Deutsche Telekom Ag · XETR:DTE
Deutsche Telekom — Investor Presentation (2024)
77 slides from Deutsche Telekom's investor presentation, Nov 22, 2024
Slide 1: Deutsche Telekom Company presentation 2024
Deutsche Telekom Company presentation 2024
Slide 2: Disclaimer
Disclaimer This presentation contains forward-looking statements that reflect the current views of Deutsche Telekom management with respect to future events. These forward-looking statements include statements with regard to the expected development of revenue, earnings, profits from operations, dep
Slide 3: Content
Content 01 Profile 02 Strategy & Transformation 03 Network, Products & Innovation 04 Service & Brand
Slide 4: Our Keyfacts
Our Keyfacts 199,652 25.4 mn employees fixed-network worldwide* lines € 112.0 bn revenue 22.0 mn 252.2 in 2023 broadband mn customers mobile customers Figures based on annual report 2023. * Reporting date December 31, 2023
Slide 5: Deutsche Telekom Profile
Deutsche Telekom Profile Customers Markets Numbers Employees & responsibility • 252.2 mn mobile customers • Present in > 50 countries • Revenue € 112.0 bn • Employees worldwide: 199,652 • 25.4 mn fixed-network lines • Germany, Europe and the USA: • Adjusted EBITDA AL € 40.5 bn (Reporting date Dec. 3
Slide 6: Germany
Germany Facts & figures 61.4 mn mobile customers 15.0 mn broadband customers 4.3 mn IPTV customers incl. satellite € 25.2 bn revenue € 10.2 bn EBITDA AL adjusted 59,709 employees (Reporting date Dec. 31, 2023) 78,600 employees in Germany overall (Dec. 31, 2023) Figures based on annual report 2023. *
Slide 7: United States & Europe
United States & Europe Facts & figures 47.9 mn mobile customers EUROPE 7.0 mn broadband customers 4.3 mn IPTV, satellite, cable customers € 11.8 bn revenue € 4.1 bn EBITDA AL adjusted 32,932 employees (Reporting date Dec. 31, 2023) 119.7 mn branded customers T-MOBILE US 98.1 mn postpaid customers 21
Slide 8: T-Systems
T-Systems Facts & figures Information technology and telecommunications services in all industries: automotive, finance, transport, retail & public sector Pioneer in cloud computing Corporate customers, multinational corporations & public sector € 3.9 bn revenue € 0.3 bn EBITDA AL adjusted 26,036 em
Slide 9: $73.3 Billion: Most valuable German Brand of all time
Most valuable German Brand of all time Most valuable GLOBAL TOP 10 #9 of the #1 Most valuable German Brand most valuable Telecoms Brand of all time Global Brands in the world Increase Brand Value of 17% up to Plus 84% from 2021 – 2024 $ 73.3 Billion 2021 2022 2023 2024 Source: Brand Finance Global 5
Slide 10: We take responsibility
We take responsibility Corporate Responsibility Sustainability Groundbreaking projects Environmental and climate protection Group-wide climate protection target: e.g., CO2 reduction, efficient use of 100% of Group’s electricity from renewable resources, circular economy, sustainable energy sources s
Slide 11: We take responsibility
We take responsibility Corporate Responsibility Social commitment Groundbreaking projects Digital Participation “Media, sure! But secure.”: Connection of media and democratic #TAKEPART – No hate speech, offers promoting literacy competent use of media among 9- to 99-year-olds Digital Responsibility
Slide 12: We take responsibility
We take responsibility Corporate Responsibility Diversity, Equality and Inclusion Data privacy Sponsorship Leading role in societal and Leading role in data privacy & data security Commitment to culture & sport diversity-related issues • Data privacy report & Security on the Internet • Amateur & pro
Slide 13: Employer Deutsche Telekom
Employer Deutsche Telekom Employer Branding Facts & our Awards (Selection) Welcome to Growthtopia, employer positioning not a destination but a journey. approx. 78,600 Employees in Germany Leading Employer 2023 Take part in an ever-evolving digital transformation and 4,908 Dual students/ trainees Be
Slide 14: We won't stop until everyone is connected.
