Slide 1: Investor Presentation
Investor Presentation May 9, 2022
Slide 2: Forward-Looking Statements
FORWARD-LOOKING STATEMENTS This presentation contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements include all statements that are not historical facts, and further include, without limitation, statements reflectin
Slide 3: Outsourcing reimagined for the innovation age.
Outsourcing reimagined for the innovation age. Investor Presentation | 3
Slide 4: To build the world's largest tech enabled service provider
Our Goal Our Solutions Our Results 57% To build Digital Customer Q1’2022 YoY Revenue Growth Experience $240mm the world’s Q1’2022 Revenue 141% largest Net Revenue Retention Rate (2021) Content Security tech enabled $54mm Q1’2022 Adj service EBITDA1 provider. AI Services 23% Adj. EBITDA Margin 1 (Q1’
Slide 5: Continued Growth Momentum in 2022
Continued Growth Momentum in 2022 Revenue / YoY Growth Client & Growth Highlights 57% 63% 64% Q1 Key Client Wins including 57% - Digital transformation for one of largest US airlines - Content Security expansion with global streaming 22.6% media brand Q1 Adj EBITDA1 Margin - Awarded first enterprise
Slide 6: Expertise: Focused on Hi-Tech Clients & the Digital Economy
Expertise: Focused on Hi-Tech Clients & the Digital Economy TARGET MARKETS CLIENT HIGHLIGHTS 100+ Clients globally 3 of the top 4 social media sites Social Media E-commerce Gaming Streaming Media #1 audio and #1 video streaming service providers 10+ HealthTech clients $ 20+ disruptive FinTechs Food
Slide 7: Strong Track Record of Sales Wins Across New and Existing Clients
Strong Track Record of Sales Wins Across New and Existing Clients Win Rate ($ basis) as %1 New Clients Won (#) >$10M Clients2 41 60% 60% 36 57% 16 55% 27 24 50% 45% 8 45% 42% 40% 2018 2019 2020 2021 2018 2019 2020 2021 2020 2021 1) Win Rate include opportunities from both New and Existing Clients 2)
Slide 8: We Move at the Pace of Innovation
We Move at the Pace of Innovation Modern Agile Client-Focused Cloud-based Infrastructure Teammates working 2021 New Client Win Rate 14 49% days Digitally Native Post-Contract* $ Basis *Represents the average time between signing a new client and teammates fully engaged to work for the year 2021. Inv
Slide 9: Expanding Our Global Footprint
Expanding Our Global Footprint We are in 23 sites across 12 countries, including a fully functional W@H Solution Poland Romania Greece - 1 Site India - 3 Sites Ireland - 1 Site as of March 31, 2022 Taiwan - 1 Site Our Global Count 45,800 USA - 6 Sites Japan Mexico - 1 Site Philippines - 9 Sites Colo
Slide 10: Service Offerings
Service Offerings
Slide 11: Digital Offerings Powered by Differentiated Technology Solutions
Digital Offerings Powered by Differentiated Technology Solutions Digital Content Security AI Services Customer Experience 64% 22% 14% Note: Percentages based on contribution to 2021 revenue Investor Presentation | 11
Slide 12: Digital Customer Experience
SOLUTIONS: Digital Customer Experience Omni-Channel Care Customer Acquisition Learning Experience Services Technical Support Ever-increasing user expectations and competition necessitate world class customer care. Founded on innovation and people-first culture, New Product or Market Launches Consulti
Slide 13: Content Security
Content Security Content Moderation Risk + Response User generated content is growing at an exponential rate. Wherever content TaskUs solves for two growing problems faced by tech disruptors: the is created by users, platforms must review and enforce policy guidelines to reputational risks posed by
Slide 14: AI Services
AI Services In our AI Services practice, our teammates tag and annotate data sets to create the raw material that artificial intelligence is built on. Nearly every AI application being built today requires these kinds of custom data sets curated by professional annotators and gig-workers from our Tas
Slide 15: Why We Win
Why We Win Expertise Culture Speed We specialize in the unique We have built a culture that feels We are agile, flexible and disruptive industry segments much more like our tech clients responsive. Our clients are of our clients. We build teams of than the service providers we growing exponentially.
Slide 16: TaskUs Digital Innovation In Action
TaskUs Digital Innovation In Action Digital CX Content Security Cross Platform CX CHATBOT TAGALL! OMNI SUPERVISOR Browser based chatbot Browser extension to RPA enabled productivity alert system leveraging NLP for suggested answers highlight and contextualize key terms designed to support W@H manage
Slide 17: Future Growth Opportunities
Future Growth Opportunities M&A Opportunities to expand into higher New high-growth value services and clients additional capabilities Signed 41 new clients in 2021 Global expansion Expect continued expansion into new Service line geographies in 2022 expansion Expanding offerings to deliver more spec
Slide 18: Financials
U® TaskUs" > Financials
Slide 19: Organic and Diversified Growth
Organic and Diversified Growth USD Million Revenue by Service Line (%) Revenue by Delivery Geography (%) $848 $848 AI Services Rest of World Content Security $761 United States $761 Digital Customer Experience 14% Philippines 16% All Service Lines 14% All Delivery Sites 15% 21% 22% 32% $478 $478 32%
Slide 20: Attractive Profitability and Margin Expansion
Attractive Profitability and Margin Expansion USD Million Adjusted EBITDA1 ($mm) Adjusted Net Income1 ($mm) Margin (%) 25% 24% 22% 22% 21% Margin (%) 17% 18% 15% 16% $203 15% $188 13% 7% $136 $129 $107 $74 $69 $57 $53 $32 $21 $9 2017 2018 2019 2020 2021 Q1’22 TTM 2017 2018 2019 2020 2021 Q1’22 TTM 1
Slide 21: Financial Highlights
Financial Highlights Recurring revenue model FY 2021 Q1 2022 Consistent track record of growth and $761m $240m profitability FY 2021 Revenue Q1 2022 Revenue Strong operating leverage 59.1% 56.8% Focus on high growth technology FY 2021 Revenue Growth YoY Q1 2022 Revenue Growth YoY disruptors 24.7% 22.
