Myer Holdings Limited · ASX:MYR
Myer — Shareholder Meeting (October 2019)
12 slides from Myer's shareholder meeting presentation, Oct 30, 2019
Slide 1: 2019 AGM CEO Update
For personal use only 2019 AGM C E O U P D AT E JOHN KING CHIEF EXECUTIVE OFFICER
Slide 2: Agenda
For personal use only Agenda • • FY2019 Results Customer First Plan • Christmas • In summary 2
Slide 3: FY2019 Results
FY2019 RESULTS For personal use only Trading Earnings Balance Sheet Cash Flow • Total sales down 3.5% to • EBITDA* up 7.2% • Net debt down $69 million, • Operating cash flow (before $2,991.8 million, comparable to $160.1 million net debt was $39 million at interest and tax) up $8 store sales excludi
Slide 4: Ensuring Myer is Australia's Favourite Department Store
CUSTOMER FIRST PLAN For personal use only Ensuring Myer is Our Values Australia’s Favourite Customers come first Own our future Do what’s right One inclusive team Department Store Providing friendly helpful service, Our Priorities high quality and exclusive brands, and offering compelling value 1. 2
Slide 5: Progress
CUSTOMER FIRST PLAN - PROGRESS For personal use only Store ‘Only at Myer’ Online Progress on Efficiencies & Experience brands growth space reduction reduced waste • Improved store layouts, • Significant brand refresh • Digital sales now • Belconnen and Cairns to • $33 million reduction in brand adja
Slide 6: Transform Customer Experience in Store
CUSTOMER FIRST PLAN For personal use only Transform Customer Experience in Store FY2019 Highlights • Announced refurbishments of Belconnen and Cairns, providing an enhanced shopping experience • M-comms and My Wallet fully deployed, increased Team Member satisfaction as measured by our customers • R
Slide 7: 'Only at Myer' brands and categories
CUSTOMER FIRST PLAN For personal use only ‘Only at Myer’ brands and categories FY2019 Highlights • Exited unprofitable ranges, commenced improvements to promotional and clearance cycle • Enhanced MEB offering and investment (17.6% of mix vs. 16.7% in FY2018) • Key brands being rolled out to addition
Slide 8: Continue enhancing myer.com.au
CUSTOMER FIRST PLAN For personal use only Continue enhancing myer.com.au FY2019 Highlights • New website continued to support strong growth in online • Improved customer satisfaction through improved browsing, brand and content experience • Improved profitability with gross margin growing faster tha
Slide 9: Efficiency levers
CUSTOMER FIRST PLAN For personal use only Efficiency levers FY2019 Highlights • Realised benefits of Workforce Management investment; improved staff alignment to peak trade and customer activity • GLA reduction 29,000m2 announced: Cairns, Belconnen and Emporium space hand backs, Support Office space
Slide 10: Christmas 2019: Delivering a strong Christmas
CHRISTMAS 2019 For personal use only Delivering a strong Christmas Christmas will have more gifting ideas and experiences than ever before with focus on: • New and improved brands and product ranges • More exclusive brands and products • More “Pop ups” and entertainment 10
Slide 11: Christmas 2019: Delivering a strong Christmas
CHRISTMAS 2019 For personal use only Delivering a strong Christmas • Our Giftoriums and Santalands will be set up shortly to service all our customers needs • More personalisation than any previous Christmas including: Cadbury Dairy Milk, Penfolds, Quicksilver, Starward Whiskey, Moet and Chandon and
Slide 12: Some good progress made on Customer First Plan, more to be done
CUSTOMER FIRST PLAN For personal use only Some good progress made on Customer First Plan, more to be done FY2019 Highlights • Focus on profitable sales, disciplined management of costs and cash, and deleveraging the business all delivered results Continuing focus on delivery of our Customer First Pl