We won’t stop until everyone is connected. It is in our nature to seek the company of others: humans Our network is an artery pumping life: fast, reliable, need this interaction in order to move forward. Sharing and secure. It provides easy access to all who need it. fosters closeness. It is the ver
Slide 15: Our guiding principles
Our guiding principles Delight our Get things Act with respect Team I am T – Stay curious customers done & integrity Together – Count on me & grow Team apart Profile Strategy & Transformation Network, Products & Innovation Service & Brand 15
Slide 16: We are responsive
We are responsive Timotheus Höttges Dr. Ferri Abolhassan Birgit Bohle Chief Executive Officer (CEO) Board member for T-Systems Board member for Human Resources & Legal Affairs, Deutsche Telekom AG Labor Director linkedin.com/in/timhöttges linkedin.com/in/ferriabolhassan linkedin.com/in/birgit-bohle
Slide 17: Content
Content 01 Profile 02 Strategy & Transformation 03 Network, Products & Innovation 04 Service & Brand
Slide 18: We are stronger than ever – our flywheel works
We are stronger than ever – our flywheel works #1 Global Telco brand +84% Brand value since 20201 ~ €71 bn Total Cash Capex2 2021 – 2024e #1 Leading 5G networks in US, GER & EU > €1.75 Adj. EPS +46% since 2020 > 20 mn Fiber homes passed GER & EU8 +13 mn homes since YE 2020 Customers ~ €43 bn Adj. Co
Slide 19: We will accelerate through data, AI and global scale
We will accelerate through data, AI and global scale FROM TO Profile Strategy & Transformation Network, Products & Innovation Service & Brand 19
Slide 20: Our strategy: Leading Digital Telco
Our strategy: Leading Digital Telco 6 Scale-up with global services, cloudified API- 1 Differentiate via leading network experience – based NT/IT platforms & common operations best Fiber, best 5G 5 Become a data-informed, AI-enabled, 2 Grow by monetizing high-quality networks & services that enhance
Slide 21: We are committed to lead and perform
We are committed to lead and perform STRONGER FOUNDATION SUPERIOR EXECUTION ACCELERATION VALUE CREATION ▪ Grow US share & strong ▪ Out-invest competition ▪ Data informed, digital first Unlock additional Market cap: Portfolio with optionality ▪ Next-level quality approach company ▪ Solid leverage & h
Slide 22: Content
Content 01 Profile 02 Strategy & Transformation 03 Network, Products & Innovation 04 Service & Brand
Slide 23: Our best network (Germany)
Multi award-winner: Our best network (Germany) 5G FIBER ~90 000 770,000 km 5G antennas fiber-optic cables
Slide 24: Our best network at a glance
Our best network at a glance Germany Fixed network Mobile network 770,000 km ~90 000 5G antennas fiber-optic cables (Q3/2024) (Q2/2024) > 23.3 million broadband connections* ~97% 5G network coverage (Q4/2023) (Q3/2024: 97,5%) 20.2 million lines with FTTH* 99.7% LTE coverage of population fiber-optic
Slide 25: Our best network at a glance
Our best network at a glance Prizes and awards Best network coverage, bandwidth, and stability. Repeatedly awarded Both fixed and mobile. • Broadband quality leader in mobile and fixed networks • Innovative products • High bandwidths and state-of-the-art technology • Excellent network coverage Profi
Slide 26: We offer the best network coverage, bandwidth, and stability.
