9% * 2023 pro forma at c
Slide 17: Quarterly breakdown of 2023 revenue (pro forma)
APPENDIX 3 Quarterly breakdown of 2023 revenue (pro forma)
Slide 18: Quarterly breakdown of 2023 revenue (pro forma)
Quarterly breakdown of 2023 revenue (pro forma) Revenue (€m) Q1 2023 Q2 2023 Q3 2023 Q4 2023 FY 2023 Teleperformance 2,006 1,954 1,989 2,053* 8,002 Majorel 541 527 536 526 2,131 Total 2,547 2,481 2,525 2,579 10,132 * Teleperformance Q4 2023 reported revenue = €2,396 million, including two months of
Slide 19: Inspired to be The bes | Teleperformance
Inspired to be The bes | 7 Teleperformance