Slide 22: Financial Outlook
Financial Outlook Outlook1 2021 Outlook 2022 Second Quarter Full Year Revenue (in millions) $241.5 to $243.5 $980 to $1,000 Revenue growth (YoY) at midpoint 35% 30% Adjusted EBITDA Margin ~22.5% ~23.0% 1 Financial outlook provided as of May 9, 2022 as part of TaskUs’s Q1 2022 earnings call Investor
Slide 23: Outsourcing reimagined for the innovation age.
Outsourcing reimagined for the innovation age. Investor Presentation | 23
Slide 24: Appendix
j@ TaskUs™
Slide 25: Rating as of March 2022
Rating as of March 2022 5.0 4.6 4.4 4.3 4.1 4.1 4.0 4.0 3.9 3.8 3.8 3.8 3.5 3.3 3.2 3.0 2.0 1.0 0 TaskUs EPAM Globant Accenture TDCX Teleperformance Genpact Concentrix Appen Telus 24/7 Intouch Webhelp Alorica Investor Presentation | 25
Slide 26: Non-GAAP Reconciliations: Adjusted EBITDA
Non-GAAP Reconciliations Adjusted EBITDA USD Thousand Three Threemonths months ended March31, ended March 31, 2022 2021 Net income $ 11,586 $ 16,507 Provision for income taxes 6,313 3,559 Financing expenses 1,602 1,581 Depreciation 8,901 6,203 Amortization of intangible assets 4,711 4,712 EBITDA $ 3
Slide 27: Non-GAAP Reconciliations: Adjusted Net Income
Non-GAAP Reconciliations Adjusted Net Income USD Thousand Three months ended March Three months ended March 31, 2022 2021 Net income $ 11,586 $ 16,507 Amortization of intangible assets 4,711 4,712 Transaction costs 192 3,329 Foreign currency losses 1,153 787 Loss (gain) on disposal of assets (15) 27
Slide 28: Non-GAAP Reconciliations: Adjusted earnings per share
Non-GAAP Reconciliations Adjusted earnings per share Three months Three months ended ended March March 31, 31, 2022 2021 GAAP diluted EPS $ 0.11 $ 0.18 Per share adjustments to net income 0.23 0.13 Adjusted EPS $ 0.34 $ 0.31 Weighted-average common stock outstanding - Diluted 104,122,026 91,737,020
Slide 29: Non-GAAP Reconciliation: Revenue TTM Data
Non-GAAP Reconciliation Revenue Trailing Twelve Month (TTM) Data USD Thousand Three Months ended Year ended Three Months ended TTM Q1 March 31, December 31, March 31, 2021 2021 2022 2022 Revenue by Service Offering Digital Customer Experience $ 99,711 $ 486,679 $ 159,731 $ 546,699 Content Security 36
Slide 30: Non-GAAP Reconciliation: Adjusted Net Income TTM
USD Thousand Three Months ended Year ended Three Months ended TTM Q1 March 31, December 31, March 31, 2021 2021 2022 2022 Service revenue $ 152,871 $ 760,703 $ 239,680 $ 847,512 Net income (loss) $ 16,507 $ (58,698) $ 11,586 $ (63,619) Non-GAAP Amortization of intangible assets 4,712 18,847 4,711 18
Slide 31: Non-GAAP Reconciliation: Adjusted EBITDA TTM
USD Thousand Three Months Year ended Three Months TTM Q1 ended March 31, December 31, ended March 31, 2021 2021 2022 2022 Service revenue $ 152,871 $ 760,703 $ 239,680 $ 847,512 Net income (loss) $ 16,507 $ (58,698) $ 11,586 $ (63,619) Provision for (benefit from) income taxes 3,559 (2,265) 6,313 489
Slide 32: Reconciliations of Adjusted Net Income
USD Million Jan 1, Oct 1, Year Year Year Year 2018 2018 Ended 2017 Ended Ended Ended through through Decem (unaudited) December December December Sep 30, Dec 31, ber 31, 31, 2018 31, 2019 31, 2020 2018 2018 2021 Net Income (loss) $9.0 $33.1 $(0.9) $32.2 $33.9 $34.5 $(58.7) Amortization of intangible
Slide 33: Reconciliations of Adjusted EBITDA
USD Million Jan 1, 2018 Oct 1, 2018 Year Year Ended Year Ended Year Ended 2017 through through Ended December December December (unaudited) Sep 30, Dec 31, 31, 2018 31, 2019 31, 2020 December 2018 2018 31, 2021 Net Income (loss) $9.0 $33.1 $(0.9) $32.2 $33.9 $34.5 $(58.7) Provision for (benefit from)