Trifork Group AG · OMXCOP:TRIFOR
Trifork — Technical Presentation (December 2020)
37 slides from Trifork's technical presentation, Dec 3, 2020
Slide 1: Trifork
TRIFORK What do you see as the blaees Gualienges / trends within peating and QA right now? SS | ——— \ as = —
Slide 2: A few practical notes
A few practical notes Recording 1 We will be recording the Tech Update and make it available to you afterwards Questions & Answers 2 Use the chat function to ask questions Survey 3 We would love your feedback after the Tech Update
Slide 3: Tech Update speakers
TRIFORK. Karina Reimer Hansen Project Management Team Lead ECH UPDATE digital solutions Allan Tange December 3, 2020 a CEO Nursel Yildirim Head of Digital Design & Moderator
Slide 4: How to effectively assure the highest quality of your digital solutions
HOW TO EFFECTIVELY ASSURE THE HIGHEST QUALITY OF YOUR DIGITAL SOLUTIONS Trifork Tech Update 3rd of December 2020
Slide 5: Focus on quality
ORGANIZATIONS HAVE AN INCREASING FOCUS ON QUALITY ASSURANCE AND SOFTWARE TESTING THE REASON? IT is business critical – Bad quality has a high business impact FOCUS ON QUALITY Increasing IT complexity – Requires the right competencies and insights Increasing development costs – Do it right, the first
Slide 6: The problem is that organizations are still challenged in their work with QA
THE PROBLEM IS THAT ORGANIZATIONS ARE STILL CHALLENGED IN THEIR WORK WITH QA QUESTIONS TO BE ASKED 1. How do we include end-users and get their feedback continuously? PROBLEM 2. How do we automate in an agile or DevOps environment? 3. How do we measure and gain insight in quality in order to make th
Slide 7: Agenda
WE WILL GIVE YOU AN OVERVIEW OF SOME OF THE CHALLENGES WITHIN QUALITY ASSURANCE Early User Testing Automation Quality Management AGENDA Competencies 8
Slide 8: Early user testing
EARLY USER TESTING
Slide 9: Organizations tend to forget to involve their users continuously
ORGANIZATIONS TEND TO FORGET TO INVOLVE THEIR USERS CONTINUOUSLY PROBLEM EARLY USER TESTING 1. ”I know what my customer / users want” 2. User feedback is slow or late 3. UX is in a silo and user feedback is not a part of the whole organization 10
Slide 10: Consequence: risk of launching a solution not fit for purpose
THE CONSEQUENCE IS THE RISK OF LAUNCHING A SOLUTION WHICH IS NOT FIT FOR PURPOSE CONSEQUENCES EARLY USER TESTING 1. The solution is not fit for purpose 2. Lower business value 3. Higher development costs 11
Slide 11: Implement a process to bring users in from the start
IMPLEMENT A PROCESS TO BRING USERS IN FROM THE START AND DURING THE DEVELOPMENT SOLUTION EARLY USER TESTING 1. Customer-centric approach 2. Test your idea as early as possible 3. Digital visualization of the solution 12
Slide 12: Automation
AUTOMATION
Slide 13: Test automation in the sprint doesn't support deployment to production
TEST AUTOMATION IN THE SPRINT DOESN’T SUPPORT A DEPLOYMENT TO PRODUCTION PROBLEM 1. Business orientated tests are not AUTOMATION automated in the sprint 2. Test Automation is not integrated in the pipeline / process 3. Automation becomes a bottleneck 14
Slide 14: Consequences: ineffective feedback and low transparency on quality
THE CONSEQUENCES ARE INEFFECTIVE FEEDBACK AND LOW TRANSPARENCY ON QUALITY CONSEQUENCES 1. Slow feedback AUTOMATION 2. Low transparency on quality = high risk 3. Low velocity / risk of test debt 15
Slide 15: Make automation the driver to collaborate on quality
THE SOLUTION IS TO MAKE AUTOMATION THE DRIVER TO COLLABORATE ON QUALITY SOLUTION AUTOMATION - SOLUTION 1. All disciplines and roles collaborate on automation 2. Maintainable framework 3. Automation integrated into the pipeline 16
Slide 16: Quality management
QUALITY MANAGEMENT
Slide 17: How do we measure quality?
