Agilent Technologies, Inc. · NYSE:A
Agilent Technologies — Agilent Science and Technology Symposium 2012
26 slides from Agilent Technologies's conference presentation, 2012
Slide 1: The Latest in Support Technology
THE LATEST IN Improving Equipment SUPPORT Availability and Effectiveness TECHNOLOGY of Your Laboratory Instruments Agilent Science and Technology Symposium 2012 1
Slide 2: Do more with the same (or less)
Do more with the same (or less) Laboratory Service & Support – Strategic Directions International, Inc., August 2011 Survey respondents were asked about laboratory trends they see over the Δ17% next year The challenge now is to optimize workflows and equipment effectiveness 2
Slide 3: Agenda
Agenda Agilent Remote Advisor Technology – Remote Advisor Assist Demo – Remote Advisor Alert Demo – Case Studies Using Remote Advisor Reports Agilent Compliance Engine Technology – Regulatory Landscape – Agilent Enterprise Edition – Benefits from Agilent Compliance Engine – Enterprise Edition Case S
Slide 4: Agilent Remote Advisor
Agilent Remote Advisor The latest support technology Agilent Remote Advisor is a secure, remote diagnostics and asset reporting technology Provides faster problem resolution and detailed reports. – Remote Advisor Assist: Simple Access – Remote Advisor Alert: Proactive Notification – Remote Advisor R
Slide 5: Remote Advisor Assist: Saving you steps
Remote Advisor Assist Saving you steps When a failure occurs, how many steps involve you? Phone call Entitlement Basic problem Level 2 Experience Dispatch 6 questions understanding technical questions based cause prediction Push Agilent Call Centers conduct Dispatch For Help advanced diagnostics Rea
Slide 6: Remote Advisor Assist: What you'll see in the lab
Remote Advisor Assist What you’ll see in the lab You simply verify the contact details, add any comments and click the ‘Submit’ button. Your request + instrument diagnostics are automatically gathered and sent to Agilent
Slide 7: Remote Advisor Assist: What the Support Center sees
Remote Advisor Assist What the Agilent Support Center sees Agilent sees a diagnostic view of your instrument including: – Configuration – Serial numbers – Instrument log files We do not see your methods, results or desktop.
Slide 8: Remote Advisor Alert
Remote Advisor Alert What if you could PROACTIVELY prevent instrument problems before they occur? Remote Advisor Alert Notifies you by text or email when an instrument needs your attention - When instrument system errors occur - When maintenance thresholds are reached
Slide 9: Remote Advisor Alert: What you'll see in the lab
Remote Advisor Alert What you’ll see in the lab Every time the event occurs, Remote Advisor will send you a text or email within 15 minutes Especially useful for extended runs or after-hours runs
Slide 10: Remote Advisor Report
Remote Advisor Report Reports available on-demand Report Templates include: Lab at a Glance - inventory Asset Report – individual availability and utilization Availability & Utilization – capacity of your total inventory Required Maintenance – usage Scheduled Services – periodic maintenance status M
Slide 11: Case Study: Streamline asset management
Remote Advisor Case Study: Streamline asset management Global Top 5 Biotech company spending hours of analyst time on audit preparation activities. Challenge: – Analysts time lost to non-productive work QC department approved the – Consolidating paper-and-ink instrument logs and connection of 48 ser
Slide 12: Case Study: Streamline asset management results
Remote Advisor Case Study: Streamline asset management Remote Advisor Reports streamlined audit preparation – with inventory time reduced to only 1% of the time that it took before. Remote Advisor proved to be a great application to help us prepare for the audit. Information directly from the instru
Slide 13: Case Study: Improve utilization and reduce waste
Remote Advisor Case Study: Improve utilization and reduce waste In the “walk-up laboratory” where instruments are available for on-demand use, analysts frequently reported that they could not secure time for their analysis – especially in the afternoon. Remote Advisor The lab manager was challenged
Slide 14: Case Study: Systems available but idle
Remote Advisor Case Study: Improve utilization and reduce waste Remote Advisor shows that the systems are available 87% of the workweek – but are sitting in the ‘Ready-to-Run’ state. – Systems are running analysis on average only 10 minutes a day between 1:00 and 2:00 p.m. – Many systems see little
Slide 15: Case Study: Excessive Ready-to-Run time cost
Remote Advisor Case Study: Improve utilization and reduce waste Excessive Ready-to-Run time adds unnecessary cost – Waste of consumables (e.g., lamps) and solvents (which must be disposed of) – Decreases time between failures by causing wear on the system Lab removed ~145 hours of Ready-to- Run time
Slide 16: Agilent Compliance Services
Agilent Compliance Services Innovations in Compliance
Slide 17: Regulatory Landscape
Regulatory Landscape 483s and Warning Letters The FDA issued a 483 every 50 minutes in 2011. This will be the 3rd consecutive record-breaking year, and the 2nd time in FDA history to have issued more than 10,000 483’s in 1 year. FDA Enforcement Statistics Summary FDA Warning Letters 2004-2011 Fiscal
Slide 18: Innovation in Compliance: Agilent Enterprise Edition
Innovation in Compliance Agilent Enterprise Edition Agilent Enterprise Edition analytical instrument qualification is automated, paperless and compatible with instruments from all leading vendors. Enterprise Edition reduces regulatory risk: – Harmonization across instruments – Flexibility to configu
Slide 19: Equipment Qualification Plan - Universal Protocol
Agilent Enterprise Edition Innovation Equipment Qualification Plan - Universal Protocol Harmonization – Single protocol per technique – Protocols compatible with systems from all leading vendors – Waters, PerkinElmer, Thermo, Shimadzu – One protocol for QA to approve saves time Testing Flexibility –
Slide 20: Configurable testing
Agilent Enterprise Edition Innovation Configurable testing
Slide 21: Paperless Reports
Agilent Enterprise Edition Innovation Paperless Reports Single locked .pdf report More secure GxP record One single signature required All-electronic information Legible data entries, results and signatures Electronic Routing for review Export to external ECM and data bases Reports burned
Slide 22: Agilent Compliance Engine
Agilent Enterprise Edition Innovation Agilent Compliance Engine Agilent Compliance Engine (ACE) efficiently enforces compliance to procedure – Fully automated protocol – Validated calculations – Simultaneous qualification – Results fully traceable to raw data – Reports free of transcription errors –
Slide 23: Enterprise Edition Case Study
Agilent Enterprise Edition Case Study Company manufacturing APIs. The QC Lab management team set out to significantly increase productivity and reduce costs as part of a Six Sigma commitment to continuous improvement. With more than 500 instruments from multiple manufacturers, the QC Lab was challen
Slide 24: Enterprise Edition Case Study Results
Agilent Enterprise Edition Case Study Company achieved real results: “A compliance qualification report • ~200 hours of PhD chemist time rescued review task that once from compliance-related work took as long as three hours can now be accomplished in just 30 • 80% reduction in QA review / approval t
Slide 25: Summary
Summary Technology innovation from Agilent is not restricted to your instruments. – Agilent Remote Advisor and Agilent Enterprise Edition represent our commitment to helping you control costs and optimize your operations – We can help you optimize workflows and equipment effectiveness across the lab
Slide 26: Thank You
Thank You AGILENT SCIENCE & TECHNOLOGY SYMPOSIUM The Mealsure| of Confidence gilent Technologies
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