Manulife Financial Corporation · TSX:MFC

Manulife Financial — Investor Presentation (March 2012)

30 slides from Manulife Financial's investor presentation, Mar 6, 2012

  1. Slide 1: Manulife Operations in the ASEAN Region

    Manulife Operations in the ASEAN Region Well Positioned to Ride the Economic Wave David Wong SVP & Regional Executive, South East Asia March 6, 2012

  2. Slide 2: Caution Regarding Forward-Looking Statements

    Caution Regarding Forward-Looking Statements This presentation contains forward-looking statements within the meaning of the “safe harbour” provisions of Canadian provincial securities laws and the U.S. Private Securities Litigation Reform Act of 1995. The forward-looking statements in this presenta

  3. Slide 3: Agenda

    Agenda Exciting ASEAN Region Growth Strategies and Opportunities 3

  4. Slide 4: Agenda

    Agenda Exciting ASEAN Region  Manulife in ASEAN  Positive demographic trends  Well positioned to ride the economic wave Growth Strategies and Opportunities 4

  5. Slide 5: Manulife is strategically positioned in a diverse, growing region

    Manulife is strategically positioned in a diverse, growing region ASEAN region facts Manulife in ASEAN  10 countries in the region  We’re in 6 countries, including the 4 largest  Nearly 600 million people  Announced our intention to enter Cambodia  Youthful and increasing middle-class  Access

  6. Slide 6: ASEAN population demographics support an increasing need for financial products

    ASEAN population demographics support an increasing need for financial products ASEAN Demographics Largest Proportion of Total Population (millions) Population Under 30 % below age 30  Large, young population with an emerging urban middle class 54% 1,337  Strong economic growth with GDP growing ~

  7. Slide 7: ASEAN has one of the lowest insurance penetration providing scope for significant growth

    ASEAN has one of the lowest insurance penetration providing scope for significant growth Insurance Market Current Future Segmentation Maturing Emerging Giant Giants Indonesia, Malaysia, South Korea, Philippines, China Countries Japan Taiwan, Hong Vietnam, Thailand, India Kong, Singapore Cambodia GDP

  8. Slide 8: Significant ambitions for Manulife to expand in ASEAN by 2015

    Significant ambitions for Manulife to expand in ASEAN by 2015 Key Ambitions  Be a top 3 player in our key markets  Double the number of agents, from 26,000 to greater than 50,000 by 2015  Expand bancassurance relationships across all territories and secure regional bank partnerships  Increase we

  9. Slide 9: Agenda

    Agenda Exciting ASEAN Region Growth Strategies and Opportunities  Increase distribution capacity: proprietary agents and bancassurance  Grow the Wealth and Asset Management businesses  Pursue other growth opportunities  Build the Manulife brand  Customer focused product development  Address ke

  10. Slide 10: Accelerating sales growth by expanding the bancassurance and agency distribution channels

    Accelerating sales growth by expanding the bancassurance and agency distribution channels APE Sales1 by Channel 2005 2010 2015 Objectives2 US$191 million US$289 million ~US$1 billion 8% 10% 8% 2% 32% 50% CAGR 9% CAGR 28% 60% 40% 90% Agency Bancassurance Brokers & Others Proprietary Agency Bancassura

  11. Slide 11: Growing distribution capabilities through an expanded agency network

    Growing distribution capabilities through an expanded agency network Number of Agents  Rapidly expanding the proprietary agency 27,000 channel in major urban centres in the Up 170% ASEAN region  Record number of agents in 2011:  Vietnam (~12,000) – 5-yr CAGR of 33%  Indonesia (~8,000) – 5-yr CAG

  12. Slide 12: Philippines Story: Increasing reach by expanding agency network to provinces

    Philippines Story: Increasing reach by expanding agency network to provinces Number of branches  Strategy to expand the agency network to 15 the provinces has helped us accelerate growth 10  Increase the number of branches by expanding into provincial cities  Recruit and develop experienced manag

  13. Slide 13: Investing in bancassurance partnerships and increasing the channel's contribution

    Investing in bancassurance partnerships and increasing the channel’s contribution Singapore ASEAN Insurance APE Sales1 by Bancassurance Channel Indonesia (millions) Over 40 relationships signed in ASEAN 20% 44 Philippines CAGR Malaysia 15 Vietnam 2005 2011 Selective and exclusive strategic partnersh

  14. Slide 14: Indonesia Story: Expecting to propel Insurance APE's through the Danamon deal

    Indonesia Story: Expecting to propel Insurance APE’s through the Danamon deal Insurance APE Sales1 (US$ millions) 278 Danamon contribution  Bancassurance is already a big Rest of Indonesia contributor towards sales in Indonesia  Over 10 Bancassurance relationships in Danamon Indonesia already esta

