Ing Groep N.v. · EURONEXT:INGA
Ing Groep — Investor Day (March 2019)
13 slides from Ing Groep's investor day presentation, Mar 25, 2019
Slide 1: Transformation update
Transformation update Investor Day 2019 Roel Louwhoff, COO/CTO Frankfurt • 25 March 2019
Slide 2: Key points
Key points • Digital banking, innovation and transformation is in our DNA • Being digital guides our investments and transformation efforts • All our initiatives are geared towards creating one, efficient and safe ING worldwide • We have realised structural savings while also servicing an increased
Slide 3: Digital banking, innovation and transformation are in our DNA
Digital banking, innovation and transformation are in our DNA Pioneer direct banking Digitalisation and operational One global platform, model in new markets excellence in branch model One ING experience 1997 2008 2014 Today • ING Direct in 9 countries with one • Integrated Postbank and ING Bank • (
Slide 4: Being digital guides our investments and transformation efforts
Being digital guides our investments and transformation efforts Our principles to be a digital player… Customer experience first: personal, instant, relevant and seamless Adapting fast, while remaining fully safe, secure and compliant Digital is end-to-end, not just a customer interaction layer Bein
Slide 5: Our transformation supports all key components of our strategy
Our transformation supports all key components of our strategy Keeping the bank safe Improving cross-border and compliant with scalability with one regulation platform, one ING experience Building one foundation Enhancing our value for all propositions (for all financial matters and beyond) 5
Slide 6: Cost savings realised while servicing increased demand for regulatory compliance
Cost savings realised while servicing increased demand for regulatory compliance Increased regulatory demand impacts resources, Status of investments, cost savings and impact on FTEs investments and timelines (2016 – 2018) • Regulatory requirements translate into additional change demand for regulat
Slide 7: Unite be+nl will deliver same digital channels for retail customers in 2019
Unite be+nl will deliver same digital channels for retail customers in 2019 Achievements to date • Integration of Record Bank in BE • New customer service organisation across both countries ~600k ~600 ~2,000 • Cross-border Ops & Tech organisation Record Bank branches FTEs • Harmonised cross-border v
Slide 8: Model Bank will deliver a platform for >7 million retail customers
Model Bank will deliver a platform for >7 million retail customers Achievements to date • Platform live in Czech Republic, built and running on global components ~400k ING Model • Harmonised value propositions and processes for Savings & Daily Banking customers Cloud Bank migrated in and team Czech
Slide 9: Project Welcome has increased efficiency in Germany
Project Welcome has increased efficiency in Germany Achievements to date • New mobile app (OneApp) rolled-out in DE (and NL) • Go2Place platform launched including digital 12% ~800k 50% must-haves: FTEs fewer calls faster reduced in due to mortgage • Digital on-boarding, e-signature, easy Operations
Slide 10: Wholesale TOM delivering efficiencies
Wholesale TOM delivering efficiencies Achievements to date • Single IT platform for payments, loans and trade finance across multiple countries • Single account opening process in 18 >18,000 >700 IT ~680 countries subscriptions applications FTEs • Shared Service centres hosting >1,500 WB on Inside d
Slide 11: We are building one common foundation & approach for all…
We are building one common foundation & approach for all… Highlights of achievements to date • 1,200 robots in use equivalent • 4 Shared services centres to 390 FTEs • Shared security services used • >20 customer journey by 38 countries improvements completed • All countries on one global data • 14
Slide 12: …while in parallel we transform our IT function
…while in parallel we transform our IT function We are transforming our IT function while generating savings… …to keep IT cost base flat (in € bln) Reduced, • From 16 to 4 data centres in NL, BE and FR* CAGR +1% consolidated • 70% of applications removed from mainframe NL 2.4 2.3 2.4 and simplified
Slide 13: Important legal information
Important legal information ING Group’s annual accounts are prepared in accordance with International Financial Reporting Standards as adopted by the European Union (‘IFRS-EU’). In preparing the financial information in this document, except as described otherwise, the same accounting principles are