HOW DO WE MEASSURE QUALITY? QUALITY MANAGEMENT 18
Slide 18: Many organizations don't measure quality
THE PROBLEM IS THAT MANY ORGANIZATIONS DON’T MEASURE QUALITY PROBLEM QUALITY MANAGEMENT 1. Don’t measure on Quality 2. Primarily measure on test metrics 3. No real-time measurement 19
Slide 19: Consequence: you don't know the quality when you release
CONSEQUENCES IS THAT YOU DON’T KNOW THE QUALITY WHEN YOU RELEASE CONSEQUENCES QUALITY MANAGEMENT 1. Don’t know the quality of the release 2. Don’t know the impact of the progress of the project 3. Low transparency for decision-makers 20
Slide 20: Quality management - solution
IDEA PLAN CODE BUILD RELEASE DEPLOY OPERATE QUALITY MANAGEMENT - SOLUTION AUTO AUTO AUTO 21
Slide 21: Example of an insights dashboard for an IT project
HERE IS AN EXAMPLE OF A DASHBOARD BUILD ON INSIGHTS FOR A IT-PROJECT QUALITY MANAGMENET - SOLUTION 22
Slide 22: QA key take aways
KEY TAKE AWAYS • Make sure your QA initiatives are measurable QA KEY TAKE AWAYS • To secure successful QA increasement we emphasize management support • Make sure you develop your organizations skills and competences to support your QA initiatives 23
Slide 23: Testing in Region Zealand
TESTING IN REGION ZEALAND DECEMBER 3, 2020 KARINA REIMER HANSEN
Slide 24: Who is Region Zealand?
WHO IS REGION ZEALAND? • Population: 836.738 (2019) • 7 hospitals across the region • Staff: total of 17.000 persons~end-users • Koncern IT staff: 330 persons 25
Slide 25: Project portfolio
PROJECT PORTFOLIO • Annual project portfolio of: • About 100 projects • A total cost of 0,5 billion DKK • Project types: • National projects • Regional projects • Cross-regional projects • Internal projects 26
Slide 26: Types of projects
TYPES OF PROJECTS • Clinical project for the use of nurses and doctors • Pre-hospital project: systems for alarm 112 & ambulances • Group Human Resources digitization projects • Economy system program • COVID19 projects • Many of the projects are EU tender projects 27
Slide 27: We want...
WE WANT… • When buying new systems we want • The best systems for the end-users • Therefore, we need the end-users up front in: • Making the right requirement specifications • Being part of the early testing ➢The vendors to understand what we want from the system 28
Slide 28: The challenge
THE CHALLENGE • An increasing demand for test • In Region Zealand, we are experiencing an increasing demand for test and quality of both our existing as well as upcoming systems • Lack of resources • Region Zealand has had challenges hiring the right amount of test managers needed 29
Slide 29: The challenge: lack of knowledge
THE CHALLENGE • Lack of knowledge • When buying new systems, we involve the relevant end-users • However, with about 17.000 end-users in our region, it is a challenge having the relevant end-user with the knowledge needed at the right time • Knowledge regarding • Specifications for new EU tenders •
Slide 30: The strategy
THE STRATEGY ➢The strategy: we want to achieve better testing and thereby better quality in our IT systems ➢ The ambition: to work smarter, with more effective processes and with the same amount of resources ➢The approach: a strategic initiative 31
Slide 31: The strategy: five areas
THE STRATEGY • We have identified 5 areas: 1. Being able to attract new test management resources 2. Competence development 3. Suitability (support the supplier selection) 4. Supplier management 5. Requirement specification 32
Slide 32: How do we do it?
HOW DO WE DO IT? • Project o Analyze our need coverage on the identified areas: ➢Early testing ➢Automatic regression test ➢Competences o POCs o Focus on implementation ➢Short term follow ups ➢Involvement of the organization 33
Slide 33: Tools
TOOLS • Overall, we use the following tools: • Early testing of the requirement specification • Early testing in the clarification of the supplier • Automated regression test when having new releases of our systems • End-user education • Focus on readiness in our organization 34
Slide 34: Key takeaways
KEY TAKEAWAYS • The most important things to take away from here are: ➢ Make a strategy for the test area ➢ Analyze your need coverage ➢ Evaluate by making POCs and adapt to ensure the right set up Make sure to involve the rest of the organization when starting the initiative ➢ Be ambitious for the
Slide 35: Tak
TAK Navn: Karina Reimer Hansen Email: kahs@regionsjaelland.dk Telefon: +45 24 60 31 37 Koncern IT er Region Sjællands fælles it-organisation med ca. 330 medarbejdere. I Koncern IT understøtter vi regionens mål om ét sammenhængende virke gennem optimal udnyttelse og styring af fremadrettet teknologi.
Slide 36: Time for Questions
Time for Questions
Slide 37: Thank you and see you next time!
Thank you and see you next time! TestHuset Region Sjælland Allan Tange Karina Reimer Hansen at@testhuset.dk kahs@regionsjaelland.dk
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