Tabcorp Holdings Limited · ASX:TAH
Tabcorp — Investor Day (May 2023)
41 slides from Tabcorp's investor day presentation, May 31, 2023
Slide 1: Investor Day presentation ASX announcement
31 May 2023 ASX Market Announcements Australian Securities Exchange 20 Bridge Street Sydney NSW 2000 Investor Day presentation For personal use only Attached is the presentation regarding Tabcorp Holdings Limited’s (Tabcorp) Investor Day. This presentation will be webcast on Tabcorp’s website at www
Slide 2: Investor Day May 2023: We're Raising the Game
For personal use only INVESTOR DAY MAY 2023 WE’RE RAISING THE GAME 31
Slide 3: The Line Up
THE LINE UP For personal use only 03 DELIVERING TAB25 ADAM RYTENSKILD 09 BIG BET: WINNING THE AUSTRALIAN MARKET JENNI BARNETT 26 DATA ANALYTICS DR AMY SHI-NASH 31 BIG BET: WORLD CLASS BUSINESS PERFORMANCE DAN RENSHAW 36 SUMMARY & CONCLUSION ADAM RYTENSKILD
Slide 4: TAB25: Creating a Different Company
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION TAB25: CREATING For personal use only A DIFFERENT COMPANY Reshaping the business to deliver customers market leading offers, pricing, products and customer experience. A SIMPLE, GRO
Slide 5: Foundation for Growth: early achievements since demerger
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION FOUNDATION For personal use only We are proud of our …AND WE FOR GROWTH early achievements since demerger… EMBRACE OUR POSITION IN MARKET DIGITAL PRODUCT eBET SALE Iconic Australian
Slide 6: Level Playing Field Scorecard
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION LEVEL PLAYING FIELD For personal use only SCORECARD QLD ACT TAS VIC* NSW IN PROGRESS SA DISCUSSION COMMENCED * Post August 2024.
Slide 7: Changing Market Creates Opportunity
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION CHANGING MARKET For personal use only CREATES OPPORTUNITY Focus on customer growth – acquisition & retention CONSUMER CONFIDENCE RISING COST OF CAPITAL Regulatory harmonisation to r
Slide 8: TAB25 targets
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION TAB25 use only We’re creating a simpler and very different looking company. Our targets for FY25 are1: WINNING SHAPING CHANGING THE GAME THE GAME THE GAME METRICS & MEASURES A trans
Slide 9: TAB25 Execution Plan
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION TAB25 EXECUTION PLAN For personal use only OUR STRATEGY WIN THE GAME SHAPE THE GAME CHANGE THE GAME Our FY25 Targets1 30% Digital Revenue Market Share Level Playing Field on fees an
Slide 10: Big Bet: Winning the Australian Market
For personal use only BIG BET: WINNING THE AUSTRALIAN MARKET
Slide 11: A Year Since June 2022 Investor Day Goals
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION A YEAR SINCE For personal use only MOVE FASTER, IMPROVE APP UPDATES: MOVE FROM NEW JUNE 2022 WAYS OF WORKING ~4 MONTHS TO 4 WEEKS PRODUCT INVESTOR DAY GOALS Update: Same Race Multi
Slide 12: Leveraging Our Unique Digital Betting Ecosystem
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION LEVERAGING For personal use only OUR UNIQUE DIGITAL BETTING ECO-SYSTEM OUR CUSTOMERS VISION & DESTINATIONS CONTENT
Slide 13: Market Segment Profiles
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION MARKET SEGMENT PROFILES For personal use only PUNTERS: BETTING IS THE GAME FANS: BETTING ADDS TO THE GAME OCCASIONALS: GAME FOR BETTING AVI SEB ROGER BAX BODIE CASSIE EVE AVID ALL-R
Slide 14: Big Bet: Win the Australian Market, Fields of Play
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 For personal use only AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION BIG BET FIELDS 1. OF PLAY ACQUIRE WIN THE 2. Dominate Racing AUSTRALIAN MARKET RETAIN Double Down on the Right Sports “Play to the Best Social Entertainment st
Slide 15: Fields of Play: Dominate Racing
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 For personal use only AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION FIELDS OF PLAY CUSTOMER SEGMENT DOMINATE RACING ACQUIRE DRIVE ARPU FROM ACQUIRE FANS WHO ACQUIRE PUNTERS WHO CURRENT PUNTERS BET ON SPORTS ARE USING COMPETITOR
Slide 16: Fields of Play: Double Down on the Right Sports
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 For personal use only AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION FIELDS OF PLAY CUSTOMER SEGMENT DOUBLE DOWN ON THE RIGHT ACQUIRE ACQUIRE NEW DRIVE ARPU FROM IN-VENUE ACQUIRE PUNTERS WHO SPORTS RETAIN SPORTS FANS / STADIUM S
Slide 17: Fields of Play: Best Social Entertainment Experience
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 For personal use only AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION FIELDS OF PLAY CUSTOMER SEGMENT BEST SOCIAL ENTERTAINMENT ACQUIRE RETAIN AND DRIVE ARPU RETAIN AND DRIVE ARPU ACQUIRE PUNTERS FROM EXPERIENCE FROM CURRENT PUNT
Slide 18: Fields of Play: Leadership in Customer Care & Community
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 For personal use only AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION FIELDS OF PLAY CUSTOMER SEGMENT LEADERSHIP IN CUSTOMER CARE & COMMUNITY ALL CUSTOMER ACQUIRE RETAIN SEGMENTS REPUTATION AMBITION We are the trusted Australian
Slide 19: Execution Rigour: Initiatives and Project Build