We offer the best network coverage, bandwidth, and stability. Both fixed and mobile. Network coverage Hybrid Vectoring Investments 5G With our 5G network, we Our hybrid connection With our vectoring rollout, The expansion of With 5G we are creating a reach ~97 % of households combines the strengths
Slide 27: The network of the future is setting the course
The network of the future is setting the courset Network requirements are becoming more complex The fiber optic and mobile networks in Germany require further expansion and construction. Bandwidth Network coverage User experience Devices Latency The number of broadband Complexity is spiraling – Virt
Slide 28: Products for our Consumers
Products for our Consumers MagentaEINS MagentaTV Magenta SmartHome
Slide 29: We have the best offers
We have the best offers Products and services for consumers We offer products and services that are innovative, safe, and simple too. MagentaMobil MagentaEINS MagentaTV For everyone who is family. For roommates If you combine landline including It offers something for everyone: and friends. For clos
Slide 30: Magenta Mobil – for everyone who is a family
Magenta Mobil – for everyone who is a family The more, the cheaper Integrative & convergent! Inexpensive MagentaMobil offers for everyone Family & Conficents who is a family. Uncomplicated & smart! With our tariffs, Simplicity we offer a simple and smart offer for everyone. The more, the cheaper Wit
Slide 31: Combine mobile and fixed network incl. internet
Combine mobile and fixed network incl. internet Magenta EINS – A one-stop shop Better price € ▪ Save €5 per month Better performance ▪ At least 1 hour of unlimited surfing every day with Mobile Happy Hour, also for Plus cards ▪ Unlimited data volume with Magenta Mobil L - also for Plus cards ▪ Flat
Slide 32: Welcome to the television of the future
Welcome to the television of the future MagentaTV Time-independent television through restart, 7-day replay, timeshift & Using MagentaTV our customers watch their recording favourite shows whenever they want – Largest program variety with more than 180 channels, including over even on the move. 150
Slide 33: Everything for the Internet at home
Everything for the Internet at home Magenta at home We connect the customer's home for the best experience. Highspeed at home The best connection with the best WLAN and the best service offers TOP Internet speed throughout your home. Smart home Use the router and MagentaZuhause app to intelligently
Slide 34: Products for our Business Customers
Products for our Business Customers INTEGRATED B2B COMPETENCE From small and medium-sized companies to multinational cooperations and public institutions: Together, T-Systems and Telekom Deutschland are there for our customers‘ business.
Slide 35: End-to-end digitalization from a single source
T-Systems und Telekom Deutschland offer End-to-end digitalization from a single source Industry Use Cases … ▪ Connectivity integrated with IT Vertical SW engineering, digitization solutions and cloud platforms & application layer Services platforms, business applications, workplace & Consulting coll
Slide 36: We structure our capabilities for the best customer experience
We structure our capabilities for the best customer experience at all levels Portfolio & Go-to-Market View Advisory Best in class, software-defined IT Services Digital Solutions 01 connectivity based on global DT Cloud Infra & network for all enterprise customers Managed Services 03 Journey-to-Digit
Slide 37: Products for our Business Customers: T-Systems
Products for our Business Customers T- Systems Security Advisory Digital Cloud Services
Slide 38: What T-Systems stands for
What T-Systems stands for 92% confirm T-Systems to be reliable1 91% perceive T-Systems as innovative 1 T-Systems is part of TOP 3 European customer satisfaction benchmarks 2 T-Systems is the most reliable > 100 leadership positions in 30 analyst benchmark reports service provider for enterprises. T-
Slide 39: We partner with you on your journey into a digital environment
We partner with you on Our set-up your journey into a modern, secure, and resilient digital environment along the E2E digital value chain. 7 Focus industries Global Delivery Network with 26 countries 1 German frontend T-Systems I Company T-Systems presentation I Company I February presentation 2024
Slide 40: About T-Systems
We are big enough to About T-Systems scale globally and small enough to care. #1 ITin Germany service provider & DACH 3.9 B Revenue with +5.3 % organic growth from 2022 to 2023 8 Security Operations Centers (SOCs) globally defending against > 36 M attacks per day 26 Countries across Europe, Asia, an
Slide 41: Together, we change the world
Together, we change the world Providing life-changing insights with Copernicus Satellite Data Saving lives by keeping hospitals running Enabling the future of mobility Moving millions of people through airport facilities Delivering energy to humankind We enable our customers Strengthening the cyber
Slide 42: Our global portfolio combines horizontal solutions with deep industry expertise
Our global portfolio combines horizontal solutions with deep industry expertise Automotive Health Public Public Transport Customer Experience Digitalization in the Hospital Digital Public Administration Digital Infrastructure Software-Defined Vehicle Digital Health Insurance Public Sector Sustainabi
Slide 43: We turn customers into fans
We turn customers Global players & hidden into fans. champions trust us With the T-Systems Sovereign Cloud powered by Google Cloud, we can now take off on the market with an innovative, AI-based service for compliance with the Federal Money Laundering Act. Maximilian Reinhard, Founder and CPO Legali
Slide 44: We turn your challenges into our mission
We turn your challenges Solved customer pain points into our mission. DIGITALIZATION Through RPA T-Systems, automated the processing of > 600 orders daily for Deutschland-Ticket and helped Transdev avoid hiring 60 workers. RESILIENCE We provided a rapid resolution of incidents and minimization of do
Slide 45: Your sustainability targets are as important to us as our own
Your sustainability Our sustainability targets targets are as important to us as our own. 0% Net zero emissions for 100% Sourcing of renewable direct and indirect energy electricity since 2021 consumption until 2025 Net zero emissions Full circularity for technology 0 % (full scope) emission by 2040
Slide 46: Quality is the key to success.