  15. Slide 15: Growing the Wealth and Asset Management businesses is a key focus

    Growing the Wealth and Asset Management businesses is a key focus Customers’ need for wealth Asia Funds Under Management1 (US$ millions) and asset management  Growing ASEAN demand for good quality ASEAN wealth (and protection) products Rest of Asia  Rise of middle class ASEAN CAGR 7,457  Trustwor

  16. Slide 16: Pursuing other opportunities to drive growth in the ASEAN region

    Pursuing other opportunities to drive growth in the ASEAN region  Launch in Cambodia in mid-2012:  First-mover advantage and favourable demographics  100% foreign ownership allowed and very few restrictions on capital New Markets flow  Leverage experience in Vietnam  Continue to look at other p

  17. Slide 17: Investing in increasing the brand awareness across the region

    Investing in increasing the brand awareness across the region Vietnam Thailand Philippines Cambodia Singapore Malaysia Indonesia Despite Manulife’s long presence in ASEAN, our name awareness remains low 17

  18. Slide 18: Singapore Story: Campaigning has significantly increased consumer awareness

    Singapore Story: Campaigning has significantly increased consumer awareness Our awareness is These campaigns up 136% after have helped increase branding brand awareness campaigns in 2011 with 2 out of 3 (28% in Sep 10 vs. people in Singapore 66% in Nov 11) now aware of Manulife Singapore Almost half

  19. Slide 19: Sustainable earnings and profits through the development of customer focused products

    Sustainable earnings and profits through the development of customer focused products Insurance Wealth Management Syariah Employee Benefits  Focus is not just on top line growth but also on:  Designing products that meet Competition customer needs Customer  Improving profit margins (sale of Needs

  20. Slide 20: Some key risks and challenges remain

    Some key risks and challenges remain Diversity  ASEAN is a collection of hetrogenous countries - diversified on the basis of religion, culture and race  This leads to a variety of consumer behaviours requiring unique strategies for success  Key Challenge: How do we take our best practices and app

  21. Slide 21: Appendix

    Appendix:  Indonesia  Vietnam  The Philippines  Singapore  Malaysia  Thailand  Cambodia

  22. Slide 22: Indonesia is a key bancassurance success story

    Indonesia is a key bancassurance success story  Well positioned in an emerging market: Manulife Indonesia at-a-glance1  Manulife Indonesia is strong and well established and has recorded a profit 20 Ownership 95% consecutive years Established 1985  Emerging market, young population with emerging

  23. Slide 23: Rapid expansion of agency force will be a key to success in Vietnam

    Rapid expansion of agency force will be a key to success in Vietnam  Vietnam highlights: Manulife Vietnam at-a-glance1  Large, emerging market Ownership 100%  Future growth engine for Manulife Established 1999  Key strategies in Vietnam:  Increase agency force in major cities Employees 404  Fo

  24. Slide 24: Increasing distribution reach in The Philippines by expanding into provinces

    Increasing distribution reach in The Philippines by expanding into provinces  The Philippines highlights: Manulife Philippines at-a-glance1  Emerging market Ownership 100%  Young population  Emerging middle class Established First policy in 1901, wholly owned domestic  Currently a significant m

  25. Slide 25: Singapore's pursuing a high net-worth and wealth management strategy

    Singapore’s pursuing a high net-worth and wealth management strategy  Singapore highlights: Manulife Singapore at-a-glance1  Maturing market and ageing population Ownership 100%  Wealth management hub for the region Established 1980  Currently a significant market for Manulife Employees ~240  K

  26. Slide 26: Entry into Takaful market in Malaysia offers significant growth potential

    Entry into Takaful market in Malaysia offers significant growth potential  Malaysia highlights: Manulife Malaysia at-a-glance1  Emerging market Ownership 59% (publicly listed)  Young population Established 1963  Emerging middle class  Not currently a significant contributor for Employees ~240 M

  27. Slide 27: In Thailand we are positioned well and looking to gain scale

    In Thailand we are positioned well and looking to gain scale  Thailand highlights: Manulife Thailand at-a-glance1  Emerging market Ownership 94.7%  Not currently a significant contributor for Manulife Established 1951 Employees ~110  Key strategies in Thailand: Agents 582  Develop professional

  28. Slide 28: Early mover strategy in Cambodia to gain market share

    Early mover strategy in Cambodia to gain market share  Cambodia highlights: Manulife Cambodia at-a-glance1  Currently no life insurance products available in the country Ownership 100%  First firm to introduce products Established Mid-2012 (estimated) Employees NA  Key strategies in Cambodia: Ag

  29. Slide 29: Note to users

    Note to users Performance and Non-GAAP Measures We use a number of non-GAAP financial measures to measure overall performance and to assess each of our businesses. A financial measure is considered a non-GAAP measure for Canadian securities law purposes if it is presented other than in accordance wi

  30. Slide 30: Thank you

    Thank you SJRJR J (1 Manulife Financial | For your future

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