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION EXECUTION RIGOUR For personal use only WIN THE AUSTRALIAN MARKET: INITIATIVES AND PROJECT BUILD DATA & GENEROSITIES & CUSTOMER VALUE CONTENT & 1:1 INTEGRATED VENUES PRODUCT - ALL ST
Slide 20: Integrated In-Venue Experience
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION INTEGRATED IN-VENUE EXPERIENCE VENUE EXECUTION For personal use only Digital Venue Retail Sales Venue Commercial New Venue Cash Future Venue Footprint VENUE Optimisation Model Exper
Slide 21: Integrated In-Venue Experience: Marquee Experience
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION INTEGRATED IN-VENUE MARQUEE For personal use only EXPERIENCE EXPERIENCE DISCOVERY INTEGRATED STORE VENUES TAB INTEGRATED POP-UPS VENUES – ESSENTIALS
Slide 22: For personal use only
For personal use only 21
Slide 23: Modernising the Brand
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION MODERNISING For personal use only THE BRAND
Slide 24: Digital Content Driving Conversion
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION DIGITAL CONTENT For personal use only ENGAGEMENT DRIVING CONVERSION ENGAGE CONVERT CONTENT INFORM ENTERTAIN
Slide 25: TAB Leading the Sector in Volume of First to Market Features
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION TAB IS LEADING THE SECTOR IN VOLUME OF For personal use only FIRST TO MARKET FEATURES RELEASED TO CUSTOMERS SINCE Q2 TAB FOLLOWING COMPETITOR FEATURES APP FEATURES OTHER NON – APP F
Slide 26: Unlocking the Value of Data
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION UNLOCKING THE For personal use only VALUE OF DATA FIRST PARTY DATA STRATEGIC AND A SINGLE VIEW OF APPOINTMENTS AT CUSTOMER ALLOWS US TO PACE, AS WELL AS DELIVER A PERSONALISED, FAST
Slide 27: Data Analytics Game Plan
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION DATA ANALYTICS For personal use only GAME PLAN CULTURE KNOW & GROW OF EXCELLENCE CUSTOMERS UPLIFT MATURITY Accelerate data & tech EMPOWERING SOCIAL IMPACT GROWTH PERSONALISATION Exp
Slide 28: Data Analytics: Know & Grow Customers
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION DATA ANALYTICS For personal use only KNOW & GROW CUSTOMERS LIFETIME VALUE FY23 ACTIVE BY SEGMENT CUSTOMERS DIGITAL IN-VENUE DIGITAL REACH (DIV) CUSTOMER VALUE
Slide 29: Data Analytics: Lifecycle-Led Engagement
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION DATA ANALYTICS: LIFECYCLE-LED ENGAGEMENT For personal use only ACTIVE CUSTOMER ENGAGEMENT OBJECTIVES ACQUISITION EARLY LIFE (60 DAYS) MATURITY EARLY LAPSED DORMANT Driving active en
Slide 30: Data Analytics: Efficiency & Optimisation Generosity
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION DATA ANALYTICS For personal use only EFFICIENCY & OPTIMISATION GENEROSITY DISCIPLINED DATA DRIVEN FRAMEWORK Personalisation MASS GENEROSITY, PERSONALISED OFFERS CONTEXTUAL EXPERIENC
Slide 31: Data Analytics: Leadership in Proactive Customer Care
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION DATA ANALYTICS For personal use only LEADERSHIP PROACTIVE CUSTOMER CARE Continue to grow and improve our capability to ensure we remain an industry leader in customer care UNIQUE EX
Slide 32: Big Bet: World Class Business Performance
For personal use only BIG BET: WORLD CLASS BUSINESS PERFORMANCE
Slide 33: Reshaping the Business for Growth
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION RESHAPING THE BUSINESS FOR GROWTH For personal use only TAB25 BIG BET #1: Winning the BIG BET #2: Level the Playing BIG BET #3: World Class Business DOUBLE ROIC Australian Market Fi
Slide 34: Genesis: Opex Target Trajectory
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION GENESIS For personal use only GROUP OPEX >$700m2 FUTURE OPERATING INTEGRATED CORE OPERATIONS $627m $640m- $646m MODEL & WAYS VENUE COST-EFFICIENT $597m $600m- OF WORKING TRANSFORMAT
Slide 35: Genesis: Integrated Venue Transformation
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION GENESIS INTEGRATED VENUE For personal use only TRANSFORMATION AGENCY COST- NETWORK TO-SERVE OPTIMISATION DIGITAL RETAIL COMMERCIAL VENUES MODEL
Slide 36: Capital Discipline and Capex Forecast
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION CAPITAL For personal use only DISCIPLINE CAPEX FORECAST FY23 CAPEX UP TO $150M Inclusion of ROIC in TAB25 and management incentives drives capital discipline. E.g. WA TAB, CAPEX 100
Slide 37: Summary & Conclusion
For personal use only SUMMARY & CONCLUSION
Slide 38: Summary & Investment Case
DELIVERING BIG BET: WINNING THE BIG BET: WORLD CLASS SUMMARY & TAB25 AUSTRALIAN MARKET BUSINESS PERFORMANCE CONCLUSION SUMMARY & For personal use only INVESTMENT CASE SOLID BUSINESS DEMONSTRATED GENESIS PROGRAM FOUNDATION ABILITY TO DELIVER DELIVERING ON WHAT WE SAY DISCIPLINED COST WE WILL DO MANAG
Slide 39: Q&A
For personal use only Q&A
Slide 40: Disclaimer
DISCLAIMER For personal use only This Presentation contains summary information about Neither Tabcorp nor any other person warrants or guarantees under the U.S. Securities Exchange Act of 1934, as amended, the current activities of Tabcorp Holdings Limited (Tabcorp) the future performance of Tabcorp
Slide 41: We're Raising the Game
For personal use only WE’RE RAISING THE GAME