Audit & “Sense of Quantity & quality compliance including risk urgency” of people ZERO OUTAGE Health checks Process Product & adherence operational & discipline readiness Being aware Avoiding failure Scoping of and right from the according to managing risks deal customer needs ZERO FAILURE Quality Q
Slide 47: We leverage our ecosystem of reliable partners
We leverage our ecosystem of reliable partners to enable innovative solutions for you. Our network includes over 500 … … prominent technology and industry v leaders, along with numerous startups. Joint solution development … Capability augmentation v Joint project delivery … Co-innovation 47
Slide 48: Over 20,000 certified T-Systems experts
Over 20,000 certified T-Systems experts dedicate their efforts daily for our EXPERTISE customers. ▪ Certified experts across industry & portfolio #peoplemakeithappen ▪ Experience and best practice from our worldwide industry projects T-MINDSET ▪ Accountable, caring, collaborative ▪ Client centric ▪
Slide 49: Products for our Business Customers: Telekom Deutschland
Products for our Business Customers Telekom Deutschland Cloud Management Connectivity & infrastructure ICT-Solutions Agile Workplace Security & Business Apps
Slide 50: Our key facts
#1 Market leader #1 most valuable European brand ~97% 5G Coverage for business customers most valuable telecommunications in Germany In Germany brand in the world Our key facts We have a strong market postition > 50% Of german companies work 82 TRI*M-points B2B > 80% of Germany´s with our Telekom ne
Slide 51: We are an essential part of Deutsche Telekom AG
We are an essentail part of Deutsche Telekom AG 25% T-Systems TELEKOM DEUTSCHLAND TOTAL* 61.4 mn mobile customers 15.0 mn broadband-connections € 25.2 bn revenue Share of 59,709 employees total business customer revenue OF WHICH TELEKOM DEUTSCHLAND of Deutsche Telekom BUSINESS CUSTOMERS: in Europe (
Slide 52: We are international – our global coverage
We are international – our global coverage for the local needs of business customers AMERICA EUROPE USA & Canada Netherlands Greece Mexico Luxembourg UK Brazil France Poland Argentina Belgium Slovakia Switzerland Czechia Austria Slovenia Italy Hungary Iberia Turkey Nordics We are also there for our
Slide 53: In a nutshell: We are Telekom Deutschland Business Customers
In a nutshell: We are Telekom Deutschland Business Customers We are the preferred digitization partner of 2.4 million business customers our 25,500* experts take care together with 5,500 partners for your digitalization 53
Slide 54: Our Mission
Our Mission LEADING DIGITAL TELCO Driving Digitalization. Together. 1 2 3 4 5 Public Large Midmarket SME T Business Enterprise Business Business Digital Business E2E Delivery & Best Service Best Network Strongest Team in the Industry We are driving digitalization at the forefront. We tackle digital
Slide 55: Our broad business portfolio makes our customers successful
Our broad business portfolio makes our customers successful in the digital world Achieving more together: With strong partners, we enable an even broader spectrum in AI Digitization Industry digitalization projects Know-how Applications e.g. Infrastructure & e.g. Cloud Management Security e.g. Ident
Slide 56: We understand the needs of our customers
We understand the needs of our customers The customer in focus – it is not just a phrase for us, it is the basis for our actions. The needs of our customers always in sight, we generate sustainable success out of digital innovations for companies and their business models. Needs: More sales & Enhanc
Slide 57: We make digitization experiencable with DIGITAL X
We make digitization experiencable with DIGITAL X 2021 – 2024 World Exhibition for Digitalization. Stunning indoor DIGITAL X is europeans leading digitization initiative. and outdoor stages, numerous brandhouses, It connects corporates, medium sized companies, startups, marketplaces and the most rel
Slide 58: We drive digitization and seize our initiative
We drive digitization and seize our initiative DIGITAL EDUCATION TECHBOOST SCHUBKRAFT The commitment for schools has We've got startups' backs – We give orientation in the funding a long tradition at Telekom. Our approach is: with powerful technology and the landscape – for the development of We dig
Slide 59: #DeinMeinBusiness
#DeinMeinBusiness We are personally here for The best solutions? you to ensure everything in Let's find them together. your business runs No matter what your business needs, we will smoothly. Discover how we find the best solutions for you. We take the can support you as well time to get to know you
Slide 60: Innovation at Deutsche Telekom
Open to the new Innovation at Deutsche Telekom Collaboration Agility Focus
Slide 61: Innovation in cooperation with Partners worldwide
Innovation in cooperation with Partners worldwide Group Partnering TechBoost T.Capital hub:raum T-Labs Scouting innovation Partner for B2B innovation Corporate venture capital in Innovation transfer from the Research with the world’s worldwide business with startups strategic fields world of startup
Slide 62: Innovation topics
Innovation topics Examples Home Orchestration Broadband Router Edge Cloud Campus Networks Best digital home experience Powerful RDK router platform Cloud closer to devices & Exclusive networks increase customers performance Our Home Experience creates an Standardized common router Edge cloud brings
Slide 63: Content
Content 01 Profile 02 Strategy & Transformation 03 Network, Products & Innovation 04 Service & Brand
Slide 64: Our service
Digital service „Telekom hilft“, MagentaApp, VoiceID, … 5.6 million subscriber lines provisioned/ year 25,100 service employees Award winner Our service
Slide 65: Best customer service
Best customer service Example: Germany Outstanding Customer service Workload field service customer service • Awarded regularly: • 33.2 million phone calls per year • 26.2 on-site customer appointments per day TÜV’s “good” seal of approval for customer • 9 million letters/faxes/emails per year in Ge
Slide 66: Our service is cross-channel and personal
Our service ist cross-channel and personal Outbound YouTube Instagram Inbound: Call, Letter, Fax, … Technical Support Facebook Twitter Telekom Shops – Our shop window • Making digital solutions tangible for our customers Online channels – Our digital service • Personal services make the customer • A
Slide 67: Leading in the sector
Leading in the sector Our range of customer service options Dialog and service quality MeinMagenta app across digital contact channels • As a communications provider, we offer the best overall tracking • MeinMagenta app is the most comprehensive service app from any telecommunications provider and a
Slide 68: New services for our customers
New services for our customers Our range of customer service options My Telekom Chatbots Callback Voice ID WhatsApp MediaTransfer technician service • We tell the customer • Our digital service • Our Deutsche Telekom • Our customers can use • Quick, easy and • MediaTransfer is a when the service ass
Slide 69: Our brand
Our brand
Slide 70: Our brand: #1 German, #1 European, #9 Global
Our brand #1 GERMAN BRAND #1 BRAND EUROPEAN #9 BRAND GLOBAL
Slide 71: Brand Value Increase 2024
Brand Value Increase 2024 73.3 bn. US $ +765% From 2020 to 2024 +84% Brand Value Global 500 2024 by Brand Finance plc, London 2007 8.5 bn. US $
Slide 72: We are digital optimists.
Our core belief We are digital optimists. Humans in their nature have always needed interaction. Our connection to others shapes and enriches our lives. But in today’s world, where the fate of all individuals, businesses and societies are so interconnected, we believe that it is only through digital
Slide 73: T – the strongest connection of people.
Our mission T – the strongest connection of people. We enable participation and foster mutual understanding and thus build a world of digital optimism. The strength of our networks and our expertise in human-centered digital connectivity benefit everyone and empower us to face any challenge together
Slide 74: Brand Positioning
Brand Positioning Core Belief → We are digital optimists. Brand Themes → How do we bring our brand to life? Humans in their nature have always needed interaction. Our connection to others shapes and enriches our lives. But in today’s world, where the fate of all individuals, businesses and societies
Slide 75: Magenta Means More
Magenta Means More Our Trademarks Magenta is more than just a corporate color! This unique color became a way of living. More than 80% of Telekom employees are proud of their brand and are happy to be identified with it. LOVE MAGENTA allows them to celebrate their pride in their work, sometimes nois
Slide 76: Connecting your world
Slide 77: Deutsche Telekom AG, Bonn
Deutsche Telekom AG Friedrich-Ebert-Allee 140 53113 Bonn